MyLivingChoice

Avantara Lake Zurich

900 South Rand Road

4.2(172 ratings)

Avantara Lake Zurich — photo 11 / 5

Quick Facts

Total units
203
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
203
Respiratory care
Tracheotomy, CPAP, BiPAP, ventilator support offered
Facility size
203 certified beds per one reviewer's data
Management
Managed by Legacy Healthcare, a multi-state operator

What Families Think

Avantara Lake Zurich is a short-term rehab and long-term/memory care facility where the majority of reviewers, including many long-term care families, praise individual nurses, CNAs, and therapists by name for compassionate, attentive care. However, a significant minority of reviews describe serious lapses including unsanitary conditions, inadequate therapy hours, poor communication around discharge, and concerns about staffing levels, especially on weekends and holidays.

The Good

  • Staff repeatedly praised by name as caring
  • Strong physical, occupational, and speech therapy praised
  • Memory care staff described as patient and compassionate
  • Nursing staff communicative with families about health updates
  • Facility described as clean by several reviewers
  • Same-day laundry service noted positively

The Bad

  • One report of feces found on sheets and call button
  • Multiple complaints about inadequate or reduced therapy hours
  • One reviewer described being left waiting for bathroom help
  • Several mentions of inconsistent staffing, especially on weekends/holidays
  • One report of dietary allergy needs being ignored repeatedly
  • Communication about discharge planning described as poor by some

AI-generated from reviews and community data.

About Avantara Lake Zurich

Avantara Lake Zurich is a short-term rehabilitation community in Lake Zurich, Illinois, offering specialized post-hospital recovery services. The facility combines advanced rehabilitation therapies with spacious rooms and a home-like environment designed to help residents recover strength and independence.

The community provides comprehensive short-term rehabilitation with specialized physical, occupational, and speech therapy for individuals recovering from surgery or illness. Residents receive medically supervised care focused on enhancing mobility, function, and independence. Additionally, Avantara Lake Zurich offers specialized tracheotomy care, including therapies such as CPAP, BiPAP, and AVAPS, along with oxygen therapy, MetaTherapy treatments, and portable ventilators to support increased mobility.

The community also maintains a secure memory care unit providing holistic care for individuals with Alzheimer's disease and dementia. This specialized unit offers round-the-clock secure supervision and assistance with daily living, along with enriched specialized programming to ensure safety and quality of life.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.2overall · 172 ratings combined

4.2★ on Google (172)

Art Pace

Jul 2026

via Google

I came to Avantara for rehab my tendons tore in both knees and my Range of motion was limited. The team has been great and treated me with respect. When it was time for my discharge I was not ready to go but my insurance cut me. Nikki and Christina helped me with my Medicaid and therapy was able to pick my up again under my part B. Claire, Elizabeth Hector and Amy have been amazing.I would recommend to anyone who needs rehab.<br>P. S. I forgot to mention Epi and Briana - what a wonderful professional caregivers they are!

Linda Sheedlo

Jul 2026

via Google

Staff is very easy to communicate with. Physical therapy is very good with great therapists.<br>Facility is clean. 2nd floor needs to be updated.<br>Overall, we have been happy with the care our mother has received.

marc chelap

Jul 2026

via Google

I since I been here everything has been great, the team treats me with respect l. Therapy has been great. My room is across from the library which has been great- my room is being clean about 3 times a day. Facility is clean. Brianna has been the best CNA.

Patrick C

Jul 2026

via Google

Avantara Lake Zurich was an absolute lifesaver when I needed therapy the most. The entire team was incredibly compassionate, attentive, and professional, treating my loved one with genuine kindness and respect. They gave me the peace of mind I needed during a difficult time, and I couldn't be more grateful for their exceptional care and support. Thank you to everyone at Avantara Lake Zurich for making such a meaningful difference. I highly recommend them!

Mike Glienna

Jul 2026

via Google

There are very few jobs more demanding than caring for people living with memory loss, and the team on the 3rd Floor Memory Care unit at Avantara Lake Zurich takes on that responsibility with remarkable patience, compassion, and professionalism every single day.<br><br>Over time, we've come to appreciate that exceptional care isn't defined by grand gestures. It's found in the countless small moments that families rarely see...the gentle reassurance when someone is confused, the extra time spent listening, the familiar smile that helps brighten a difficult day, and the genuine respect shown to every resident regardless of where they are in their journey.<br><br>My mother has been a resident for quite some time, and we've had the privilege of getting to know many of the incredible people who care for her. Her regular nurses: Peter, Steven, Jenny Lou, and Raj, they have consistently demonstrated professionalism, kindness, and genuine compassion. Her regular CNAs: Daisy, Ibrahim, and Myriam, they have treated her with extraordinary patience and dignity, always going the extra mile to make her feel comfortable and cared for. We are also incredibly grateful to Alex, Lupe, and Nurse Gladys, who have all played important roles in caring for Mom and supporting our family.<br><br>A very special thank you goes to Jane, the Memory Care Manager on the 3rd Floor. Jane has always been available to answer questions, address concerns, and communicate openly with our family. She leads with compassion, professionalism, and accountability, and it's clear that her leadership helps foster the caring culture we've experienced throughout the unit. Knowing there is someone so dedicated overseeing the floor has brought us tremendous peace of mind.<br><br>Memory care is not simply a profession...it's a calling. Every member of this team has helped make an incredibly difficult journey a little easier for our family. They have treated our mother not as a patient, but as a person deserving of dignity, respect, and love.<br><br>To everyone on the 3rd Floor at Avantara Lake Zurich, thank you for the countless acts of kindness that often go unseen. Your compassion has meant more to our family than words can express, and we wholeheartedly recommend your Memory Care team to any family facing this difficult decision.

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Frequently Asked Questions

What types of care does Avantara Lake Zurich offer?

Avantara Lake Zurich offers Skilled Nursing / Long Term Care.

Where is Avantara Lake Zurich located?

Avantara Lake Zurich is located at 900 South Rand Road in Lake Zurich, Illinois.

What do families say about Avantara Lake Zurich?

Avantara Lake Zurich is a short-term rehab and long-term/memory care facility where the majority of reviewers, including many long-term care families, praise individual nurses, CNAs, and therapists by name for compassionate, attentive care. However, a significant minority of reviews describe serious lapses including unsanitary conditions, inadequate therapy hours, poor communication around discharge, and concerns about staffing levels, especially on weekends and holidays.

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