Jennifer Masitis
Jun 2026
The staff have been so kind and helpful during our mother’s transition into a care facility. The residents are friendly and have welcomed our mom with open arms.
1 / 8Quick Facts
- Ownership stability
- Facility has changed management multiple times
- On-site therapy
- In-house physical therapy offered to residents
- Regulatory scrutiny
- Facility cited after Health & Welfare complaint investigation
What Families Think
Many families describe Arbor Village at Hillcrest as a warm, active community with attentive staff, good food, and a beautiful, recently remodeled facility. However, a significant number of reviewers report serious concerns about management turnover, understaffing, communication breakdowns, and instances of inadequate care, including medication errors and abrupt discharges.
The Good
- Attentive, friendly staff praised by many families
- Wide variety of daily and weekend activities
- Recently remodeled, clean, attractive facility
- On-site physical therapy available to residents
- Private rooms with patios or decks
- Transportation service for shopping and appointments
The Bad
- Multiple reports of frequent management and staff turnover
- Several reviewers cite severe understaffing affecting care quality
- Multiple complaints about poor communication and unreturned calls
- One report of medication errors leading to hospitalization
- One account of abrupt discharge without adequate family notice
- One reviewer noted a broken promise about rent increases
AI-generated from reviews and community data.
About Arbor Village at Hillcrest Senior Living
Welcome Home to Arbor Village at Hillcrest
No matter where we are in life’s journey, home is meant to be a place of comfort and enjoyment. At Arbor Village at Hillcrest, our neighborhood offers you or your loved ones a beautiful blend of privacy, safety, security and community to create a warm and familiar environment.
Find your new home and embrace life at Arbor Village at Hillcrest. With independent and assisted living options, you're certain to find the level of care, and the peace of mind, that suits your needs. We invite you to join our active community and stay busy with our enticing indoor and outdoor amenities and calendar full of activities.
Services
Every resident at Arbor Village at Hillcrest has different needs that fit their lifestyle. Our priority is to accommodate your individual needs. Arbor Village at Hillcrest is proud to offer Assisted Living, Independent Living and Respite Care options designed to help you or your loved ones live an exciting social lifestyle. We want to welcome you into a supportive, adventurous and social community where you can explore your many passions.
Independent Living
Arbor Village at Hillcrest’s Independent Living offers the active senior a carefree environment, free from the normal chores and burdens of owning or renting a home. At Arbor Village you can remain independent, yet enjoy the conveniences that make life easier and more pleasant.
We offer our residents a carefree environment to simplify their lives and invest in the pursuits they enjoy most, whether that’s relaxing in the library, volunteering in the surrounding community, or taking part in activities ranging from unique craft projects to bridge and other games. Whatever you're looking for, Arbor Village is the place for you to enjoy life to the fullest.
Assisted Living
Our Assisted Living program is designed to help you live a vibrant life by connecting with the people and community around you. We want to know our residents and understand their unique passions, interests and preferences. Specialized services are available for those who require assistance with routine activities of daily living. We create a service plan that is tailored to each resident’s abilities.
Respite Care
Our Respite Care program gives caregivers an opportunity to take a temporary break for any and all reasons while offering respite care guests access to the amenities and care that we offer on a daily basis. It is important that caregivers are able to rest too, so that they can give their all to those they take care of.
What is respite care?
Respite care is a temporary stay at a senior living community, often suggested for seniors who are recovering from a hospital visit, fall, surgery or other health circumstance, but is also available for caregiver vacations, senior living trial periods or any other reason.
Thank you for your interest in touring our community. Our top priority is the safety and well-being of our residents and associates. We are not offering on-site community tours at this time. However, we have other options if you are interested in learning more about our community. We can set up a phone call, or video conference, or we can meet you off-site to discuss your current situation. We would also be happy to take you through a virtual tour. Please fill out the form below, and we’ll be in touch.
(208) 345-4460
1093 S. Hilton St.,
Boise, ID 83705
Types of Care
Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingRespite / Short-Term CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Multiple Floor Plans
- Private Rooms
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
Community Amenities
- 24-Hour Staff
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Medical Staff
- Transportation Services
- Walking Paths
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews
4.2overall · 66 ratings combined
4.3★ on Google (61) · 3.6★ on Yelp (5) · Yelp page ↗
Misty Maruska
Jun 2026
We started touring places for my grandmother several months before placing her. The first place we toured was Arbor. From the time we walked in it felt like a resort. Looking around the staff and the residents were happy, smiling and it smelled so good. Walking in we figured there was no way to afford a "resort". We met with Traci, who gave us a tour, and explained everything so well. What we learned throughout the process is that the price for Arbor was actually comparable or in some cases, more affordable than self pay than most of the other facilities that were cold, desolate, and looked and felt like a hospital. After this tour we continued to just pop in and visit. The staff always verified who we were making sure residents safety was top priority. Throughout these random visits we saw a pattern. Staff, from the janitors to the medical director were always kind, helpful and compassionate. Residents were always smiling, being spoken to with dignity and respect, and active. Before we even moved my grandma in, she was known enough from our drop by visits that she had already begun to be treated as family. We moved my grandma in a couple of months ago and she has thrived, been accepted as a part of the family, as have we. We can't even name all the amazing staff but to name a few we are forever grateful for Ty, Christina, Taber, Jill, Traci, Carson, Frankie, Melissa, Raven, andJoshua. You have all gone above and beyond to give my grandma the best of the years she has left!
Melissa Peterson
May 2026
We have had a wonderful experience here!!! My husband's grandpa, Jerry Peterson, just passed away today. Everyone has been wonderful from the day he moved in up until today!!! Tracy, the director, has been so compassionate and kind and we love Pat!!! She's also a die hard Raider's fan like us as we just found out and like her even more now! She is such a delight every time we come in and believe me, we have been here A LOT! We have enjoyed the meals and the chef salad is amazing! We are treated to the coffee and juice machine whenever. Me and my son loved to take a break and go play pool! My favorite nurse is Jill but everyone else is also so great. Thank you Arbor Village! 🩷
Barbara Farnsworth
Nov 2025
Arbor Village went above and beyond to get our brother placed. Once placed he received the best care and compassion. All the staff were amazing to work with. They were so patient and kind the whole time. I would recommend this location for family members needing a higher level of care. Thank you so much Arbor Village staff. Traci and Crystal went above and beyond. 💞🤗💞🥹💞
Dennis Blood
Oct 2025
We were there on The 16th of Oct for lunch and tour, Very nice, good food. and the beverage counter was very impressive.(Not sure of the date) Thanks a lot. Just getting started. Dennis and Barb.
Frequently Asked Questions
What types of care does Arbor Village at Hillcrest Senior Living offer?
Arbor Village at Hillcrest Senior Living offers Assisted Living, At-Home Care, Independent Living, Respite / Short-Term Care and Skilled Nursing / Long Term Care.
Where is Arbor Village at Hillcrest Senior Living located?
Arbor Village at Hillcrest Senior Living is located at 1093 S Hilton St in Boise, Idaho.
What do families say about Arbor Village at Hillcrest Senior Living?
Many families describe Arbor Village at Hillcrest as a warm, active community with attentive staff, good food, and a beautiful, recently remodeled facility. However, a significant number of reviewers report serious concerns about management turnover, understaffing, communication breakdowns, and instances of inadequate care, including medication errors and abrupt discharges.
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