Katie Notch
Sep 2025
The MN Department of Health survey reports explain a few of the problems. Please do some research before choosing a LTC or Assisted Living facility.
1 / 2CMS Care Compare
Reviews of Mother of Mercy are decidedly mixed, with some residents and family members praising caring long-tenured staff and recent improvements, while others describe serious lapses including lost belongings, poor food quality, and low staff morale. The community offers a full continuum of faith-based care from independent living through skilled nursing and memory care.
AI-generated from reviews and community data.
Benedictine Living Community Mother of Mercy is a senior living community in Albany, Minnesota offering Memory Care, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 14 reviews.
Benedictine Living Community–Mother of Mercy is a faith-based senior living community in Albany, Minnesota, offering a full continuum of care including independent living, assisted living, skilled nursing, and memory care. Part of a Catholic nonprofit network of 30+ communities, it continues a 67-year heritage of serving seniors in the Albany-Avon area, founded by the Sisters of St. Scholastica in Duluth.
The community provides compassionate care across multiple service levels designed to support seniors as their needs change. Residents benefit from clinical expertise in managing chronic conditions, rehabilitation services for post-surgery recovery, and long-term care support in environments that promote healing and well-being. Specialized memory care is offered in a secure, home-like setting for individuals living with memory loss, while skilled nursing addresses complex medical needs and recovery.
Daily life at Benedictine Mother of Mercy emphasizes engagement and meaningful connection through activities that nourish mind, body, and spirit. Residents enjoy music and games with friends, creative outlets like crafts and baking, intergenerational connections, and local outings. Live entertainment, special events, and technology add variety to community life.
Support woven into daily routines includes daily church services, pet therapy, personal visits, and hand massages, with the team meeting residents where they are and honoring individual interests and needs. While rooted in Catholic faith and Christian values, the community serves everyone regardless of religious beliefs and is committed to treating all with dignity and compassion.
Benedictine Pondview Estates offers independent living in subsidized apartments for adults 62 and older, providing personalized support with daily activities while honoring independence and familiar routines.
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Help Me Choose3.3overall · 14 ratings combined
3.3★ on Google (14)
Katie Notch
Sep 2025
The MN Department of Health survey reports explain a few of the problems. Please do some research before choosing a LTC or Assisted Living facility.
Krys Miller
Aug 2025
Many of the staff are incredibly caring and considerate. Some even 20-30 year careers here. I have been to many nursing homes and this one tries with a lot of heart and soul.
Cathy Peterson
May 2025
My husband was at Mother of Mercy for rehab for only three weeks. During his second week, the staff lost his hearing aids ($6,000), which were to be under lock and key when he wasn't wearing them. Not one thing has been done to compensate us or to hep us replace them! I was lied to repeatedly about how there would be an investigation (by the administrator), but there never was. They also lost some of his clothing - both shirts and pants. My husband would not eat the food there either. I couldn't wait to get him out of there. Don't go there! It's pathetic.
Dianne Edgett
Apr 2024
I posted about a year ago about Mother of Mercy when there were big issues. Just as life experiences change with time, so has Mother of Mercy. Some of the issues have been resolved and some staff members have changed or moved on to other endeavors. The atmosphere has improved greatly and I’m seeing staff enjoying their work here as well as most of the residents. I’ve been here for almost three years now and it’s more comfortable here. The new head of Assisted Living is very friendly and approachable and seems very interested in our needs and opinions. I’m much happier here than before and plan to continue to stay here and enjoy the community here. There’s so much to do in activities and such. Now I would recommend checking Mother of Mercy out. The renovations are quite nice with the residents and their extended families in mind. Well done folks! 🥰
Dianne Edgett
Feb 2023
The staff is very helpful and nice to us. After a week here we did get COVID and I spent several months in the ICU in St. Cloud and they were very attentive while we are quarrentine. Now it's been over a year since we moved into Mother of Mercy Assisted Living, and our feelings about this place are very mixed. Workers at this place are at a all time low in morale, low wages, heavy work loads, big turnover in staffing. Seems that the ones we like and appreciate because they treat us kindly and do the best to help us are fired. The food is mediocre, and it's not what we ordered off the menu. We have a good cook, but there's not much he can do with pre-boxed and bulk cheapest "food" that comes in. Sometimes our meals are okay, but many times items are missing with spilled drinks (juices and milk) that saturate our napkins. Some management are nice and show the warmth that the name Mother of Mercy suggests. Others are bossy, telling us what can and cannot happen making this place feel like a prison rather than a peaceful home, which is what most of us elderly folks need. I cannot in good faith and honesty recommend this place for your loved ones unless there's absolutely no other place available. We all who live here need your prayers. And continue to pray for everyone here even when I am gone, for after writing this, my husband and I probably won't last long here. But, I pray that the management that is cold and with a hardened heart changes and becomes kinder to us and the employees or are replaced.
8 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 2, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2025
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2025
Post nurse staffing information every day.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2025
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2025
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2025
Address patient/client population and determine types of services needed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 23, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Feb 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2023
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2023
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Have horizontal exits used in accordance with safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Benedictine Living Community Mother of Mercy offers Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Yes. Benedictine Living Community Mother of Mercy lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Benedictine Living Community Mother of Mercy is located at 230 Church Avenue, Box 676 in Albany, Minnesota.
Reviews of Mother of Mercy are decidedly mixed, with some residents and family members praising caring long-tenured staff and recent improvements, while others describe serious lapses including lost belongings, poor food quality, and low staff morale. The community offers a full continuum of faith-based care from independent living through skilled nursing and memory care.
Benedictine Living Community Mother of Mercy had 8 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Benedictine Living Community Mother of Mercy and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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