Stormee Kirk
May 2026
Just went to help my grandfather get new pieces for his mask and they were very helpful!! Mary and Sunny are amazing, I’m so thankful they were able to help us 😊!
1 / 5Quick Facts
What Families Think
Families and patients generally praise the local Nitro office staff for being fast, friendly, and helpful with home medical equipment needs like CPAP supplies. However, several reviewers report serious billing problems, including incorrect charges and repeated collection calls even after accounts were paid in full.
The Good
- Staff described as friendly and helpful
- Quick turnaround on equipment requests
- Free replacement parts offered in a pinch
- Service techs praised for in-home visits
The Bad
- Multiple reports of confusing or incorrect billing
- One report of bill jumping from $101 to $300
- One report of repeated collection calls after zero balance
- No published pricing information available
AI-generated from reviews and community data.
About Apria Healthcare
Apria Healthcare is a home health and hospice community in Nitro, West Virginia.
Families rate Apria Healthcare 3.5 out of 5 based on 34 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
3.5overall · 34 ratings combined
3.5★ on Google (34)
Sharon Hill
May 2026
Billing department is horrible. Kept trying to bill us monthly instead of billing insurance. Local office changed to a purchase but billing kept pushing monthly bills the insurance denied because they billed incorrectly. We paid in full and they keep calling for payment but when they look into our account we have a zero balance. They have called 4 times in the last week. Billing is contracted out and company does not remove you from auto dialer even when account is paid in full. Local office is good, but Billing is a nightmare!
John Backus
Mar 2026
Great experience each time. Call with my needs and within an hour the products are waiting for pick up, service techs have done great job as well coming to our house. Mary at front desk, professional and very helpful, Sonny has your equipment ready and waiting.
david baier
Mar 2026
Called a week ago my bill was 101 talked to them today and now it’s over $300 if you want pop-up bills and notified my phone and never received one in the mail go with this company. I am leaving this company and will never return.
Mark Bunch
Mar 2026
The lady’s in the office are great. I’m traveling and forgot one the pieces I need for my Cpap. And they found one and gave it to me free. You guys rock.
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