3.3(15 ratings)· Okemos average: 4.2
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1 / 3An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Arcadia Home Care & Staffing in Okemos are sharply divided: some families praise individual caregivers as dedicated and professional, while others describe serious operational problems including scheduling failures, communication breakdowns, and billing errors. The company holds a 3.3 out of 5 rating based on 15 reviews, reflecting this split experience.
AI-generated from reviews and community data.
Arcadia Home Care & Staffing is a home care agency serving Okemos, Michigan offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.3 out of 5 across 15 reviews.
Arcadia Home Care & Staffing provides home health and hospice services in Okemos, Michigan. The company serves clients needing in-home care support, ranging from daily assistance to specialized hospice care.
Family experiences with Arcadia are sharply divided. Some report strong, consistent care from dedicated staff members. Families whose needs were well-met praised individual caregivers for their professionalism and genuine commitment, and one noted having the same aide for over two years. However, families citing problems consistently raised serious operational concerns: frequent communication breakdowns from the office, unannounced changes in caregiver assignments without family notification, struggles to fill schedule gaps, and billing complications that required families to monitor accounts closely. One family wrote that they "had to train their staff on my time over and over." Scheduling inconsistencies and gaps in service were recurring complaints.
Arcadia holds a 3.3 out of 5 Google rating based on 15 reviews. While some families found the company capable of providing attentive care, operational reliability appears to be a significant challenge for others.
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Help Me Choose3.3overall · 15 ratings combined
3.3★ on Google (15)
A W
Sep 2025
First 2 weeks with this company for services for my mom and the lack of scheduling competence is evident. Disappointing as they were our first pick, hoping they're able to remedy this and turn it around.<br><br>Edited to say we fired this company after a month with them. Would give 0 stars if I could.
Amy Gauss
Sep 2025
I don’t usually share reviews, but I felt that I had to this time. Liz, Randi & Dani Are the absolute BEST!!! They All truly care & it shows!❤️ They are committed to doing anything & everything in there power so that you have the best experience possible🙏 I just can’t say enough good things about this company!!! Definitely are amazing truly! Most places are just about a paycheck, but not Arcadia home care, 10 out of 10 for sure!💕
Peg Griggs
Apr 2024
I am so impressed with Arcadia! Very professional staff and very accomodating!!! I HIGHLY recommend you contact them- even if you only need help for short term.
Sheree Anderson
Jan 2024
I have had the pleasure of speaking with several office members regarding their services and they were very professional and compassionate. They have very detailed information about how they could help our family members. Our parents are very happy with the services they provide. I would recommend them if you are looking for quality home care service in the area.
Alpa Kulkarni
Feb 2023
Great marketing but poor execution of service, and very inefficient scheduling quality.
Arcadia Home Care & Staffing offers At-Home Care.
Arcadia Home Care & Staffing is located at 3536 Meridian Crossing Dr Ste 220 in Okemos, Michigan.
Reviews of Arcadia Home Care & Staffing in Okemos are sharply divided: some families praise individual caregivers as dedicated and professional, while others describe serious operational problems including scheduling failures, communication breakdowns, and billing errors. The company holds a 3.3 out of 5 rating based on 15 reviews, reflecting this split experience.
Submit the Request Information form on this page, or contact Arcadia Home Care & Staffing directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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