Gary
Apr 2026
I had a fantastic experience with the staff from associated Family Home Care. They were very supportive and helpful with my recovery. I would recommend them for anyone needing home care. Thank you for the great care. Gary
Associated Family Home Care
256 Schuyler Ave3.2(10 ratings)· Kingston average: 4.4
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Quick Facts
- Medicare quality
- 3.0 of 5 stars
- Medicare certified
- Since 1991
- Service scope
- Combines skilled nursing with housekeeping and shopping help
- Speech therapy
- Offers speech and language intervention services at home
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Associated Family Home Care are mixed, with an average rating of 3.2 from 10 reviewers. Some families praise the nursing, occupational therapy, and social work staff as responsive and supportive during recovery, while others describe serious lapses in physical therapy communication, a dangerous PICC line handling incident, and delays in getting medical supplies.
What reviewers praise
- Nursing, OT, and social work described as responsive
- Positive recovery experiences reported by some clients
- Staff described as supportive and helpful
- Speech and language therapy offered in-home
What reviewers flag
- One report of a nurse mishandling a PICC line, causing injury risk
- Several complaints about poor physical therapy communication and abrupt discharge
- One report of medical supply shortages delaying wound care
- Mixed overall reviews with average rating of 3.2 from 10 users
AI-generated from reviews and community data.
Associated Family Home Care is a home health agency serving Kingston, Pennsylvania offering At-Home Care and Home Health. Families rate it 3.2 out of 5 across 10 reviews.
About Associated Family Home Care
Associated Family Home Care provides in-home care services in Kingston, Pennsylvania, offering support to individuals who need assistance with daily living while remaining in their homes. The organization focuses on assembling experienced, qualified caregivers committed to delivering personalized care to clients.
The community's care services include routine healthcare assistance such as changing bandages, dressing wounds, and applying topical medications. Caregivers monitor patients' physical and mental conditions, track intake and output, and support exercise routines tailored to individual needs.
Beyond medical care, Associated Family Home Care provides housekeeping and laundry services, as well as assistance with shopping for food and other household requirements. The organization also offers speech and language intervention services designed to improve patients' ability to understand and express language, along with personalized interventions aimed at helping individuals achieve their daily living goals.
The care model emphasizes compassionate, individualized support for vulnerable populations, with caregivers working to determine each person's specific goals and customize interventions to improve their ability to perform daily activities.
Types of Care at Associated Family Home Care
At-Home CareHome Health
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Help Me ChooseReviews of Associated Family Home Care
3.2overall · 10 ratings combined
3.2★ on Google (10)
Jennifer Fehrman
Mar 2025
they had all my services in place and ready for when I got home. Nicest people from the nurses to the pt and oit!
cel lynn
May 2024
There is one person who attempts to be professional and that is o.t. The nurse I had was fine for wound care but pressed for time.luckily the wounds were not big But as to p.t.i had 2 visits from someone who gave me helpful exercises but on the third week I wound up calling to see why no one came. I was told the pt person discharged me that week because I did not answer her many phone calls My phone showed only 2 numbers that I did not recognize with no response when I called it back This person told my drs office that same day that my discharge was because i met my goals??????? No goals written when I asked to see them!!!!! Then the pt person showed up the same day I spoke to my Dr's office with discharge papers for me to sign and a testy attitude.bottom line this is not a positive look for this company and as a retired medical professional not acceptable for this client. The ot.nursing.and social work department are very appropriate and responsive to client needs and deserve 5 stars!
Mark Fagotti
Feb 2024
Not very good. The 1st nurse to come to my house arrived over an hour early and walked right in my house 1 second after ringing the doorbell. Another nurse broke the post trying to assemble my new picc line and I tried telling her she bent the post. She continued to try and pressed so hard on my arm I thought she was going to bust my blood vessel. Finally she realized I was right and replaced it. During the process SHE PULLED OUT MY PIC LINE A FEW INCHES AND THEN PUSHED IT BACK IN. I found out later at the hospital that this is a big NO NO. The hospital told me next time i must go back to the hospital to check the position of the reinsertion. My nurse for today called me at 9pm last night and woke me up tell me she was going to come this morning. She is a half hour late as of this writing. The told my doctor today they don't want to treat me anymore. I guess they realized I'm not like everyone else who doesn't watch what they're doing. Maybe they're afraid of a lawsuit.
Audra Hurst
Feb 2016
This company is unprofessional and useless. We hired them to help care for my dad's open wound after his surgery, and when supplies were needed, I was told "it's the beginning of the year, our shipment didn't come". It's now February and we are being told the same thing. Pathetic. Wouldn't recommend this company to anyone.
Medicare Quality of Care
Associated Family Home Care is a Medicare-certified home health agency (certified since 1991). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency80%US 79%
- Rated their overall care 9 or 10 out of 1086%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well87%US 86%
- The team discussed medicines, pain and home safety80%US 82%
274 completed patient surveys, 31% response rate.
Hospital outcomes
- Discharged to the community87%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)8%US 11%Better than
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around82%US 83%
- Patients got better at getting in and out of bed80%US 83%
- Patients got better at bathing81%US 86%
- Patients' breathing improved80%US 85%
- Patients got better at taking medications correctly71%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations69%US 61%
Service area
Associated Family Home Care reports serving 72 ZIP codes, including Scranton, Wilkes Barre, Pittston, Hazleton, Archbald, Bear Creek, Benton, Berwick, Blakeslee, Carbondale and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 397502. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Associated Family Home Care offer?
Associated Family Home Care offers At-Home Care and Home Health.
Where is Associated Family Home Care located?
Associated Family Home Care is located at 256 Schuyler Ave in Kingston, Pennsylvania.
What do families say about Associated Family Home Care?
Associated Family Home Care carries a 3.2 out of 5 rating from 10 Google reviews. Reviews of Associated Family Home Care are mixed, with an average rating of 3.2 from 10 reviewers. Some families praise the nursing, occupational therapy, and social work staff as responsive and supportive during recovery, while others describe serious lapses in physical therapy communication, a dangerous PICC line handling incident, and delays in getting medical supplies. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Associated Family Home Care?
Yes. Associated Family Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
Do I need a referral to use Associated Family Home Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Associated Family Home Care?
Submit the Request Information form on this page, or contact Associated Family Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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