Aspire Physical Recovery Center of West Alabama, LLC

Lynn Wilson

Apr 2026

via Google ↗

Based on our family’s experience, I strongly recommend keeping your loved ones far, far away from Aspire. Picture “rehab,” but make it 20 minutes a day on a good day, and the rest of the time elderly patients are essentially left to fend for themselves. If your family member can’t walk well, feed themselves, or get to the restroom without help, prepare to move in—because the staff certainly won’t be doing it. More than once, we arrived to find our father unassisted, unclean, or—my personal favorite—on the floor yelling for help loud enough that we heard him from the parking lot. Calls for help from multiple patients were ignored like they were optional background noise. Medication management? Only if you enjoy asking repeatedly and receiving nothing but creative excuses. The CNAs we interacted with seemed impressively uninterested, and one (the one with the face tattoos) told us we needed a sitter simply because we requested help changing the bed. They were more than happy to let us do the heavy lifting—literally. And clothing changes? Hygiene? Forget it. Weekends appear to be reserved exclusively for the strenuous task of delivering meals and… not much else. The rooms are filthy!! The excuse, they are short staffed. The floors, potty and walls are disgusting. In short: Aspire was an experience. And by “experience,” I mean “the kind you warn strangers about on the internet".

Deborah Shapiro

Jan 2026

via Google ↗

Danielle is wonderful ! I highly recommend her for care. She goes above and beyond if she doesn’t have the answer she will stop at nothing until she does . Needing a great worker go with Danielle you won’t disappoint

Brenda Turner

Jan 2026

via Google ↗

Communication is the key in any health care situation, this seems to be lacking at this location. Call bells not answered in a timely fashion which could mean a real tragedy, I witnessed this first hand with my husbands concentrator. Leaving medication laying on table and leave the room, witnessed that also. I hope these are addressed in a timely fashion, I have been reassured they will be. On the flip of all that, if you have a loved in Aspire West and they have dr appt., Aspire can setup transportation services for you to and from the appt. This is a great service, or at least it was to me, my hubby had to go to Bham , he is in a wheelchair, they came and got both of us and brought us back, insurance will be filed on your behalf. Great service.

Laura Smith

Sep 2022

via Google ↗

My mother came here after hip replacement surgery. I was able to visit 2 days later, before lunchtime. Her breakfast tray was still in her room. This probably wouldn't be a big deal if their employees were actually busy as they probably should have been since the facility was at full capacity with over 100 patients. BUT when I arrived, there were CNA's sitting at bedside trays, outside patient rooms, on their phones. My mom's oxygen level had dropped to 88 so she was on oxygen. She should have been administered breathing treatments every 4 hours. When I mentioned it, it seemed as if no one even knew what that was. Just blank stares. Before her health had declined, she had not had any physical therapy. When I asked why, I was told that they did have therapy with her. "We got her out of bed and sat her in a chair in her room." They left her in that chair for 4 hours. Take the call buttons out of their rooms because no one is coming to help. My mom thought hers was broken. We were told that she wasn't having physical therapy because she was in "isolation" for 7 days due to COVID. Its protocol for new patients. That's fine but it would have been nice to know when admitting her. I'm pretty sure its not a good idea to wait 7 days to start PT. When they brought her dinner that evening, it wasn't on a dinner plate nor did she receive silverware. It was a Styrofoam to-go box with white, plastic utensils that almost broke when trying to cut her meat. I asked the CNA for silverware, I was told, "We ain't got no silver here." I told her that she had silverware that morning. She ignored me and kept walking. A nurse came over and said they give disposable utensils and dinnerware to new patients in isolation. If anyone actually used their brain in this place, they could come up with a better solution that doesn't make a patient feel degraded or one where someone, who is elderly, can actually cut their food and eat it. Day 4, 10:30 a.m., I arrived and mom was sitting in that chair again. Her sheets were detached from her mattress. Her room smelled bad because they had not bothered to empty her bedside commode. She had not been given a breathing treatment since 5:30 p.m. the previous evening after they told me she would get one every 4 hours. I was worried she was going to get pneumonia. I told her I was taking her home. I could take better care of her than this staffed facility who did nothing. I left to run some errands and came back to get her at 4:30. Her lunch Styrofoam container and trash were still on her tray. There were several CNA's sitting on the couches in the common areas and some at their trays, outside patient rooms, on their phones with scratch note pads, folded, and positioned upright with patients vitals and medical information handwritten on them for everyone to see. I'm pretty sure HIPAA would love that. (I included a picture with patient information covered) Mom's CNA had stepped away and left patient information there for everyone to see. During this nightmare fiasco, I spoke with the executive director, Casey, twice. He has the same attitude as the employees he hires. He just looked at me with a smug, arrogant smile and offered no solutions. He walked right by us as we were leaving, 17 days earlier than planned, and never said a word. This all happen to a 74 year old woman, after a hip replacement surgery, who completely relied on these employees for help. That didn't happen here. What happens to those who do not have family members to advocate for them? This place is appalling, unwelcoming, uninformed and incompassionate. I would not be surprised to find out that some of the positive reviews for Aspire are from staff family members and friends because if there are some compassionate employees in this place that actually care about these patients, I certainly didn't meet any. And as expected, I will receive the same default response to this review as everyone else. I DID reach out to your staff for help. None came. I actually told my mother, "We're on our own. No one is coming to help us."

Kelli Hagler

Feb 2022

via Google ↗

My grandfather was sent here for PT after being discharged from the hospital. This isn’t our first time having him in a inpatient PT center. The first time we had him at Forest manor and I had to end his treatment early bc of poor care. I was so nervous about having him in another facility after our first experience but decided on Aspire. I’m so happy with the decision I’ve made! The facility is really clean and all the staff were great during his stay! He was happy with the meals and treatment he received while in their care. I would definitely recommend Aspire! Thank you all for your taking such good care of him and all the help getting him home!