1475 Birch Hill Lane
4(24 ratings)· Shawano average: 4
CMS Care Compare
Reviews of Birch Hill Health Services are mixed: several families praise the compassion and attentiveness of specific staff members and the quality of PT/OT care, while others describe understaffing, slow response to call lights, and an aging building. Google reviewers rate the community 4 out of 5 based on 24 reviews, with a range from very positive to very critical experiences.
AI-generated from reviews and community data.
Birch Hill Health Services is a memory care community located in Shawano, Wisconsin, serving residents requiring long-term or short-term memory care. The facility has been operating since 1974 and is situated among birch, maple, and pine trees with ample outdoor space.
The community's approach centers on valuing each resident as an individual and providing an enriched social environment. Medical support includes at least one physician, nurse practitioner, or physician assistant on-site three or more days per week. The skilled staff aims to understand residents' perspectives and deliver personalized care.
The facility emphasizes quality in daily operations, with residents noting the quality of housekeeping services, nutritious meals, timely laundry service, and clean accommodations. A range of activities and games are offered to residents, with staff participation in social engagement.
Birch Hill Health Services operates under core values of trust, engagement, competence, respect, and passion. The community maintains a 24-hour, 365-day helpline through which residents, families, and staff can share experiences, raise concerns, or provide feedback about care received.
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Help Me Choose4overall · 24 ratings combined
4★ on Google (24)
Shae Jackson
Apr 2026
This care facility provided excellent, compassionate care for my mom during her recovery. The staff was attentive, kind, and kept us well-informed every step of the way. They treated her with respect and made her feel comfortable, which meant a lot to our family. The facility was clean and welcoming, and the overall experience gave us great peace of mind. I’m very grateful for the care she received and would highly recommend this place.
Kayla Schwartz
Apr 2026
Birch Hill Review Staff is generally nice. The CNA’s, NP’s and one of the RN’s were very helpful and understanding. PT/OT people were also good. Some of the other staff could work on their personal skills. First day there and a lady asked my mom if she’s “sure” that she doesn’t want a DNR on my dad then proceeding to tell her own story about how her grandma died in a similar situation is wildly unprofessional. I think they’re understaffed and struggling. The care varies from shift to shift depending who’s on and that is unacceptable. A call light on for over a half hour and no one coming to check on the room is insane to me. I finally went to get someone and found the RN on duty sitting at the desk with the excuse that she was waiting for her aide. Couldn’t be bothered to walk down the hall and check that everything was ok? What if he’d fallen and couldn’t get up? Just assume you know what was needed? Again, unacceptable. With the amount of care my dad needed after 2 surgeries and 2 minor strokes, they weren’t cutting it. Got him out of there as soon as possible. Unrelated to staffing, the building could use a makeover. Very dull and depressing and smells as old as it looks.
C H
Apr 2026
Staff was rude
Bryan Zempel
Jun 2025
My mother-in law is currently here and I must say there is family drama however the social shawna has been so helpful on helping my wife through this next step in life. With grace and pateince.
Dustin Oetzman
Sep 2018
Excellent staff, Sarah really knows how to take care of people.
Birch Hill Health Services offers Skilled Nursing / Long Term Care.
Birch Hill Health Services is located at 1475 Birch Hill Lane in Shawano, Wisconsin.
Reviews of Birch Hill Health Services are mixed: several families praise the compassion and attentiveness of specific staff members and the quality of PT/OT care, while others describe understaffing, slow response to call lights, and an aging building. Google reviewers rate the community 4 out of 5 based on 24 reviews, with a range from very positive to very critical experiences.
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