Valerie
May 2026
It’s nice i have no problems and my room is to my liking and my roommate is also a perfect paring. Meya and Myra is always so wonderful.
Award Care at Colonial Lakes
15204 W Colonial Dr
3.7(188 ratings)· Winter Garden average: 3.9
1 / 5Quick Facts
- Total units
- 180
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 180
- Dialysis care
- Coordinated transportation provided for dialysis appointments
- Respiratory care
- Clinical support offered for residents with tracheostomies
- Therapy services
- On-site physical, occupational, and speech therapy
CMS Care Compare
What Families Think
Reviews for Award Care at Colonial Lakes are largely positive, with residents and families praising individual nurses, CNAs, and the therapy team for attentive, effective care. However, one detailed family report raised serious concerns about staffing shortages, medication safety, and cleanliness under new management, contrasting with the otherwise favorable feedback.
The Good
- Nurses praised for timely, reliable medication administration
- Therapy team credited with helping residents regain mobility
- CNAs described as caring, attentive, and personable
- Popular monthly birthday parties with live entertainment
- On-site therapy gym for rebuilding strength
The Bad
- One detailed report of missed medication doses and shortages
- One report of unsanitary conditions including soiled linens
- One report describing low staffing and poor staff coordination
- One report describing management as disconnected from daily care
AI-generated from reviews and community data.
About Award Care at Colonial Lakes
Award Care at Colonial Lakes is a skilled nursing and rehabilitation community in Winter Garden, Florida, located just outside Orlando. The community provides comprehensive nursing care for residents requiring ongoing medical support, supervision, and assistance, along with short-term recovery and long-term care services.
Clinical services include 24/7 nursing care, speech therapy addressing communication and swallowing, occupational and physical therapy to restore strength and mobility, and specialized support for residents on dialysis with coordinated transportation. The community also offers clinical care and respiratory support for residents with tracheostomies.
Rehabilitation and daily living support are central to the community's mission. Therapy is focused on helping residents regain independence in self-care activities, and a dedicated therapy gym with modern equipment allows residents to rebuild strength without leaving the facility. A rehabilitation team oversees physical, occupational, and speech therapy programs to help residents reach their recovery goals.
The community is designed to feel like home rather than a facility. Chef-prepared meals are served in a dining room, comfortable private rooms allow residents to personalize their space, and beautifully maintained gardens and outdoor courtyards provide spaces for fresh air and visiting with family. Housekeeping services handle room cleaning and fresh linens, and wheelchair-accessible transportation is provided for medical appointments and outings.
A full calendar of activities including music, crafts, games, and outings keeps residents engaged and connected. The community welcomes residents and families from Winter Garden and surrounding Central Florida communities.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.7overall · 188 ratings combined
3.7★ on Google (188)
Carl Root
May 2026
The nurses on my hall are perfect and always had my medication on time and they go out their way to help him. I'm truly grateful for the therapy team and everyone else here they took time and helped saved my leg.
Tanya Lovely
Feb 2026
All the staff in activity are entertaining, caring, loving and attentive. Meya is very caring too and so helpful. Cna Fatima is also the best and she always take some to time talk with and make sure im doing well. The Cna Irlande is also the best too and we are always joking around together. Also, the nurse Isreal is the best too and always working hard and nurse Jimmy and nurse Marie both always goes out their way to help everybody as well. Nurse Marie is always attentive for all the years that ive known her. Ive been here for some years and these people are truly the best.
Edwin Santos
Feb 2026
One of my favorite things is the birthdays parties at the end the month that the activities department does. There's always live entertainment and great food. I also love the therapy team and other residents. I have been for a long time and this place is the best
Darion Beetan
Oct 2025
I'm writing this review as a family member advocating for my loved one who is currently a resident here. While I recognize new management is in place and change takes time, the issues I'm observing require urgent attention. Staffing Crisis - Many individual staff members seem willing to help, but there's no cohesive support structure. I've witnessed staff fail to support each other, creating dangerous gaps in care. Most alarming was overhearing the physical therapy team refuse to help a new patient because "it wasn't their job." This siloed mentality is unacceptable in healthcare. The facility needs an immediate hiring blitz—I'd recommend adding at least 30% more floor staff, and management needs to get out of their constant meetings and work directly with residents. Critical Medication Safety Issues. My loved one has missed multiple medication doses since admission. Even more concerning, I've learned medications are reportedly being given to other residents when supplies run short. This is a serious safety violation that requires immediate investigation. Unacceptable Environmental Conditions - Overwhelming smell of soiled linens throughout the facility - Human waste left in room - Basic hygiene protocols are clearly not being followed - No Pillow case on the plastic covered pillow provided Management Issues Management appears perpetually in meetings with no visible results on the floor. Meanwhile, residents' basic needs go unmet. Leadership needs to be present, visible, and actively solving problems—not isolated in conference rooms. Nursing Staff—The Only Bright Spot About 1/3 of the nursing staff are truly excellent—compassionate, professional, and attentive. My concern is that these good nurses will leave due to lack of support and unsustainable working conditions. If management doesn't act quickly, they'll lose the few quality staff members keeping this place afloat. Accountability Problems Very few staff, if any, wear name tags, and many won't give their names when asked. This makes it impossible to provide specific feedback or report concerns about particular interactions. "You need Eric,' I was told and heard someone behind me say "Good Luck." Actions I've Taken I am filing a formal grievance with the facility and am now working with to get in contact with the state long-term care ombudsman. I believe in constructive feedback and am giving them the opportunity to improve, but I'm also documenting everything to protect my loved one. To Other Families: Please tour multiple facilities before making a decision. Ask detailed questions about staffing ratios, management presence on the floor, and how they handle complaints. Check recent state inspection reports. Your loved one deserves better than what I'm currently witnessing here. I will update this review if I see meaningful improvements during our stay.
Frequently Asked Questions
What types of care does Award Care at Colonial Lakes offer?
Award Care at Colonial Lakes offers Skilled Nursing / Long Term Care.
Where is Award Care at Colonial Lakes located?
Award Care at Colonial Lakes is located at 15204 W Colonial Dr in Winter Garden, Florida.
What do families say about Award Care at Colonial Lakes?
Reviews for Award Care at Colonial Lakes are largely positive, with residents and families praising individual nurses, CNAs, and the therapy team for attentive, effective care. However, one detailed family report raised serious concerns about staffing shortages, medication safety, and cleanliness under new management, contrasting with the otherwise favorable feedback.
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