MyLivingChoice

Autumn Lake Healthcare At Norwalk

34 Midrocks Drive

4(167 ratings)· Norwalk average: 4.3

Part of Autumn Lake Healthcare · 47 communities · 4.2★ average

Autumn Lake Healthcare At Norwalk, photo 11 / 5

Quick Facts

Total units
150
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
150
Location adjacency
Located near Norwalk Hospital and Oyster Shell Park
Payment options
Accepts Medicare, Medicaid, most insurance, and private pay
Advanced care oversight
Complex medical conditions overseen by board-certified specialists

What Families Think

Reviews of this Norwalk nursing home are sharply divided: several families praise attentive nurses, aides, and therapy staff who helped residents recover from strokes, surgery, and other conditions, while others describe serious breakdowns in communication, discharge practices, and family involvement. Google ratings average 4 stars across 167 reviews, but the written comments include some of the most severe complaints seen in this category, including allegations tied to a resident's death and a discharge dispute during a family caregiver's own medical crisis.

The Good

  • Multiple reviewers praise attentive, caring nursing staff
  • Physical, occupational, and speech therapy available seven days a week
  • Individualized rehab plans and dedicated gym for recovery
  • Specific staff members (Chandanpreet Kaur, Lauren Jones) called out for compassion
  • Positive outcomes reported for stroke, surgery, and mobility recovery

The Bad

  • One report of a resident dying after rapid deterioration, with unanswered records requests
  • One report of being pressured to remove a family member same-day when Medicare coverage ended
  • One reviewer described a social work supervisor as dismissive and uncaring during a medical crisis
  • One reviewer alleged restricted family visitation during COVID quarantine periods

AI-generated from reviews and community data.

Autumn Lake Healthcare At Norwalk is a senior living community in Norwalk, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 167 reviews.

About Autumn Lake Healthcare At Norwalk

Autumn Lake Healthcare At Norwalk is a nursing home in Norwalk, Connecticut, offering rehabilitative and subacute care. The facility is conveniently located near Norwalk Hospital and Oyster Shell Park, providing residents access to medical care and outdoor spaces.

The community provides rehabilitative therapy seven days a week, with each resident receiving an individualized recovery plan that adapts to their needs. A multidisciplinary team of physicians, nurses, and therapists uses hands-on rehabilitation techniques to promote recovery and help residents restore strength, mobility, and independence. The facility features a state-of-the-art gym with top-of-the-line rehabilitative equipment.

Autumn Lake's 30-bed subacute wing is self-contained and features its own spacious gym, private dining room, flat-screen televisions in every room, and private bathrooms with showers. The facility also offers advanced care programs for complex medical conditions overseen by board-certified in-house specialists, and maintains a signature concierge program providing resort-style hospitality.

The community supports an active lifestyle through a daily schedule packed with activities and both indoor and outdoor spaces for socializing. Family members and friends are welcome to visit. The facility emphasizes a warm, inviting atmosphere where personalized care is prioritized.

Autumn Lake Healthcare at Norwalk accepts Medicare, Medicaid, most insurance plans, and private pay.

Types of Care at Autumn Lake Healthcare At Norwalk

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Autumn Lake Healthcare At Norwalk

4overall · 167 ratings combined

4★ on Google (167)

Theresa Leahy

May 2026

via Google

If I could’ve left zero stars, I would’ve. I could’ve sworn I left this review last year, but it’s missing for some reason so I’m going to do it again. The nurses and the social worker Tanya on the second floor are alright, but the Social worker supervisor is a horrific demon from hell. I was dealing with cancer the last time my mother was there and Medicare stopped paying, and they called me that day and told me I had to come pick up my mother or they were going to call the authorities on me and claim that I abandoned her while I was receiving chemotherapy!!!!! Heartless! I had to send her home in a uber ALONE that I had to pay for while I was in the hospital hooked up to a IV! They didn’t care at all. My mother was miserable the entire time she was there and called me every single day and begged me to take her home. Unfortunately, there was nothing I could do and she had to stay as long as her insurance would pay. Overall, they’re heartless, miserable, disgusting people! Stay FAR AWAY!!!

