Amanda Brothers
Jul 2026
My mother was transferred to this facility for Hospice the day she was transferred. She was only there a few hours before she passed the nursing staff so far during that day was great but the office staff not so much my mother passed April 22, 2026 and here it is July 8, 2026. I was supposed to get a refund for the amount paid less one day but the person handling that kept leaving things off and it was sent back from their corporate office. This happened numerous times I’ve called numerous times. Left them messages and cannot get anyone to call back or give me any updates. I keep getting told that she has not heard anything. I’m very unhappy at the unprofessionalism of this office person. I asked for a corporate number she stated that she could call her corporate manager on her cell phone to let her know and that she did not know her office phone number. I know things take time to be processed, but this is too long. It didn’t take them long to take the money but now it’s taking forever to receive it back.
