MyLivingChoice

Bancroft Healthcare Center

1475 Bancroft Avenue

3.3(7 ratings)· San Leandro average: 4.1

Bancroft Healthcare Center, photo 1

Quick Facts

Total units
39
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
39

What Families Think

Bancroft Healthcare Center is a small skilled nursing and long-term care community in San Leandro with a mixed reputation among the few families who have reviewed it online. Most reviewers highlight caring, attentive staff and positive experiences with the owner and management, while one review raises serious concerns about cleanliness and staff professionalism.

The Good

  • Attentive, caring staff praised by multiple reviewers
  • Owner and management get positive mentions
  • Rehab services described as excellent by one reviewer
  • Family reports mother receiving good, attentive care

The Bad

  • One report of urine smell and unkept patients
  • One report of rude, unprofessional staff

AI-generated from reviews and community data.

Bancroft Healthcare Center is a senior living community in San Leandro, California offering Skilled Nursing / Long Term Care. Families rate it 3.3 out of 5 across 7 reviews.

About Bancroft Healthcare Center

Bancroft Healthcare Center is a skilled nursing / long term care community in San Leandro, California. The community is licensed for up to 39 residents.

Families rate Bancroft Healthcare Center 3.3 out of 5 based on 7 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Bancroft Healthcare Center

Skilled Nursing / Long Term Care

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Reviews of Bancroft Healthcare Center

3.3overall · 7 ratings combined

3.3★ on Google (7)

Khoa Wheat

Jan 2025

via Google

Very friendly,responsible,skillful staffs.They are taking care of my mom very good.We are grateful.God bless you.We really appreciate everyone ❤️🙏

Rhonda Mitchell

Aug 2024

via Google

I came to this facility and it smell like urine. The staff was rude and unprofessional. The patient look unkept and very unhappy

Debra Lopez Nacario

Nov 2023

via Google

I’ve had nothing but a good experience with the owner and management, CNA’s and nurses. My mother really likes it there and they’re really attentive to her. She gets great care with them.

Candis Butler

Nov 2018

via Google

Very attentive to patient and family needs. The rehab is phenomenal :)

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Government Inspection History

4 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 8, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 16, 2025

Oct 10, 2024Fire Safety StandardHealth Standard20 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2024

  • Develop Emergency Preparedness policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2024

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2024

  • Conduct testing and exercise requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2024

  • Establish emergency prep training and testing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2024

  • Establish staff and initial training requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2024

  • Develop a communication plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 28, 2024

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Oct 31, 2024

Nov 16, 2023Fire Safety StandardHealth Standard12 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2023

  • Give residents a notice of rights, rules, services and charges.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2023

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2023

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2023

Mar 1, 2022Fire Safety StandardHealth Standard28 citations
  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2022

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2022

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Provide a written emergency evacuation plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2022

  • Conduct risk assessment and an All-Hazards approach.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2022

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2022

  • Establish roles under a Waiver declared by secretary.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2022

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected May 18, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Bancroft Healthcare Center offer?

Bancroft Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Bancroft Healthcare Center located?

Bancroft Healthcare Center is located at 1475 Bancroft Avenue in San Leandro, California.

What do families say about Bancroft Healthcare Center?

Bancroft Healthcare Center is a small skilled nursing and long-term care community in San Leandro with a mixed reputation among the few families who have reviewed it online. Most reviewers highlight caring, attentive staff and positive experiences with the owner and management, while one review raises serious concerns about cleanliness and staff professionalism.

How did Bancroft Healthcare Center do on recent health and safety inspections?

Bancroft Healthcare Center had 4 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Bancroft Healthcare Center?

Submit the Request Information form on this page to connect with Bancroft Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Bancroft Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

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