CMS Care Compare
Reviews of Birch Hill Health Services are mixed: several families praise the compassion and attentiveness of specific staff members and the quality of PT/OT care, while others describe understaffing, slow response to call lights, and an aging building. Google reviewers rate the community 4 out of 5 based on 24 reviews, with a range from very positive to very critical experiences.
AI-generated from reviews and community data.
Birch Hill Health Services is a senior living community in Shawano, Wisconsin offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 24 reviews.
Birch Hill Health Services is a memory care community located in Shawano, Wisconsin, serving residents requiring long-term or short-term memory care. The facility has been operating since 1974 and is situated among birch, maple, and pine trees with ample outdoor space.
The community's approach centers on valuing each resident as an individual and providing an enriched social environment. Medical support includes at least one physician, nurse practitioner, or physician assistant on-site three or more days per week. The skilled staff aims to understand residents' perspectives and deliver personalized care.
The facility emphasizes quality in daily operations, with residents noting the quality of housekeeping services, nutritious meals, timely laundry service, and clean accommodations. A range of activities and games are offered to residents, with staff participation in social engagement.
Birch Hill Health Services operates under core values of trust, engagement, competence, respect, and passion. The community maintains a 24-hour, 365-day helpline through which residents, families, and staff can share experiences, raise concerns, or provide feedback about care received.
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Help Me Choose4overall · 24 ratings combined
4★ on Google (24)
Shae Jackson
Apr 2026
This care facility provided excellent, compassionate care for my mom during her recovery. The staff was attentive, kind, and kept us well-informed every step of the way. They treated her with respect and made her feel comfortable, which meant a lot to our family. The facility was clean and welcoming, and the overall experience gave us great peace of mind. I’m very grateful for the care she received and would highly recommend this place.
Kayla Schwartz
Apr 2026
Birch Hill Review Staff is generally nice. The CNA’s, NP’s and one of the RN’s were very helpful and understanding. PT/OT people were also good. Some of the other staff could work on their personal skills. First day there and a lady asked my mom if she’s “sure” that she doesn’t want a DNR on my dad then proceeding to tell her own story about how her grandma died in a similar situation is wildly unprofessional. I think they’re understaffed and struggling. The care varies from shift to shift depending who’s on and that is unacceptable. A call light on for over a half hour and no one coming to check on the room is insane to me. I finally went to get someone and found the RN on duty sitting at the desk with the excuse that she was waiting for her aide. Couldn’t be bothered to walk down the hall and check that everything was ok? What if he’d fallen and couldn’t get up? Just assume you know what was needed? Again, unacceptable. With the amount of care my dad needed after 2 surgeries and 2 minor strokes, they weren’t cutting it. Got him out of there as soon as possible. Unrelated to staffing, the building could use a makeover. Very dull and depressing and smells as old as it looks.
C H
Apr 2026
Staff was rude
Bryan Zempel
Jun 2025
My mother-in law is currently here and I must say there is family drama however the social shawna has been so helpful on helping my wife through this next step in life. With grace and pateince.
Dustin Oetzman
Sep 2018
Excellent staff, Sarah really knows how to take care of people.
5 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Have power receptacles that are properly grounded.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2026
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2026
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 25, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Birch Hill Health Services offers Memory Care and Skilled Nursing / Long Term Care.
Birch Hill Health Services is located at 1475 Birch Hill Lane in Shawano, Wisconsin.
Reviews of Birch Hill Health Services are mixed: several families praise the compassion and attentiveness of specific staff members and the quality of PT/OT care, while others describe understaffing, slow response to call lights, and an aging building. Google reviewers rate the community 4 out of 5 based on 24 reviews, with a range from very positive to very critical experiences.
Birch Hill Health Services had 5 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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