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Ark Healthcare And Rehabilitation at Governor's House

36 Firetown Rd

2.3(9 ratings)· Simsbury average: 4.1

Ark Healthcare And Rehabilitation at Governor's House, photo 11 / 6

Quick Facts

Total units
70
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
70
Location adjacency
Across the street from a country club and state park
Rehab approach
One-on-one sessions with certified therapists

What Families Think

Reviews for this Simsbury skilled nursing and rehab facility are overwhelmingly negative, with multiple families describing rude staff, slow response to call buttons, and a lack of communication about patient status. One reviewer reported a serious injury to a resident and an abuse/neglect complaint, while a single five-star review praised the staff and setting.

The Good

  • One reviewer praised staff as professional and kind
  • Certified therapists provide one-on-one rehab sessions
  • Located across from a country club and state park
  • Views of natural surroundings from resident rooms

The Bad

  • Multiple reports of rude or uncaring staff
  • One report of neglect/abuse leading to a formal complaint
  • One account of a resident being dropped and injured
  • Several reviewers describe poor communication with families
  • Slow response to call buttons noted by a reviewer

AI-generated from reviews and community data.

Ark Healthcare And Rehabilitation at Governor's House is a senior living community in Simsbury, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.3 out of 5 across 9 reviews.

About Ark Healthcare And Rehabilitation at Governor's House

Ark Healthcare & Rehabilitation at Governor's House is a long-term and short-term care and rehabilitation facility located in Simsbury, Connecticut. The community provides rehabilitation services with certified therapists who work one-on-one with residents to help them achieve their therapeutic and rehabilitation goals.

Care at the facility is delivered in a family-like environment where staff assess each resident's health goals and develop individualized care plans tailored to their specific needs. The community emphasizes both the quality of care provided and a warm, comfortable setting designed to support optimal therapeutic outcomes.

The facility offers a variety of amenities and recreation options for residents. Located across the street from Hop Meadow Country Club and Stratton Brook State Park, the community provides views of natural surroundings from resident windows.

Types of Care at Ark Healthcare And Rehabilitation at Governor's House

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Ark Healthcare And Rehabilitation at Governor's House

2.3overall · 9 ratings combined

2.3★ on Google (9)

Onyx Moon

Mar 2026

via Google

This place dropped my father on his head out the wrong netting on was an amputee the two people that dropped him were younger than me. Happened right in front of my face with my mom. They tried to apologize and cover it up they’re lucky my dad got better and went elsewhere or they would have been sued. He not has passed and I’m angry at a lot of these nursing homes. Do not bring your people here!!

Jessica Buchas

Feb 2025

via Google

Do not bring anyone here nor yourself. Staff/ nurses are very rude. They do not care about the patients. Had to report them due to abuse and neglect.

Todd Brewer

Dec 2024

via Google

Terrible care they care about what is better for them not the patient. The staff is rude. Very slow answer the call button for help. I felt very uncomfortable there. Will never go back there

Margaret Bruce

Nov 2024

via Google

So far the care has been exceptional from my experience. No place is perfect, but the staff is well trained, professional and kind. The space is stately and well decorated. I am grateful for this place!

Debbie Ferris

Sep 2024

via Google

Terrible care! Would not leave a dying animal there. They do not answer phone, will not update you on patient status. Nurse refused to provide he name today when calling on patient status. HORRIBLE PLACE!!

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Government Inspection History

7 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 30, 2025Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 13, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Feb 10, 2026

May 5, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2025

Mar 27, 2025Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

Apr 23, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2024

Mar 13, 2024Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 26, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 26, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 26, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Develop, implement, and/or maintain an effective training program for all new and existing staff members.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Implement a program that monitors antibiotic use.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Apr 26, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Apr 26, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Apr 26, 2024

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Apr 26, 2024

Jan 23, 2024Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2024

Dec 7, 2021Fire Safety StandardHealth Standard20 citations
  • Meet other general requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2022

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2022

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2022

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2022

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2022

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2022

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2022

  • Have an alternate power supply for its alarm system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Ark Healthcare And Rehabilitation at Governor's House offer?

Ark Healthcare And Rehabilitation at Governor's House offers Skilled Nursing / Long Term Care.

Where is Ark Healthcare And Rehabilitation at Governor's House located?

Ark Healthcare And Rehabilitation at Governor's House is located at 36 Firetown Rd in Simsbury, Connecticut.

What do families say about Ark Healthcare And Rehabilitation at Governor's House?

Reviews for this Simsbury skilled nursing and rehab facility are overwhelmingly negative, with multiple families describing rude staff, slow response to call buttons, and a lack of communication about patient status. One reviewer reported a serious injury to a resident and an abuse/neglect complaint, while a single five-star review praised the staff and setting.

How did Ark Healthcare And Rehabilitation at Governor's House do on recent health and safety inspections?

Ark Healthcare And Rehabilitation at Governor's House had 7 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Ark Healthcare And Rehabilitation at Governor's House?

Submit the Request Information form on this page to connect with Ark Healthcare And Rehabilitation at Governor's House and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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