MyLivingChoice

Avantara Lake Zurich

900 South Rand Road

4.2(172 ratings)· Lake Zurich average: 4.4

Avantara Lake Zurich, photo 11 / 5

Quick Facts

Total units
203
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
203
Respiratory care
Tracheotomy, CPAP, BiPAP, ventilator support offered
Facility size
203 certified beds per one reviewer's data
Management
Managed by Legacy Healthcare, a multi-state operator

What Families Think

Avantara Lake Zurich is a short-term rehab and long-term/memory care facility where the majority of reviewers, including many long-term care families, praise individual nurses, CNAs, and therapists by name for compassionate, attentive care. However, a significant minority of reviews describe serious lapses including unsanitary conditions, inadequate therapy hours, poor communication around discharge, and concerns about staffing levels, especially on weekends and holidays.

The Good

  • Staff repeatedly praised by name as caring
  • Strong physical, occupational, and speech therapy praised
  • Memory care staff described as patient and compassionate
  • Nursing staff communicative with families about health updates
  • Facility described as clean by several reviewers
  • Same-day laundry service noted positively

The Bad

  • One report of feces found on sheets and call button
  • Multiple complaints about inadequate or reduced therapy hours
  • One reviewer described being left waiting for bathroom help
  • Several mentions of inconsistent staffing, especially on weekends/holidays
  • One report of dietary allergy needs being ignored repeatedly
  • Communication about discharge planning described as poor by some

AI-generated from reviews and community data.

Avantara Lake Zurich is a senior living community in Lake Zurich, Illinois offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 172 reviews.

About Avantara Lake Zurich

Avantara Lake Zurich is a short-term rehabilitation community in Lake Zurich, Illinois, offering specialized post-hospital recovery services. The facility combines advanced rehabilitation therapies with spacious rooms and a home-like environment designed to help residents recover strength and independence.

The community provides comprehensive short-term rehabilitation with specialized physical, occupational, and speech therapy for individuals recovering from surgery or illness. Residents receive medically supervised care focused on enhancing mobility, function, and independence. Additionally, Avantara Lake Zurich offers specialized tracheotomy care, including therapies such as CPAP, BiPAP, and AVAPS, along with oxygen therapy, MetaTherapy treatments, and portable ventilators to support increased mobility.

The community also maintains a secure memory care unit providing holistic care for individuals with Alzheimer's disease and dementia. This specialized unit offers round-the-clock secure supervision and assistance with daily living, along with enriched specialized programming to ensure safety and quality of life.

Types of Care at Avantara Lake Zurich

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Avantara Lake Zurich

4.2overall · 172 ratings combined

4.2★ on Google (172)

Art Pace

Jul 2026

via Google

I came to Avantara for rehab my tendons tore in both knees and my Range of motion was limited. The team has been great and treated me with respect. When it was time for my discharge I was not ready to go but my insurance cut me. Nikki and Christina helped me with my Medicaid and therapy was able to pick my up again under my part B. Claire, Elizabeth Hector and Amy have been amazing.I would recommend to anyone who needs rehab.<br>P. S. I forgot to mention Epi and Briana - what a wonderful professional caregivers they are!

Linda Sheedlo

Jul 2026

via Google

Staff is very easy to communicate with. Physical therapy is very good with great therapists.<br>Facility is clean. 2nd floor needs to be updated.<br>Overall, we have been happy with the care our mother has received.

marc chelap

Jul 2026

via Google

I since I been here everything has been great, the team treats me with respect l. Therapy has been great. My room is across from the library which has been great- my room is being clean about 3 times a day. Facility is clean. Brianna has been the best CNA.

Patrick C

Jul 2026

via Google

Avantara Lake Zurich was an absolute lifesaver when I needed therapy the most. The entire team was incredibly compassionate, attentive, and professional, treating my loved one with genuine kindness and respect. They gave me the peace of mind I needed during a difficult time, and I couldn't be more grateful for their exceptional care and support. Thank you to everyone at Avantara Lake Zurich for making such a meaningful difference. I highly recommend them!

Mike Glienna

Jul 2026

via Google

There are very few jobs more demanding than caring for people living with memory loss, and the team on the 3rd Floor Memory Care unit at Avantara Lake Zurich takes on that responsibility with remarkable patience, compassion, and professionalism every single day.<br><br>Over time, we've come to appreciate that exceptional care isn't defined by grand gestures. It's found in the countless small moments that families rarely see...the gentle reassurance when someone is confused, the extra time spent listening, the familiar smile that helps brighten a difficult day, and the genuine respect shown to every resident regardless of where they are in their journey.<br><br>My mother has been a resident for quite some time, and we've had the privilege of getting to know many of the incredible people who care for her. Her regular nurses: Peter, Steven, Jenny Lou, and Raj, they have consistently demonstrated professionalism, kindness, and genuine compassion. Her regular CNAs: Daisy, Ibrahim, and Myriam, they have treated her with extraordinary patience and dignity, always going the extra mile to make her feel comfortable and cared for. We are also incredibly grateful to Alex, Lupe, and Nurse Gladys, who have all played important roles in caring for Mom and supporting our family.<br><br>A very special thank you goes to Jane, the Memory Care Manager on the 3rd Floor. Jane has always been available to answer questions, address concerns, and communicate openly with our family. She leads with compassion, professionalism, and accountability, and it's clear that her leadership helps foster the caring culture we've experienced throughout the unit. Knowing there is someone so dedicated overseeing the floor has brought us tremendous peace of mind.<br><br>Memory care is not simply a profession...it's a calling. Every member of this team has helped make an incredibly difficult journey a little easier for our family. They have treated our mother not as a patient, but as a person deserving of dignity, respect, and love.<br><br>To everyone on the 3rd Floor at Avantara Lake Zurich, thank you for the countless acts of kindness that often go unseen. Your compassion has meant more to our family than words can express, and we wholeheartedly recommend your Memory Care team to any family facing this difficult decision.

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Government Inspection History

10 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 26, 2025Health Complaint1 citation
  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2025

May 12, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

Jan 16, 2025Fire Safety StandardHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 22, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 22, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2025

Oct 18, 2024Health Complaint2 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 21, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 21, 2024

Oct 4, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 8, 2024

Jun 11, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2024

Mar 4, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2024

Feb 21, 2024Health Complaint3 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 26, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2024

Feb 7, 2024Fire Safety StandardHealth Standard9 citations
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

Mar 15, 2023Fire Safety StandardHealth Standard6 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Avantara Lake Zurich offer?

Avantara Lake Zurich offers Memory Care and Skilled Nursing / Long Term Care.

Where is Avantara Lake Zurich located?

Avantara Lake Zurich is located at 900 South Rand Road in Lake Zurich, Illinois.

What do families say about Avantara Lake Zurich?

Avantara Lake Zurich is a short-term rehab and long-term/memory care facility where the majority of reviewers, including many long-term care families, praise individual nurses, CNAs, and therapists by name for compassionate, attentive care. However, a significant minority of reviews describe serious lapses including unsanitary conditions, inadequate therapy hours, poor communication around discharge, and concerns about staffing levels, especially on weekends and holidays.

How did Avantara Lake Zurich do on recent health and safety inspections?

Avantara Lake Zurich had 10 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Avantara Lake Zurich?

Submit the Request Information form on this page to connect with Avantara Lake Zurich and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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