Wanda Holloway
Feb 2024
The director (Aurora) at this facility does not care about the patients. She will lie and deny all wrong doing. If your loved one complains she will have them put out of the facility. If your loved one disagrees with her she will mistreat them and allow her employees to do the same. The owner is aware of this behavior and will not return your phone calls. She let's the director run the facility whatever way she wants. She will tell you everything you want to hear, about how well they care for the residents. But they don't do any of the things they say they will do. If you the family member, disagree with her she will have you trespassed off of the property. The police have to do so, even if there is no legitimate reason to do so, per Texas law. Please protect your loved one's. Don't get sucked in by their lies. There has been calls to the state on this facility. I am sure there will be more. I feed my dogs better than they feed the residents. They tried to feed them raw meat loaf. When the residents complained they were threatened with tv dinners. Sadly the tv dinners would have been an improvement. They say they clean your room once a week. My mother was there 9 1/2 months. They mopped her floor 3 times in total in that time frame. They let them go for weeks and sometimes months without changing their bedding, unless there is an accident. Complaints get swept under the rug and ignored. Or Aurora's favorite words " you misunderstood them, or me ". It is her way or the highway. She does NOT have a heart for the residents. It breaks my heart.
