Scott Nichols
Jun 2026
Love Brittany...they are so great with patient care
Arcadia Care at Havana
609 North Harpham Street
2.6(17 ratings)
1 / 5Quick Facts
- Total units
- 98
- License capacity
- Licensed for up to 98 residents
- Care type
- Skilled nursing and long-term care only
What Families Think
Reviews of Arcadia Care at Havana are sharply divided: several reviewers describe serious neglect, understaffing, theft, and poor building conditions, while a smaller number of reviewers praise specific staff members and management communication. With a 2.6 out of 5 rating from 17 Google reviews, the negative accounts are frequent and detail consequential care and safety issues.
The Good
- Some reviewers praise friendly, attentive staff
- Praise for responsive management communication with families
- Nurses described as treating residents as individuals
The Bad
- Multiple reports of understaffed CNAs and neglect
- Reports of missed or withheld medications
- One report of an hour-long wait after a fall
- Reports of theft of belongings and money
- Building disrepair noted: peeling paint, stained ceilings
AI-generated from reviews and community data.
About Arcadia Care at Havana
Arcadia Care at Havana is a skilled nursing / long term care community in Havana, Illinois. The community is licensed for up to 98 residents.
Families rate Arcadia Care at Havana 2.6 out of 5 based on 17 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
2.6overall · 17 ratings combined
2.6★ on Google (17)
Anonymous
Mar 2026
Poop stained wash rags that are supposed to be used for washing residents, including their faces. I have never had to report so much neglect in my entire career. The facility itself is disgusting. The staff do their best but there are never enough CNAs for proper patient care. State is in the facility all the time because of how many complaints this facility gets. DO NOT send your loved ones here.
Robert Hill
Mar 2026
Don't send your loved ones here. They STOLE my medicine, sent me home without it, and refused to bring it to me, knowing i can't drive. Repeated phone calls and requests for my meds were ignored, and the last call they hung up on me. While there, i fell in the bathroom, and after pulling the emergency cord, i waited an HOUR and nobody showed up, i had to crawl to my bed.This is not the only occurrence of this type. They had a laundry there, and they lost 5 pairs of my socks, 4 pairs of underwear, and 3 brand new tshirts. The CNA'S are overworked, and most of them are rude. The food is horrible. The constant attitude of the staff and horrible environment is a testament to the lack of personalized care, and makes me wonder how they are still in business. Also, the old building is in horrible disrepair, and stains on the ceiling, and peeling paint are not uncommon. Unless you DON'T care about your loved ones, don't send them here. This is the Arcadia care in Havana.
1950chevy
Jan 2026
The place is a dump, patients are neglected, have to stay in bed all day and the staff don't have a clue how to take care of patients, my friend needs his medication 4 times a day, he is lucky if he gets it 3 times, it seems they just to care, paint is literally falling off the walls and doors, the food is terrible, google shows they have nice rooms but that must be staged, this place needs investigated, will the owner please post your email so I can talk to you about this
Chip Ashcraft
Dec 2023
Under staffed. RESIDENTS are neglected, poor management and clerical staff. Your nothing, just an income for Mark Petersen. I live there not because I want to, I have to. Don't put your loved ones here. Anyplace not affiliated with Petersen Healthcare.
Frequently Asked Questions
What types of care does Arcadia Care at Havana offer?
Arcadia Care at Havana offers Skilled Nursing / Long Term Care.
Where is Arcadia Care at Havana located?
Arcadia Care at Havana is located at 609 North Harpham Street in Havana, Illinois.
What do families say about Arcadia Care at Havana?
Reviews of Arcadia Care at Havana are sharply divided: several reviewers describe serious neglect, understaffing, theft, and poor building conditions, while a smaller number of reviewers praise specific staff members and management communication. With a 2.6 out of 5 rating from 17 Google reviews, the negative accounts are frequent and detail consequential care and safety issues.
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