Bonita McAgua
Jun 2026
My mother lives here. The residents are kept clean and well fed. Doesn't seem like there are many activities for residents except watching TV.
1 / 2Quick Facts
- Care focus
- Includes specialized memory care alongside assisted living
- Respite care
- Temporary respite stays available for family caregivers
- Community size
- Small, boutique-style setting rather than large facility
- End-of-life support
- Memory care includes end-of-life care when needed
What Families Think
Families generally describe Blue Horizon as a small, home-like community where residents are kept clean, fed, and cared for with warmth, and several reviewers specifically praise staff member Jill and the caregiving team. However, communication problems—especially a third-party answering service and full voicemail boxes—frustrated multiple families, and one reviewer reported a seriously negative experience that led them to withdraw their parent.
The Good
- Staff praised for warmth, hugs, and genuine care
- Residents described as clean and well fed
- Long-term care relationship, one spanning nearly five years
- Smooth transition into care noted by families
- Staff work well with third-party caregivers
The Bad
- Multiple reports of missed calls and full voicemail boxes
- Third-party answering service described as rude and unhelpful
- One reviewer described dismissive response to a formal complaint
- One reviewer said activities were limited mostly to watching TV
AI-generated from reviews and community data.
About Blue Horizon Assisted Living
Blue Horizon is an assisted living and memory care community located in Las Cruces, New Mexico, situated near the heart of the city in the Mesilla Valley. The community offers compassionate assisted living and specialized memory care in a boutique setting designed to feel like home rather than a facility.
The community provides round-the-clock support from trained professionals, with tailored assistance for residents with memory loss and support for everyday tasks that allow residents to maintain independence. Memory care services include structured routines, sensory activities, and specialized staff trained to understand the needs of memory-impaired residents, along with discreet supportive help and end-of-life care when needed. Temporary respite care is also available for family caregivers.
Daily activities are designed to spark joy and encourage participation, including crafts, music, nature walks, and storytelling. Meals are home-cooked, and the community emphasizes meaningful relationships between staff and residents, among residents, and with families. The physical environment includes cozy living spaces, secure gardens, and is intentionally designed to provide comfort and dignity.
Blue Horizon encourages staff to treat residents with kindness and respect, fostering an approach centered on preserving and honoring each resident's independence and individuality. The community welcomes families to tour the facility and meet the caregivers to experience the daily rhythm firsthand.
Types of Care
Assisted Living
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Help Me ChooseReviews
4.1overall · 16 ratings combined
4.1★ on Google (16)
Robbie Altamirano
Feb 2026
I wanted to thank the staff and management, for the awesome care that was provided to my mom (Dora) I always felt welcome when I visited her .. Jason and I would like to thank the staff for going above and beyond.
Rudy
Feb 2026
If I could give this place zero stars I would. I place my father in this place hoping he would have a great experience. Unfortunately I was wrong as I saw many things wrong. I called to file a complaint. I spoke to a person name Jill and she was very rude and dismissive of my concerns. I will be withdrawing my father asap and suggest if you are looking for a place for your parent please look elsewhere
Real Honest Reviews
Jan 2026
Just wanna give a huge shout out to Lexie for giving me a call and updating me on my pops. After 3 days of “this voicemail box is full”, I was getting pretty frustrated with the lack of response, especially when their 3rd party answering service told me they’d have someone call me the other day. Their 3rd party answering service is absolute garbage. You may get someone caring and receptive. Or you may get someone who’s rude and completely inconsiderate and non receptive to your concerns. They don’t seem to pass along messages when the voicemail boxes are full. They’ll get rude and hostile with you, and interrupt you while trying to speak. When asked to speak to a supervisor, they’ll say “I AM THE SUPERVISOR!” and then refuse to let you speak to anyone higher. Pretty amazing they only seem to have supervisors manning the phones 24/7… 🙄 Anyway… I haven’t been able to see the facility since my father was placed there, but it sounds like he’s doing well. And again, I am so incredibly grateful to Lexie for giving me a call and taking the time to update me on my dad. Truly 5-star communication from the folks actually working at the facility. If they would get a more professional answering service, they’d be even better! To whom ever manages your customer feedback at Blue Horizon, please fix your phone issues. Multiple people should be able to clean out VMs throughout the day. Thank you! And please keep taking good care of my dad. Sorry he tinkers with everything. He’s never been able to leave things alone. 🤦🏻♂️
Ancelmo Encinias
May 2023
I want to thank Jill and her staff at Blue Horizon for not only the excellent care, but especially the love they provided to my mother-in-law for almost a five year period. It is always challenging and difficult to move a family member into an assisted living facility. However, the staff made it a smooth transition. Additionally, they have always been responsive and worked well as a team with the third party care givers, including during those times when Mom became ill or something unexpected happened. The best compliment I can offer, is, almost every time we visited Mom, her interaction with Jill and her staff was filled with laughter, hugs, and love. Those memories and the smile on Mom's face will always warm my heart.
Frequently Asked Questions
What types of care does Blue Horizon Assisted Living offer?
Blue Horizon Assisted Living offers Assisted Living.
Where is Blue Horizon Assisted Living located?
Blue Horizon Assisted Living is located at 2707 Spitz Ave in Las Cruces, New Mexico.
What do families say about Blue Horizon Assisted Living?
Families generally describe Blue Horizon as a small, home-like community where residents are kept clean, fed, and cared for with warmth, and several reviewers specifically praise staff member Jill and the caregiving team. However, communication problems—especially a third-party answering service and full voicemail boxes—frustrated multiple families, and one reviewer reported a seriously negative experience that led them to withdraw their parent.
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