3.6(64 ratings)· Crestview average: 4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Aviata At Shoal Creek are sharply divided: one family praised the physical therapy team and communicative nursing staff, while several others describe serious neglect, unaddressed pain, and unresponsive or rude staff. The overall Google rating of 3.6 from 64 reviews reflects this split between a positive rehab experience and multiple accounts of poor hands-on care.
AI-generated from reviews and community data.
Aviata At Shoal Creek is a senior living community in Crestview, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 64 reviews.
Aviata At Shoal Creek is a skilled nursing and long-term care community in Crestview, Florida, licensed for up to 120 residents. The facility is Medicare and Medicaid certified and holds a 4-star overall rating from CMS.
The community offers 24-hour staffing with on-site nursing, private rooms with private bathrooms, medication management, an emergency call system, and wheelchair accessibility. Amenities include a restaurant-style dining room, cable or satellite television, housekeeping services, dietary accommodations, and social activities and gathering spaces.
Reviews of Aviata At Shoal Creek are mixed. While one reviewer praised attentive nursing and communication during a physical therapy stay, multiple other reviewers raised serious concerns about pain management, staff responsiveness, medication timing, meal quality, and the tone of interactions with families and residents.
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Help Me Choose3.6overall · 64 ratings combined
3.6★ on Google (64)
Melissa Lloyd
Apr 2026
My father is currently a patient there considering hospice care and the nurses now are telling me that he doesn't want to talk to me I live in Georgia they are extremely rude and unprofessional and it just does not seem right saying that he doesn't want to see or talk to me at all and I have no proof whatsoever for him to be that way. They literally said we'll let you know if he'll die. So I can't see my dad anymore.
Ashlie Hoerter
Apr 2026
My mother was here for two weeks all of her meals were unappetizing and unedible. Medication was always 2 hours or more late. After being cleared for release by the PA, my mother went to the social service worker to tell her she would be leaving and was informed by the social worker that it would take another week for the paperwork to be in order. She told my mom that if she signed herself out and was not back by midnight, she would be reported as a missing person. The facility would not produce an AMA waiver in order for her to leave before the other paperwork was processed.
Ryan Hicks
Mar 2026
We were pleased with the care provided to our loved one during their stay for physical therapy. The nurses and CNAs were attentive to the care needed and remained in communication with the family.
Ashley Johnson
Sep 2025
DON'T PUT YOUR FAMILY IN THIS HELL HOLE! I had to file 4 grievances within 5 days! They dropped my grandfather on the floor twice, told him to "piss in his diaper" Even though he's fully continent! Made him lay there in the soiled diaper (that he DIDN'T NEED TO BEGIN WITH!) resulting in a diaper rash that's so bad, we had to get medicated ointment. They were wiping him with WASH RAGS, not wipes, tearing his little fragile skin off of his bum. Causing it to be bloody. The nurse wouldn't give him his PAIN medication, I'm POSITIVE she was taking it herself! 😡 He had to lay there for 5 days with nothing for pain, and the only assistance he received was the people bringing the trays of food (which consisted of scrambled eggs and one piece of toast for breakfast, and a tiny burger patty for dinner) I pretty much lived up there with him the entire time because I was so afraid they were going to actually kill him in there. My husband and I had to lift my grandfather and put him on the toilet, then tuck him back into bed otherwise they just leave the elderly sitting in the wheelchairs all day long. I witnessed other elderly people being abused in there as well. I tried to help everyone I could😭 I have no idea how this place is still running. It almost feels like a money laundering scheme because it's surely not going to the health care. Thankfully I got my grandfather transferred to a great rehab facility. And he is already doing leaps and bounds better! Within 3 days at this new place He's already walking again! No diapers, no pain, and no begging for simple humanly needs. My grandfather is a retired lieutenant colonel from the Air Force. He flew fighter jets. No one deserves to be treated this way. Please don't send anyone you care about here! I have videos to prove everything I'm saying. This place needs to be shut down and I plan on suing.
Michael
Jun 2025
This facility is the worst. My wife was here and she was in pain most of the time. She would cry because of it. When the nursing staff heard her, they shut her door rather than trying to assist her. When I came to visit, they would come in often to make a show of how attentive they where. It was just a show. The rehab team has no compassion. My wife was either in pain or sick when she was there, and the rehab team told her insurance that she refused to go to rehab. The insurance quit paying. If you value the life of your loved one, DON'T send them here.
3 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity J of L: immediate jeopardy, isolatedCorrected Jun 23, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity J of L: immediate jeopardy, isolatedCorrected Jun 23, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity J of L: immediate jeopardy, isolatedCorrected Jun 23, 2023
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity J of L: immediate jeopardy, isolatedCorrected Jun 23, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Aviata At Shoal Creek offers Skilled Nursing / Long Term Care.
Aviata At Shoal Creek is located at 500 Hospital Drive in Crestview, Florida.
Aviata At Shoal Creek carries a 3.6 out of 5 rating from 64 Google reviews. Reviews of Aviata At Shoal Creek are sharply divided: one family praised the physical therapy team and communicative nursing staff, while several others describe serious neglect, unaddressed pain, and unresponsive or rude staff. The overall Google rating of 3.6 from 64 reviews reflects this split between a positive rehab experience and multiple accounts of poor hands-on care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Aviata At Shoal Creek had 3 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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