Susan LeRow

Apr 2026

via Google

I just came home from Autumn Lake Healthcare after being there for 7 weeks following foot surgery. Reneisha, is a terrific nurse who took the time to explain my medications, checked my blood sugar levels-always with a smile. Jackie, my nurses aide, also took care of my daily needs whether getting me ready for my day, getting me ready for rehab, or bringing me my meals, she always had a smile and we found something to laugh about. I was to thank all the rehab therapists. They helped me work on all that was needed to get me to stand, balance, and be able to walk with a cast and finally a boot. Finally, thank you to staff, and volunteers who assisted in making my stay comfortable.

Greg Wash

Apr 2026

via Google

Overall a wonderful experience. My mother was at Autumn Lake in Norwalk for over 3 months recovering from a stroke. All of the staff was wonderful. Lauren Jones, case worker, was always available to answer my questions, helped put my mind at ease. Chandanpreet Kaur was amazing as well. She is so caring and attentive. I wish I had all the names of the staff but they are all wonderful. Can’t thank you all enough for everything!

Catherine

Apr 2026

via Google

Pretty sure this is a private equity nursing home. Private equity nursing homes have a 10% higher death rate. They are for profit. This company Autumn Lake Healthcare is affiliated with 60 facilities in many different states in the United States. My mother stayed at this facility and rapidly deteriorated and is now dead. This was during the height of Covid and I was not even allowed to see her because they kept quarantining the patients for their alleged safety. Every time I would go to visit, they would not allow me to see her. I am fairly certain they gave her Covid19 vaccines without any authorization from my family. I requested all of the notes and medical records from her stay years ago so I could review what happened while she was there and they said they would provide them but I never received them. Still waiting.

Cecelia DaRosa

Mar 2026

via Google

I want to share my experience at Autumn Lake. I had to come there twice for physical, occupational and speech therapy. The care and support shown to me was very encouraging. Due to this, it helped my stay be more comfortable and allow me to focus on my goals. From the therapists, to the nurses, to the aides, and the managerial staff…everyone was amazing. I especially want to recognize Chandanpreet Kaur. She was very responsive and caring daily and that really meant a lot. I thank her for always checking in on me because being in healthcare isn’t easy but she strived to do her best every single day. Thank you to Autumn Lake for being there through my journey!

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Government Inspection History

6 inspection visits in the last three years, 67 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 17, 2026Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2026

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2026

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2026

  • Install a fire alarm system that can be heard throughout the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2026

  • Install noncombustible or limited-combustible interior walls.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

Mar 19, 2025Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

Aug 13, 2024Health Complaint2 citations
  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 21, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 21, 2024

Jul 23, 2024Fire Safety StandardHealth ComplaintHealth Standard34 citations
  • Install a fire alarm system that can be heard throughout the facility.

    Severity J of L: immediate jeopardy, isolatedCorrected Jul 16, 2024

  • Install an approved automatic sprinkler system.

    Severity J of L: immediate jeopardy, isolatedCorrected Jul 16, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2024

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 2, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 2, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Install noncombustible or limited-combustible interior walls.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

Apr 11, 2024Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2024

Nov 23, 2021Fire Safety StandardHealth Standard4 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2022

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity B of L: potential for minimal harm, patternCorrected Jan 2, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Autumn Lake Healthcare At Norwalk offer?

Autumn Lake Healthcare At Norwalk offers Skilled Nursing / Long Term Care.

Where is Autumn Lake Healthcare At Norwalk located?

Autumn Lake Healthcare At Norwalk is located at 34 Midrocks Drive in Norwalk, Connecticut.

What do families say about Autumn Lake Healthcare At Norwalk?

Reviews of this Norwalk nursing home are sharply divided: several families praise attentive nurses, aides, and therapy staff who helped residents recover from strokes, surgery, and other conditions, while others describe serious breakdowns in communication, discharge practices, and family involvement. Google ratings average 4 stars across 167 reviews, but the written comments include some of the most severe complaints seen in this category, including allegations tied to a resident's death and a discharge dispute during a family caregiver's own medical crisis.

How did Autumn Lake Healthcare At Norwalk do on recent health and safety inspections?

Autumn Lake Healthcare At Norwalk had 6 government inspection visits in the last three years, with 67 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Autumn Lake Healthcare At Norwalk?

Submit the Request Information form on this page to connect with Autumn Lake Healthcare At Norwalk and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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