Kelly Poppy
Oct 2024
My Mother-in-law lived in the independent Villa apartments. She passed suddenly 2 days ago. We have 100 logistical things to handle on top of grieving her loss. We live only a few miles from the Villa , in an attempt to save my husband some hard moments of handling her clothing and smaller items I made a couple trips there today in between meetings. My last trip today I was abruptly stopped and scolded by Lipa- the front desk attendant. Adamantly accusing me of abandoning a shopping cart on the 2nd floor. She humiliated me in front of residents and other family members.1st it makes no sense. I’m bringing things out, not in. The carts are on the 1st floor where we park. 2nd, I’m an able bodied adult who cares deeply for our aging population, and would NEVER be as lazy as to have them go without a tool they need to get their items/groceries to and from. 3rd, when I came down from the apartment after this encounter, she continued to tell me I left the cart and a resident had to bring it down . It’s completely ridiculous, if you really feel I broke the cart law, look at your video footage! The last thing a grieving family need is to be treated that way. I felt like I was trespassing in a sense , and we still have much to do there. My Mother-in-law enjoyed living there, but did complain that some of the staff were abrupt and often came into her apartment without calling or notifying, just walked in. Again, she lived independently, not in assisted. I would consider this long rant of mine , before choosing a home for your aging family members.









