Valerie
May 2026
It’s nice i have no problems and my room is to my liking and my roommate is also a perfect paring. Meya and Myra is always so wonderful.
1 / 5Quick Facts
- Total units
- 180
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 180
- Inspections
- View history (44 citations)
- Dialysis care
- Coordinated transportation provided for dialysis appointments
- Respiratory care
- Clinical support offered for residents with tracheostomies
- Therapy services
- On-site physical, occupational, and speech therapy
CMS Care Compare
What Families Think
Reviews for Award Care at Colonial Lakes are largely positive, with residents and families praising individual nurses, CNAs, and the therapy team for attentive, effective care. However, one detailed family report raised serious concerns about staffing shortages, medication safety, and cleanliness under new management, contrasting with the otherwise favorable feedback.
The Good
- Nurses praised for timely, reliable medication administration
- Therapy team credited with helping residents regain mobility
- CNAs described as caring, attentive, and personable
- Popular monthly birthday parties with live entertainment
- On-site therapy gym for rebuilding strength
The Bad
- One detailed report of missed medication doses and shortages
- One report of unsanitary conditions including soiled linens
- One report describing low staffing and poor staff coordination
- One report describing management as disconnected from daily care
AI-generated from reviews and community data.
Award Care at Colonial Lakes is a senior living community in Winter Garden, Florida offering Skilled Nursing / Long Term Care. Amenities include Professional Chef, Restaurant style Dining Room and Outdoor Patio. Families rate it 3.7 out of 5 across 188 reviews.
About Award Care at Colonial Lakes
Award Care at Colonial Lakes is a skilled nursing and rehabilitation community in Winter Garden, Florida, located just outside Orlando. The community provides comprehensive nursing care for residents requiring ongoing medical support, supervision, and assistance, along with short-term recovery and long-term care services.
Clinical services include 24/7 nursing care, speech therapy addressing communication and swallowing, occupational and physical therapy to restore strength and mobility, and specialized support for residents on dialysis with coordinated transportation. The community also offers clinical care and respiratory support for residents with tracheostomies.
Rehabilitation and daily living support are central to the community's mission. Therapy is focused on helping residents regain independence in self-care activities, and a dedicated therapy gym with modern equipment allows residents to rebuild strength without leaving the facility. A rehabilitation team oversees physical, occupational, and speech therapy programs to help residents reach their recovery goals.
The community is designed to feel like home rather than a facility. Chef-prepared meals are served in a dining room, comfortable private rooms allow residents to personalize their space, and beautifully maintained gardens and outdoor courtyards provide spaces for fresh air and visiting with family. Housekeeping services handle room cleaning and fresh linens, and wheelchair-accessible transportation is provided for medical appointments and outings.
A full calendar of activities including music, crafts, games, and outings keeps residents engaged and connected. The community welcomes residents and families from Winter Garden and surrounding Central Florida communities.
Types of Care at Award Care at Colonial Lakes
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Professional Chef
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
Activities
- Birthday / Holiday Parties
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Award Care at Colonial Lakes
3.7overall · 188 ratings combined
3.7★ on Google (188)
Carl Root
May 2026
The nurses on my hall are perfect and always had my medication on time and they go out their way to help him. I'm truly grateful for the therapy team and everyone else here they took time and helped saved my leg.
Tanya Lovely
Feb 2026
All the staff in activity are entertaining, caring, loving and attentive. Meya is very caring too and so helpful. Cna Fatima is also the best and she always take some to time talk with and make sure im doing well. The Cna Irlande is also the best too and we are always joking around together. Also, the nurse Isreal is the best too and always working hard and nurse Jimmy and nurse Marie both always goes out their way to help everybody as well. Nurse Marie is always attentive for all the years that ive known her. Ive been here for some years and these people are truly the best.
