Nicole Palese
Jul 2026
My grandmother has been a resident at this facility for over five years, and until recently, we have been generally satisfied with her care. Unfortunately, the quality of care has noticeably declined over the past several weeks.<br><br>After a recent fall, she is no longer able to transfer herself from her bed to her wheelchair and now depends entirely on staff for assistance. On numerous occasions, she has told our family that she has waited anywhere from an hour to an hour and a half after pressing her call button just to be helped out of bed so she can use the restroom. No resident should have to wait that long for such a basic need.<br><br>I have personally spoken with the Director of Nursing multiple times about these concerns. I was assured that things would improve and that staff would begin checking on her every hour. Based on what my grandmother continues to report, those hourly checks do not appear to be happening consistently.<br><br>We have also noticed significant changes with the food service. The meals were never exceptional, but they have become noticeably worse. Breakfast, which was typically served around 7:30 or 8:00 a.m., is now often not served until around 10:00 a.m. Lunch, which used to arrive between 11:30 a.m. and noon, is now frequently served after 1:00 p.m. She has also told us that menu options have become limited and that foods she routinely requested, such as fruit, are often unavailable.<br><br>It is heartbreaking to see someone who has lived here for five years experience this decline in care. Waiting over an hour for assistance to use the restroom is unacceptable and raises serious concerns about resident care and dignity.<br><br>Our family sincerely hopes these issues are addressed immediately. We are now considering installing a camera in her room so we can better monitor her care, and if meaningful improvements are not made, we will have no choice but to begin looking for another facility.<br><br>We are sharing this review because we hope management takes these concerns seriously. Every resident deserves timely assistance, proper nutrition, and to be treated with dignity and respect.
