Sandra S
Aug 2026
Aspire and its management company, Vitality Living, are all about the almighty dollar and not your senior loved one. My mother's rent increased by $225 after just 8 months! The previous salesperson, Meagan, told us the rent would not be increased for the first year. This large increase was due to Vitality Living taking over management this past January. My mother had also paid a large "community fee" of $3,500 when she moved in. The term "community" suggests it's used toward amenities for the residents. Aspire fell short of my expectations in that regard. I moved my mother into another independent living facility after 16 months at Aspire. I requested a small partial refund of the community fee but was denied by Vitality Living. I even emailed the CEO and the Director of Area operations but never received any acknowledgement of my email. In my email to him I addressed issues that I was concerned about at Aspire and how I felt my mother was underserved. This is corporate greed. Don't be fooled by the professional photos, the carpet throughout the facility is dirty and stained. The residents pay for their meals in the dining room from a required food plan budget that's part of the rent. The meals in the dining room are quite expensive. Additionally, if you are out of town or in the hospital for an exended Stay and you miss having meals in the dining hall you don't get reimbursed. I know my mother took a $200 loss on that! You have to drive through a low-income trashy looking apartment complex in order to get to Aspire. Felt kind of dangerous to me. As another person stated in their review, the elevators break down and the power to the facility goes out frequently. The facility van is old and very uncomfortable. Sometimes it's out of service for days. Good luck.<br>********<br>PostScript: after several weeks, Aspire responded to my post. They referenced my complaint of the rent increase. To them I say this: how can you, in good conscience, raise someone's rent by over $200 after they've just lived there 8 months and she was promised the rent wouldn't increase until after a year!? Ridiculous and unfair. The last paragraph of your response to me as for me to reach out to Vitality Living Management so that they can help. That's BS. Didn't you see in my post that I reached out to them directly, emailing the CEO, plus the Director of Area Operations, along with the general "info@vitalityliving". I was completely ignored by them, with zero response. Apparently you don't pay attention either. You know who I am and how to reach me.
