Ark Healthcare and Rehab Branford Hills

Leslie Hicks

May 2026

via Google ↗

I have not personally experienced a Rehab Facility with such excellence in quite a long time. I came to visit a relative that had just been transferred to ARK REHAB CENTER, the day before. While there, one of the many things I saw was how clean and brightly lit and orderly this place was. When I went into the atrium there were a couple of patients that were being fed their lunch. I noted how clean they were and attended to, by the aides. I met several of the staff either on the phone or in person. My first experience was a phone call I received form Francine (11-7) Nurse to inform me my cousin was transferred to their facility earlier that day. Maureen, (The wound Nurse) Jenn P. (Social Worker) Vanessa (Aide) Portia (Charge/Med Nurse) Melissa (Physical Therapist) These individuals were professional in so many ways. I noticed how well the staff took excellent care of my Cousins roommate, who was an elderly man, alert, but a very quiet. He was a sweetie. On my first visit, I asked to speak to the Social Worker, (Jenn P.) she came right away. We spoke about my cousin's status and what was the intended goal was after his recovery. The second day I visited I came during the evening (3-11) having missed the opportunity to do a conference call with Jenn P. that I scheduled for the next day so my Mother, (his Aunt) could speak to her about his status for herself. Jenn P. called me, after hours, so I got a chance to speak with her. I was truly impressed that she called me on her time off. She not only called me but had spoken to his daughter as well, therefore keeping everyone involved, informed regarding his situation. WHO does this? These days No one seems to care. Not like this! And Yet...This young lady went above and beyond duty. I observed an Activities staff member (don't remember his name) invite my relative to participate in any activies they may have during his stay, making him aware of what they do during that time. Maureen (Wound Nurse)while heading down the hall, on her way home, I asked for a bandage to cover an opened wound, because I was taking him outside for some fresh air. She turned around, took us to her office and dressed his wound, giving us extra baggages to cover and stick so they'd last a while. She made no excuses but helped us off the clock! Melissa, (Physical Therapist) I have never witnessed physical therapy being offered and done after a 7-3 shift. But here she was, he had dismissed his therapy from earlier in the day and she came to do the PT during this time. She got him to participate in doing some of his therapy and gave him instructions for him to be able to continue at his leisure. She explained to him how necessary it was for his recovery. He gave her an extremely hard time, but she was tough and got him to do them. Excellent 👌🏾!!! Vanessa, (Aide) this young lady deserved a raise as well as a medal. My cousin who was less than cooperative rang his buzzer so many times it was annoying. She came for the first three times offered to meet any need he had that she could help him with while she was there. As soon as she left to assist another patient, he was ringing the buzzer. She patiently explained to him that she has other patients to attend to but would get to him as soon as she could, provided it wasn't an emergency. She cleaned up his space assisted him to the bathroom, made up his bed and cleaned his area. He is an alert person and knows exactly what he is doing. Portia (Charge/Meds Nurse) She came into the room, introduced herself and tended to my cousin. He was giving everyone a hard time with a demeanor that was bossy and disrespectful. She let him know that everyone was there to help him, and if they were to succeed in his recovery they needed to respect one another. I was impressed with how she spoke to him and wasn't provoked by his passive aggressive behavior. Overall, I went into detail about what I witnessed, because I never got the feeling these people were being disengenuois. That at NO time they were performing for me because I was a family member. Excellence! 👌🏾

j s

Apr 2026

via Google ↗

Visited a family friend recently , I must say honestly I Would never put my family here. Huge Lack of care & professionalism. Residents seem down and bored. Not enough daily activities just a bunch of wheelchair elderly roaming through halls . No direct care just a place for them to stay .

Sol Auerbach

Mar 2026

via Google ↗

Be wary i would never send a loved one here. The managment, practices and care is very poor. My mother left worse then when she arrived due to falling. Staff is kind and tries their best but are set up for failure. There is not enough staff nor are they trained or properly managed and not enough suporvisors available. This place is clearly just a cash grab for the ownership. The result is staff don't have time for patients so they are very abrupt and therfore rough while also not know the individuals case and their needs. My mother was here for short term rehab after a 2 week hospital stay with impaired brain function and need some help to start walking on her own. She fell due to no bed alarms or bed rails. They said it's against the law to have these. How can you manage people who are fragile and in an altered mental state then. Especially if no one comes to check and the patient can't use the call button. The physio therapist trying to make convo with me told me it's difficult because my mom has dementia. My mom has never had dementia and was here for a completely different reason. I was in complete shock. This place and places like it need to be shut down. How can this be the care for people with major health problems trying to transition home from the hospital. It's shameful.

Daniel Evans

Mar 2026

via Google ↗

My mother was sent there for short term rehab after a fractured shoulder made it so she couldn't stay at her memory care wing for a few weeks. She has Lewey body dementia and can be very stubborn and was very confused the whole time she was there. That being said, the staff were great. Everyone I spoke with was professional and my mom healed quickly. If there is anything to criticize, it's the amount of staff not the quality of the staff. They are often doing their best but cannot keep up with the number of patients they have. They're a medical facility first and foremost, so they don't have the time or personnel to do enrichment activities with patients. In general, if there isn't a problem or a scheduled activity like PT or meals, the staff is not able to spend lots of time with patients. But the people there were all kind to her and gave her quality care, and I'd be happy to use them as a short term rehab facility again.

Brenda Kirtopoulos

Dec 2025

via Google ↗

The neglect is almost criminal. Keeping up with the lies and non compliant care consumed my day. I had to hire someone to stay with my dad when I couldn’t be there. They claim to offer “comfort” measures at the end of life, but “comfort” is the last word I would use to describe their care. It’s all about the money that they can bill Medicare. In fact, Medicare was still being charged for specific services on specific dates after his discharge and sadly, after he passed away. When I called the service providers to dispute the charges, I was told, they were not notified of his discharge- disgraceful! Thankfully, I was able to move him to Hospice for his last days - it was like night and day. Filing a complaint through the state is a very long process. I will say, there was a very small handful of (revolving) staff and some of the admin staff that really tried their hardest to make things right. Unfortunately, their efforts could go just so far. I feel sorry for them that they’re subjected to such horrific conditions.