MyLivingChoice

Arbors at Carroll

3680 Dolson Court Nw

4.4(129 ratings)

Arbors at Carroll, photo 11 / 5

Quick Facts

Total units
99
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
99
Rehab services
On-site physical and occupational therapy team
Care coordination
Each resident assigned an individual social worker
Building age
Older facility maintained in clean condition

What Families Think

Arbors at Carroll is a skilled nursing and rehabilitation facility where most reviewers describe warm, attentive staff and strong therapy services, though the facility's age is noted. However, one detailed account describes serious neglect and unsanitary care, a report families should weigh carefully alongside the many positive experiences.

The Good

  • Reviewers praise physical and occupational therapy teams
  • Staff described as warm, attentive, and family-like
  • Each resident assigned a dedicated social worker
  • Activities staff singled out for enthusiasm
  • Facility kept clean despite being an older building

The Bad

  • One report of severe neglect: bedsores, missed meals and medication
  • One account of unsanitary wound care practices
  • No published pricing information available

AI-generated from reviews and community data.

Arbors at Carroll is a senior living community in Carroll, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 129 reviews.

About Arbors at Carroll

Arbors at Carroll is a skilled nursing and long-term care facility in Carroll, Ohio, licensed for 99 residents. It serves people needing rehabilitation and ongoing medical care, including those with dementia and complex health needs.

Family feedback on staff care is decidedly mixed. Many families praise the nursing team and care assistants for treating residents with genuine warmth, going beyond standard duties, one family noted that a nurse "shared her lunch" and provided emotional support during a medical crisis. Several families highlight that staff call residents by name, assist with daily activities like phone use, and remain patient and reassuring even during difficult moments. However, other families report experiencing rudeness from certain staff members and describe communication challenges, including difficulty reaching loved ones by phone despite repeated attempts.

The facility's physical condition draws consistent concern. Multiple families describe it as older and dingy, though some note the staff keeps common areas clean. Food quality receives mixed marks, with some families praising meals while others report cold food delivery. Activities and therapy services, occupational, physical, and cognitive programs, are highlighted as excellent across several reviews, and families appreciate the facility's effort to keep residents engaged and social.

Arbors at Carroll holds a 4.4 out of 5 rating based on 129 Google reviews, reflecting strong positive experiences alongside meaningful complaints about facility conditions and selective staffing inconsistencies.

Types of Care at Arbors at Carroll

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Arbors at Carroll

4.4overall · 129 ratings combined

4.4★ on Google (129)

Amy Ryan

Jul 2026

via Google

My brother has been at the Arbors at Carroll since November 2025 and we've been very happy with his care. Even though the facility is older the staff (care assistants, nurses, social workers/care coordinators, kitchen, office and therapy) have all been very supportive and attentive. Having experience with a couple other facilities in the Lancaster area, the care at Arbors has been much better compared to the others. Thank you Arbors for providing great care and dignity to my brother.

Jennifer Munroe

Jul 2026

via Google

What am amazing, caring place to be!

Wendi Gang

Jul 2026

via Google

So impressed with the heart of the staff at Arbors of Carroll. Jen the admissions director always goes above and beyond to make sure they are the best fit for patients . Sydnie their SW is always 3 steps ahead providing resources and setting patients up for success once discharged home !

Kaitlyn Grandison

Jul 2026

via Google

Their attention to detail when discharging a patient is top notch! They always make sure the patient has all the resources they need when going home. It’s not shocking they’re always full! 😀 - Kaitlyn Sasfy

Angela Rowland

Jul 2026

via Google

I want to give a shout out to the activities girls at arbors! They do such a fabulous job. We thank them for everything they do. Angela Rowland

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Government Inspection History

8 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 19, 2026Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 2, 2026

Mar 5, 2026Fire Safety StandardHealth Standard6 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

Nov 25, 2025Health Complaint1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 2, 2025

Dec 12, 2024Fire Safety StandardHealth Standard9 citations
  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

Feb 14, 2024Fire Safety StandardHealth Standard16 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2024

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

Oct 24, 2023Health ComplaintInfection Control2 citations
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 16, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2023

Aug 23, 2023Health Complaint2 citations
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2023

Jul 17, 2023Health Complaint2 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 1, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Arbors at Carroll offer?

Arbors at Carroll offers Skilled Nursing / Long Term Care.

Where is Arbors at Carroll located?

Arbors at Carroll is located at 3680 Dolson Court Nw in Carroll, Ohio.

What do families say about Arbors at Carroll?

Arbors at Carroll is a skilled nursing and rehabilitation facility where most reviewers describe warm, attentive staff and strong therapy services, though the facility's age is noted. However, one detailed account describes serious neglect and unsanitary care, a report families should weigh carefully alongside the many positive experiences.

How did Arbors at Carroll do on recent health and safety inspections?

Arbors at Carroll had 8 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Arbors at Carroll?

Submit the Request Information form on this page to connect with Arbors at Carroll and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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