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Asbury Court Des Plaines

1750 Elmhurst Road

4.6(145 ratings)· Des Plaines average: 4.2

Asbury Court Des Plaines, photo 11 / 5

Quick Facts

Total units
79
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
79
Facility size
Licensed for up to 79 residents
Care continuum
Independent living, memory care, and skilled nursing on-site
Renovation status
Facility currently undergoing renovations

What Families Think

Families generally describe Asbury Court Des Plaines as warm and supportive, praising admissions staff and care teams for helping ease difficult transitions into memory care, assisted living, and skilled nursing. However, at least one detailed account raises serious concerns about care consistency, cleanliness, and a bedbug infestation, suggesting experiences can vary significantly by unit or care level.

The Good

  • Staff praised for kindness and patience with residents
  • Admissions team helps make move-in transitions smooth
  • Memory care residents feel secure with attentive staff
  • Daily activities support physical and cognitive engagement
  • Skilled nursing team includes physical therapists and social workers

The Bad

  • One report of a near medication error involving similar patient names
  • One detailed account of a bedbug infestation lasting over 48 hours
  • One family reported ongoing issues with showering, laundry, and room cleanliness
  • One report of unresolved billing/compensation dispute after relocation

AI-generated from reviews and community data.

Asbury Court Des Plaines is a senior living community in Des Plaines, Illinois offering Assisted Living, Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 145 reviews.

About Asbury Court Des Plaines

Asbury Court Des Plaines is a skilled nursing and long-term care community in Des Plaines, Illinois, with a licensed capacity of 79 residents. The facility offers multiple care levels, including memory care and assisted living apartments alongside skilled nursing services.

Families consistently praise the admissions and intake process, particularly noting the responsiveness and professionalism of staff members like Joanna in admissions. Residents report appreciating the sense of independence maintained through private apartments and personal furnishings, combined with available support and trained staff. One family wrote that the community has a "festive atmosphere" and "can-do attitude," and families highlight well-maintained grounds and available amenities including dining and wellness services. Staff attentiveness to resident safety and care needs appears frequently in feedback, with families noting they felt heard and informed throughout transitions.

One negative review raised concerns about medication management and prioritization of residents' needs, contrasting sharply with the overwhelming positive sentiment in other accounts. The facility carries a 4.6 out of 5 Google rating based on 145 reviews, with the vast majority reflecting strong satisfaction with care quality and staff engagement.

Types of Care at Asbury Court Des Plaines

Assisted LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Asbury Court Des Plaines

4.6overall · 145 ratings combined

4.6★ on Google (145)

Judy del Pino

Jul 2026

via Google

Most of the CNAs are lovely, but there is a terrible communication b/w nursing staff, CNA directors and CNAs. Powders, creams my mom has needed often are not done and I have to repeatedly ask staff to correct the procedure. For example, my mom needed Ketoconazole shampoo to under her breasts and groans and some of the nursing staff directed CNAs to put this on her head just b/c it said shampoo. My mom's scalp and eyes were red and irritated. Particularly, Claire, the nursing director, has said she's spoke with CNAs whi have left my mom to shower alone and she is a fall riskband she didn't speak with this CNA. She left her alone again and I've sent videos of the evidence to Claire. She has yet to have this conversation with this CNAs. Many of the CNAs are on their phones instead of making rounds and attending to residents. I've alerted the CNAs to other residents yelling from their rooms for help b/c they are sitting in the living room. Disappointing when you're advocating for you parent and it falls on deaf ears especially with video evidence. Negligence at the very least.

Ellen Bradford

Jul 2026

via Google

We moved my dad into the memory care wing of Asbury Court about a year ago and we couldn’t be more pleased with that experience and the top notch care he receives as a resident.<br><br>Joanna worked closely with my family as we navigated the application process and helped to streamline the move in process. Vanessa helps to keep us on the straight and narrow, helping to navigate a myriad of benefits and insurance matters. And all of the staff (including the dedicated nurses, CNAs, social workers and cleaning staff) keep an incredibly close eye on my dad making sure he’s well cared for - even in those moments when he’s difficult or resisting assistance.<br><br>My dad’s diagnosis is a painful one but it makes my family’s heart happy knowing that he’s being so well cared for at Asbury.

Jody Libman

Jun 2026

via Google

I want to express my extreme gratitude for how Asbury Court is treated my mom over the last six months. Their staff is beyond excellent, they care, they know her name, they’re compassionate and take very good care of her. Her memory and spirit has increased tremendously over the past six months. Previously, she was headed backwards, Asbury Court has made a world of difference in her life. Special things to Joanna, Claire, and Helen. They run an amazing facility with quality people! I would highly recommend anybody who’s looking for assisted-living, memory, care, or independent living to look into Asbury Court. Me and my family are extremely grateful that we found this place. Jody.

Stacey Naughton

May 2026

via Google

My grandmother has lived here for over a year due to her new diagnosis of dementia, There have been so many issues that we continue to deal with as a family! This facility does not make their elderly clients a priority, and it is very clear as to how it is ran! We almost had a med error as they have a patient at their facility with a similar last name and if family wasn’t paying attention, she would have been given the wrong medication! We continue to have to call the facility to ensure that she is being showered, her laundry is being washed, and her room is cleaned appropriately! Of late, the biggest issue has been the facility being infested with bedbugs, It took them over 48 hours to address while my grandmother slept on her couch because her mattress was covered in bedbugs and they told us there was no other place to relocate her to, So we took her out of the facility for four weeks so they could deal with the issue. After several emails and phone calls, because they do not do as they say they are going to do, they finally got her a new apartment and did not even bother to move all of her things. Our family had to take on the burden of moving her once again! We asked for financial compensation for the four weeks that she was not there at the facility and still have not gotten an answer and that has been over two months ago! We continue to be unhappy with this facility as they do not make their residence a priority. I do not recommend this facility to anyone for their elderly loved ones!

Carrie Armetta

Mar 2026

via Google

Joanna was of great assistance! She made moving my aunt and uncle in a very smooth transition. Everyone was very welcoming.

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Government Inspection History

9 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 15, 2026Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2026

Apr 7, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2026

May 22, 2025Fire Safety StandardHealth Standard6 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 20, 2025

  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 22, 2025

Jan 9, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 11, 2025

Dec 17, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2024

Nov 13, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024

Sep 16, 2024Health Complaint2 citations
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 21, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024

Jul 26, 2024Fire Safety StandardHealth Standard8 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2024

  • Install a two-hour-resistant firewall separation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024

Jun 23, 2023Fire Safety StandardHealth Standard24 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Jul 14, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Install a two-hour-resistant firewall separation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Establish policies and procedures for sheltering.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 2, 2023

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Provide properly sized and located linen or trash receptacles.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Asbury Court Des Plaines offer?

Asbury Court Des Plaines offers Assisted Living, Memory Care and Skilled Nursing / Long Term Care.

Where is Asbury Court Des Plaines located?

Asbury Court Des Plaines is located at 1750 Elmhurst Road in Des Plaines, Illinois.

What do families say about Asbury Court Des Plaines?

Families generally describe Asbury Court Des Plaines as warm and supportive, praising admissions staff and care teams for helping ease difficult transitions into memory care, assisted living, and skilled nursing. However, at least one detailed account raises serious concerns about care consistency, cleanliness, and a bedbug infestation, suggesting experiences can vary significantly by unit or care level.

How did Asbury Court Des Plaines do on recent health and safety inspections?

Asbury Court Des Plaines had 9 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Asbury Court Des Plaines?

Submit the Request Information form on this page to connect with Asbury Court Des Plaines and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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