Taylor West
Jan 2026
I’m a caregiver for one of their elderly patients and this company never shows up. They hang up the phone on us constantly. They are scheduled to come out once a week and we can’t even get that. So frusterating don’t use them.
1 / 5Quick Facts
- Medicare quality
- Certified, not yet rated
- Medicare certified
- Since 2025
Home Health Compare
What Families Think
Reviews of Big Sky Home Health and Hospice are mixed: many families praise the compassion and professionalism of nurses and care staff during difficult times, but a couple of reports describe serious reliability and communication problems, including missed visits and dishonest information from a case worker that led to unexpected costs.
The Good
- Nurses described as compassionate and knowledgeable
- Staff praised for warmth during difficult times
- Multiple reviewers highly recommend the team
- Used repeatedly by at least one family
The Bad
- One report of missed scheduled weekly visits
- One report of staff hanging up on callers
- One report of a case worker giving false information
- One report of unexpected costs from miscommunication
AI-generated from reviews and community data.
Big Sky Home Health and Hospice is a home health agency serving Missoula, Montana offering Home Health. Families rate it 4.3 out of 5 across 23 reviews.
About Big Sky Home Health and Hospice
Big Sky Home Health and Hospice provides home health and hospice care in Missoula, Montana. The organization serves patients and families navigating serious illness and end-of-life transitions in their homes.
Families who report positive experiences consistently emphasize the compassion and professionalism of clinical staff. One family wrote, "their compassion, professionalism, and genuine care made all the difference." Others highlight the team's warmth, attentiveness, and ability to make difficult times feel lighter through both their clinical expertise and human connection. However, some families report significant frustration with communication, reliability, and administrative accuracy, including missed appointments, unresponsive phone lines, and disputed billing information that has resulted in unexpected costs.
Big Sky holds a 4.3 out of 5 rating across 23 Google reviews. The feedback suggests that clinical care quality and team compassion are strengths, while operational consistency and case management accountability present concerns for some families.
Types of Care at Big Sky Home Health and Hospice
Home Health
Amenities
Community Amenities
- 24-Hour Staff
- On-Site Nurse (RN)
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Help Me ChooseReviews of Big Sky Home Health and Hospice
4.3overall · 23 ratings combined
4.3★ on Google (23)
Prescott Hansen
Oct 2025
I cannot express enough gratitude for the incredible support and kindness shown by the Big Sky hospice team. Their compassion, professionalism, and genuine care made all the difference. Every team member was thoughtful, attentive, and truly dedicated to making a difficult time more manageable. I am forever grateful for their unwavering support. Thank you Big Sky Hospice!
Veronica Vallin
Oct 2025
A Truly Compassionate and Supportive Team While Big Sky as a whole is a well oiled machine and have a passion for their community and team. This shows in their communication, work ethic and execution of team ideas. Their warmth can make an incredibly difficult time feel a little lighter. You can tell they truly care about the people they serve—not just as patients, but as human beings. If you’re looking for a hospice that combines professionalism with heartfelt compassion, I couldn’t recommend this team more highly.
Bill Ingalls
Oct 2025
We are currently going through hell with this company. Libby the RN is amazing,sweet and caring. That’s where it stops. The case worker,Cassie is very deceptive and downright dishonest. On four occasions in the last to weeks she has given us false information then tried to deny it even though multiple people heard her. This has cost us thousands of dollars. We are facing thousands more because of her dishonesty. There are multiple hospice companies in Missoula and surrounding areas . One will be happy not making the mistake we did. BEWARE!!!!!
Sherry Paisley
Jul 2025
They are kind, considerate, compassionate and very knowledgeable about their work! I have used Big Sky Home Health and Hospice on three different occasions. I highly recommend them! They do amazing work!
Medicare Quality of Care
Big Sky Home Health and Hospice is a Medicare-certified home health agency (certified since 2025). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Service area
Big Sky Home Health and Hospice reports serving 15 ZIP codes, including Missoula, Arlee, Clinton, Corvallis, Darby, Florence, Frenchtown, Hamilton, Huson, Stevensville and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 277303. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Big Sky Home Health and Hospice offer?
Big Sky Home Health and Hospice offers Home Health.
Where is Big Sky Home Health and Hospice located?
Big Sky Home Health and Hospice is located at 3760 Mullan Rd Ste 101 in Missoula, Montana.
What do families say about Big Sky Home Health and Hospice?
Reviews of Big Sky Home Health and Hospice are mixed: many families praise the compassion and professionalism of nurses and care staff during difficult times, but a couple of reports describe serious reliability and communication problems, including missed visits and dishonest information from a case worker that led to unexpected costs.
Does Medicare cover care from Big Sky Home Health and Hospice?
Yes. Big Sky Home Health and Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
Do I need a referral to use Big Sky Home Health and Hospice?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Big Sky Home Health and Hospice?
Submit the Request Information form on this page to connect with Big Sky Home Health and Hospice and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Big Sky Home Health and Hospice? Claim this listing to update photos, pricing, and details. It's free.
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