Gabriel Trevino
Aug 2023
Isaac is awesome
Aveanna Healthcare
5313 North Mccoll Rd4.1(9 ratings)· McAllen average: 4.7
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1 / 5Quick Facts
- Medicare quality
- Certified, not yet rated
- Medicare certified
- Since 1995
- Medicare certification
- Medicare-certified home health agency since 1995
- Ownership
- Privately owned, single-site home health agency
- Quality rating status
- No Medicare star rating yet published
- Services offered
- Skilled nursing, PT, OT, and speech therapy at home
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families of home health patients report a mixed experience with this McAllen agency. Several reviewers praise individual staff members as caring and professional, while others describe serious problems with nurse scheduling, lack of backup coverage, and poor communication from management.
What reviewers praise
- Reviewers name specific staff as friendly and professional
- Praised as supportive and caring by some families
- Offers skilled nursing, PT, OT, and speech therapy
What reviewers flag
- One report of no backup nurses when scheduled staff cancel
- One report of poor communication from the executive director
- One report of an unprofessional, distracted office manager
- Google rating based on very few reviews (9)
AI-generated from reviews and community data.
Aveanna Healthcare is a home health agency serving McAllen, Texas offering Home Health. Families rate it 4.1 out of 5 across 9 reviews.
About Aveanna Healthcare
Aveanna Healthcare is a Medicare-certified home health agency serving Mcallen, TX and has been Medicare certified since 1995. Services offered in the home include skilled nursing, physical therapy, occupational therapy and speech therapy. The agency is privately owned.
Medicare has not yet published a quality of patient care star rating for this agency, usually because it has too few recent patients for a reliable score.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Aveanna Healthcare
Home Health
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Help Me ChooseReviews of Aveanna Healthcare
4.1overall · 9 ratings combined
4.1★ on Google (9)
Ninfa Garza
Aug 2023
The team are incredibly friendly and professional. They have been very helpful and supportive throughout my time with them. Especially the office manager. Celene, you’re the best! Always friendly, polite, caring and not to mention very professional. I’m very lucky to work with these amazing people.
anita espinosa
May 2023
😍😍😍 somos un equipo enfermera y mamá gracias Aviana
anita espinosa
May 2023
😍😍😍 We are a nurse and mom team, thank you Aviana
D N
Apr 2023
Some of the staff at this location are in dire need of<br>immediate training. I'm not too sure what policies they<br>have in place are due to recent experiences I had<br>entering this office. Upon walking in, there was only<br>one person that I could see. She was glued to her<br>cellphone, but I greeted her by saying, "Good Morning!" She merely looked up at me, and looked back down to her phone. She never asked if I needed anything or what I was there for, and was solely concerned with her cellphone. To me, this was completely unprofessional and tarnished my image of this entire office. On another occasion, I came in to the office and the same lady was blasting Reggaeton music. She did not care to turn it off or lower it, especially considering that I entered the office for professional reasons. I later came to find that she was the Office Manager of this location! This was quite shocking, due to my last encounters and experiences with her, which weren't many, but certainly impactful. If Aveanna expects any positive and professional nurses to want to work with them, they should emulate those characteristics from within, especially from someone who they have as their Office Manager. I am completely baffled, and would highly recommend this employee to be trained in not only professionalism, but customer service.
Medicare Quality of Care
Aveanna Healthcare is a Medicare-certified home health agency (certified since 1995). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
Service area
Aveanna Healthcare reports serving 13 ZIP codes, including Mission, Mcallen, Alamo, Brownsville, Donna, Edinburg, Hidalgo, Penitas, Rio Grande City, San Benito. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 458339. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Aveanna Healthcare offer?
Aveanna Healthcare offers Home Health.
Where is Aveanna Healthcare located?
Aveanna Healthcare is located at 5313 North Mccoll Rd in McAllen, Texas.
What do families say about Aveanna Healthcare?
Aveanna Healthcare carries a 4.1 out of 5 rating from 9 Google reviews. Families of home health patients report a mixed experience with this McAllen agency. Several reviewers praise individual staff members as caring and professional, while others describe serious problems with nurse scheduling, lack of backup coverage, and poor communication from management. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Aveanna Healthcare?
Yes. Aveanna Healthcare is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
Do I need a referral to use Aveanna Healthcare?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Aveanna Healthcare?
Submit the Request Information form on this page, or contact Aveanna Healthcare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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