John Bertram House of Swampscott

Michelle Legere

Nov 2025

via Google ↗ · Report

Bertram House is the PERFECT choice for my father! We looked at Assisted Living communities in Metro-West and the North Shore. The size of many of them overwhelmed my father. After our first visit to Bertram, we knew we had a winner. The facilities remind me of a New England Inn, complete with a lovely dining room, library, and sun room. The location is amazing - a quick walk to the ocean and restaurants. But what makes Bertram truly special is the staff, who act as an extended family. They learned about my father before he moved in and matched him with residents who shared his interests. As a result, he has a whole new group of friends. He's happier than I've seen him in years. With Bertram House, I know my father is getting the best possible care; it provides the perfect mix of independence and assistance. If I could give it 10 stars, I would!

Sarah Jackson Mahan

Nov 2025

via Google ↗ · Report

Bertram House of Swampscott is truly exceptional! I was in a very emotional and tough spot trying to find a place for my Mom to live, in short order, and the team at BHS was so supportive and helpful - especially Kelly! She and Dani took the time to walk me through all of the details, reassure me, respond to all my questions and ultimately find my mom’s new home in that special place! I’m so grateful for all they’ve done for my mom and me! 🙏

Shane Codispoti

Nov 2025

via Google ↗ · Report

I’m a former salon employee and longtime town resident, and I also have relatives and friends’ loved ones living at the Bertram House now. My own family members lived there too, most recently up until a month ago, and we were always so grateful for the care they received. Yes, there has been some staff turnover, but the new team is just as great, if not better. They bring strong work ethic, fresh energy, and truly care about the residents. The staff, both new and long-standing, are warm, welcoming, and always ready to help. The new Sales Director has been amazing with communication, compassion, and positive changes. I highly recommend taking a tour, you’ll feel the warmth the moment you walk in and see how well residents are cared for and how active and engaging the community really is.

ann richards

Aug 2025

via Google ↗ · Report

My mother lived at the Bertram House of Swampscott for over five years, and I can’t express how grateful our family is for this facility. From day one, we felt a sense of comfort and relief knowing she was in a safe, supportive, and genuinely caring environment. The staff were absolutely wonderful, kind, patient, and incredibly attentive. They treated my mom with respect and compassion, and it shows in how happy and well cared for she was. Any time I visited, I was greeted warmly and feel like part of a larger family. Communication is excellent, and I always felt informed and reassured. Over the years, we’ve seen positive changes and growth within the facility. There’s a sense of stability and dedication that continues to shine through. The team clearly takes pride in what they do, and it makes such a difference in the daily lives of the residents. My mom enjoyed the activities, the meals, and especially the friendships she’s made there. It was comforting to know she’s not just living somewhere — she was thriving. Sadly she passed way, but I recently visited to pick up some mail and not a thing has changed. I absolutely love this “home away from home.” If you’re looking for a place where your loved one will be truly valued and cared for, I highly recommend the Bertram House of Swampscott. It was everything we hoped for and more.

GM Chalek

May 2025

via Google ↗ · Report

For many years the Bertram House had been home to two of our loved ones—in both the Assisted Living and Reminiscence neighborhoods. The Bertram House is a warm and inviting residence that created a welcoming home throughout our family members’ journeys. Bertram House has consistently been a caring, compassionate, and safe environment. The staff treasures their relationships with their residents and with the families that they support. Without exception, all staff members, from the gracious reception area to the nurses, CNA’s, food service, custodial, housekeeping, and daily care-taking staff provide individualized care. Their many kindnesses and professional expertise have been much appreciated.