Edwin Santos
Feb 2026
One of my favorite things is the birthdays parties at the end the month that the activities department does. There's always live entertainment and great food. I also love the therapy team and other residents. I have been for a long time and this place is the best
Darion Beetan
Oct 2025
I'm writing this review as a family member advocating for my loved one who is currently a resident here. While I recognize new management is in place and change takes time, the issues I'm observing require urgent attention. Staffing Crisis - Many individual staff members seem willing to help, but there's no cohesive support structure. I've witnessed staff fail to support each other, creating dangerous gaps in care. Most alarming was overhearing the physical therapy team refuse to help a new patient because "it wasn't their job." This siloed mentality is unacceptable in healthcare. The facility needs an immediate hiring blitz—I'd recommend adding at least 30% more floor staff, and management needs to get out of their constant meetings and work directly with residents. Critical Medication Safety Issues. My loved one has missed multiple medication doses since admission. Even more concerning, I've learned medications are reportedly being given to other residents when supplies run short. This is a serious safety violation that requires immediate investigation. Unacceptable Environmental Conditions - Overwhelming smell of soiled linens throughout the facility - Human waste left in room - Basic hygiene protocols are clearly not being followed - No Pillow case on the plastic covered pillow provided Management Issues Management appears perpetually in meetings with no visible results on the floor. Meanwhile, residents' basic needs go unmet. Leadership needs to be present, visible, and actively solving problems—not isolated in conference rooms. Nursing Staff—The Only Bright Spot About 1/3 of the nursing staff are truly excellent—compassionate, professional, and attentive. My concern is that these good nurses will leave due to lack of support and unsustainable working conditions. If management doesn't act quickly, they'll lose the few quality staff members keeping this place afloat. Accountability Problems Very few staff, if any, wear name tags, and many won't give their names when asked. This makes it impossible to provide specific feedback or report concerns about particular interactions. "You need Eric,' I was told and heard someone behind me say "Good Luck." Actions I've Taken I am filing a formal grievance with the facility and am now working with to get in contact with the state long-term care ombudsman. I believe in constructive feedback and am giving them the opportunity to improve, but I'm also documenting everything to protect my loved one. To Other Families: Please tour multiple facilities before making a decision. Ask detailed questions about staffing ratios, management presence on the floor, and how they handle complaints. Check recent state inspection reports. Your loved one deserves better than what I'm currently witnessing here. I will update this review if I see meaningful improvements during our stay.
Government Inspection History
9 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 2, 2026Fire Safety StandardHealth Standard4 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Sep 30, 2025Health Complaint1 citation
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 6, 2025
Jan 16, 2025Health Complaint3 citations
Provide enough food/fluids to maintain a resident's health.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Dec 5, 2024Health Complaint2 citations
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 4, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 4, 2025
Nov 21, 2024Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 18, 2024
Sep 6, 2024Health Complaint1 citation
Help the resident make transportation arrangements to and from radiology services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2024
Jul 18, 2024Fire Safety StandardHealth Standard12 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2024
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024
Aug 24, 2023Infection ControlNo citations
Aug 18, 2022Fire Safety StandardHealth Standard20 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2022
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2022
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2022
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2022
Honor the resident's right to manage his or her financial affairs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2022
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Award Care at Colonial Lakes offer?
Award Care at Colonial Lakes offers Skilled Nursing / Long Term Care.
Where is Award Care at Colonial Lakes located?
Award Care at Colonial Lakes is located at 15204 W Colonial Dr in Winter Garden, Florida.
What do families say about Award Care at Colonial Lakes?
Reviews for Award Care at Colonial Lakes are largely positive, with residents and families praising individual nurses, CNAs, and the therapy team for attentive, effective care. However, one detailed family report raised serious concerns about staffing shortages, medication safety, and cleanliness under new management, contrasting with the otherwise favorable feedback.
How did Award Care at Colonial Lakes do on recent health and safety inspections?
Award Care at Colonial Lakes had 9 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Award Care at Colonial Lakes?
Submit the Request Information form on this page to connect with Award Care at Colonial Lakes and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Award Care at Colonial Lakes? Claim this listing to update photos, pricing, and details. It's free.
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