MyLivingChoice

Banner Home Care | Mesa, AZ | Brown Rd.

525 W Brown Rd Ste 4002

1.8(80 ratings)· Mesa average: 4.2

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Banner Home Care | Mesa, AZ | Brown Rd. logo
Banner Home Care | Mesa, AZ | Brown Rd., photo 11 / 5

Quick Facts

Medicare quality
4.0 of 5 stars

Home Health Compare

Medicare certified
Since 1977
Certification
Medicare-certified home health agency since 1977
Therapy services
Physical, occupational, and speech therapy delivered at home
Operator type
Nonprofit organization
Medicare quality rating
4.0 out of 5 stars from Medicare

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Banner Home Care in Mesa is a nonprofit, Medicare-certified home health agency offering skilled nursing and therapy visits at home. Medicare rates its care quality 4.0 out of 5, but the Google rating is 1.8 from 80 ratings. Reviewers describe trouble getting care started, unreturned calls, billing surprises, and rude scheduling.

What reviewers praise

  • Medicare-certified since 1977
  • Medicare quality rating of 4.0 out of 5
  • Nursing, PT, OT, and speech therapy at home
  • Medical social services and home health aide visits
  • Nonprofit agency

What reviewers flag

  • Several reviewers report being unable to start care or being told there is no capacity
  • Reports of unreturned calls and requests to call back going unanswered
  • One reviewer was told insurance was not accepted despite being listed in network
  • Possible difficulty for AHCCCS patients getting accepted, per one reviewer
  • One report of a rental equipment billing error leading to collection calls
  • One report of a nurse refusing to adjust a visit time

AI-generated from reviews and community data.

Banner Home Care | Mesa, AZ | Brown Rd. is a home health agency serving Mesa, Arizona offering Home Health. Families rate it 1.8 out of 5 across 80 reviews.

About Banner Home Care | Mesa, AZ | Brown Rd.

Banner Home Care-Arizona is a Medicare-certified home health agency serving Mesa, AZ and has been Medicare certified since 1977. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is a nonprofit organization.

Medicare rates the quality of patient care at Banner Home Care-Arizona 4.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.

Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.

Types of Care at Banner Home Care | Mesa, AZ | Brown Rd.

Home Health

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Reviews of Banner Home Care | Mesa, AZ | Brown Rd.

1.8overall · 80 ratings combined

1.8★ on Google (80)

DK K

Sep 2026

via Google ↗ · Report

I have been a fan of a Banner PCP for years and how the clinic was run. Banner Imaging is never a hassle either. I have had bad experiences with Banner Hospitals. But never thought I would have an issue with Banner Home Care. It's my fault for not looking at reviews first because I always do. But I am overwhelmed with health issues and didn't. Now look and wow, disappointing! What a mess, they call late afternoon day before to set appt for you for next day, then next thing I know someone else is texting me to come earlier but not explaining to cover for the other person. That person was pushy as all get out and was trying to give me a half hour notice, 1 1/2 hrs before my actual appt. I said no I can't do it. So I get a call from another guy, we scheduled and I thought ok we can finally get a set schedule. He told me he wasn't they regular person, he was also covering for my sick no existant PT person. Said she would call and schedule me. Well it's been a couple days now and now word. I did call the evaluator and asked what was going on. It was 1 1/2 wks before I even got seen but the hassle leading up to it has been ridiculous. I have never seen such disorganization in my life. Such disrespect for people mental health/health/life obstacles too even though we may be stuck at home doesn't mean you should try to force last minute appts on us?! Horrible communicators. Although Miles who did show up was great all around.

Tony Stephens

Jul 2026

via Google ↗ · Report

Been going on 3 weeks and can't get home health for an infected surgical site. I was rehospitalized over it and still can't get any home health and banner is the biggest misleading one. They advise to send in a new order and they service my area and take my insurance. call 3 min later now that its been emailed and they don't have capacity yet 3 min before they could not say such and just said to send it in. It sure seems to be a common trend for those with AHCCCS Insurance and they accept it but seems they are very limited in the amount of customers they serve with it. So you have hospitals that will demand that you have something setup before discharge, then after they fax it over and send you home you have to call and find out they are over so called capacity and try to find another one. This industry is broken and its really all in who your insurance is as when I had private insurance home health companies had no issue taking me on.

Gina Marie

May 2026

via Google ↗ · Report

After spending hundreds of dollars and 8 hours, they would not accept a physician's order.

Debra Hanks

Mar 2025

via Google ↗ · Report

I'm pleased to say I'm very satisfied with the care I recieve with banner home health care.Recently They helped me with a issue of medical supplies. I would like to thank eveveryone for all the help I recieved.I feel this company cares about their patients.

Stephanie Wilson

Dec 2024

via Google ↗ · Report

First of all, they won’t call back so don’t bother using the system that urges you to hang up and get a callback at your number. It simply will not happen. Secondly, I found them through my insurances website of in network providers. I call them and they request a doctor order, which fine, sure. I’ll jump through the insurance hoops if I need to. But after a week of not hearing back from them I call again and am told they are refusing to fill my order because they don’t take my insurance, which is weird because I found them through the website for my insurance! Terrible experience. Avoid them.

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Medicare Quality of Care

Banner Home Care | Mesa, AZ | Brown Rd. is a Medicare-certified home health agency (certified since 1977). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency77%US 79%
  • Rated their overall care 9 or 10 out of 1087%US 85%
  • Care was given in a professional way89%US 89%
  • The team communicated well86%US 86%
  • The team discussed medicines, pain and home safety80%US 82%

1,267 completed patient surveys, 22% response rate.

Hospital outcomes

  • Discharged to the community92%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Worse than
  • Preventable hospital visits during care (lower is better)8%US 11%Better than

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around89%US 83%
  • Patients got better at getting in and out of bed90%US 83%
  • Patients got better at bathing91%US 86%
  • Patients' breathing improved93%US 85%
  • Patients got better at taking medications correctly88%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations75%US 61%

Service area

Banner Home Care | Mesa, AZ | Brown Rd. reports serving 147 ZIP codes, including Phoenix, Mesa, Scottsdale, Glendale, Chandler, Gilbert, Surprise, Tempe, Peoria, Casa Grande and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 037015. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Banner Home Care | Mesa, AZ | Brown Rd. offer?

Banner Home Care | Mesa, AZ | Brown Rd. offers Home Health.

How much does Banner Home Care | Mesa, AZ | Brown Rd. cost?

Banner Home Care | Mesa, AZ | Brown Rd. has not published its pricing. For context, communities in Mesa that publish rates start around $3,580 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Banner Home Care | Mesa, AZ | Brown Rd. located?

Banner Home Care | Mesa, AZ | Brown Rd. is located at 525 W Brown Rd Ste 4002 in Mesa, Arizona.

What do families say about Banner Home Care | Mesa, AZ | Brown Rd.?

Banner Home Care | Mesa, AZ | Brown Rd. carries a 1.8 out of 5 rating from 80 Google reviews. Banner Home Care in Mesa is a nonprofit, Medicare-certified home health agency offering skilled nursing and therapy visits at home. Reviewers describe trouble getting care started, unreturned calls, billing surprises, and rude scheduling. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Banner Home Care | Mesa, AZ | Brown Rd.?

Yes. Banner Home Care | Mesa, AZ | Brown Rd. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.

Do I need a referral to use Banner Home Care | Mesa, AZ | Brown Rd.?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Banner Home Care | Mesa, AZ | Brown Rd.?

Submit the Request Information form on this page, or contact Banner Home Care | Mesa, AZ | Brown Rd. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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