1 / 5CMS Care Compare
Reviewers overwhelmingly report serious concerns about basic nursing care, communication, and cleanliness at this short-term rehab and skilled nursing facility, even as several praise the physical and occupational therapy teams and a few individual staff members. Multiple reports describe missed or delayed medications, unanswered call bells, and neglect leading to falls, pressure wounds, and in one case a resident's death.
AI-generated from reviews and community data.
Apple Rehab Rocky Hill is a senior living community in Rocky Hill, Connecticut offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Gathering / Activity Spaces, Housekeeping and Emergency Call System. Families rate it 3.0 out of 5 across 44 reviews.
Apple Rehab Rocky Hill is a rehabilitation facility in Rocky Hill, Connecticut, offering short-term post-acute rehabilitation services. The community provides comprehensive care through a full complement of physical, occupational, and speech language therapies, along with highly-skilled care and physician-driven programs designed to help residents regain independence and return to their daily lives.
The facility offers 24-hour nursing care and specializes in complex medical needs, including tracheostomy care with daily maintenance, Total Parenteral Nutrition (TPN), and extensive respiratory services. Staff are extensively trained to manage these specialized medical requirements while working to maintain resident stability and promote the highest level of independence possible.
Apple Rehab Rocky Hill incorporates clinical oversight, therapeutic modalities, patient education, nutrition services, and social support into its rehabilitation programs. The community also provides a comprehensive memory care program designed with a holistic approach to care in a safe and secure environment for those with memory-related conditions.
The facility is part of Apple Rehab, Connecticut's largest short-term rehabilitation company, with twenty-one locations across Connecticut and Rhode Island. The dedicated staff treat each resident like family, and comfortable accommodations are provided to help residents feel at home during their recovery.
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Help Me Choose3overall · 44 ratings combined
3★ on Google (44)
Cara
Mar 2026
Sadly there is no communication from one department to another. Nursing director never followed through with was she said she'd do. Patient rooms are discussing. Trash and pee stains never cleaned in bathrooms. The two best aids there are Nicole and Juliette. Both are always attentive and caring! The physical therapy department is fabulous. They went out of their way to be kind, caring and had a clear plan in the rehab experience.
Nicole Pankey
Jan 2026
DO NOT SEND YOU LOVED ONE HERE!!! I wanted to share my experience just in case you or someone you know might be considering it. Honestly, it's something I feel strongly about, and I wouldn't want anyone to go through a difficult experience there. From what I've seen there are some pretty significant concerns right from the get-go. For instance, crucial initial health checks, like monitoring vital signs when a patient first arrives, seem to be frequently missed. Even more concerning, essential medications that should be given on the first day often aren't administered, leaving your loved one waiting 24 to 48 hours for their much-needed doses. This delay was incredibly stressful and detrimental, especially when your loved one is starting their recovery journey. basic patient care and dignity can be overlooked. My loved one was sometimes left in uncomfortable and unsanitary conditions for extended periods. And trying to get information or an update? That's another challenge entirely. The phone lines are often impossible to get through, and on the rare occasion someone answers, it might even be another patient, which is pretty alarming. Given these points, my honest advice would be to explore other options. Finding the right place for a loved one is such a critical decision, and I genuinely believe there are better centers out there that offer the attentive and professional service.
Catherine Bourassa
Jan 2026
Apple Rehab is not a place where you should let a loved one stay especially someone who is injured and in a vulnerable position. My sister who has many health issues had broken her ankle and tibia and she spent three months here. The nursing staff is only there to administer meds the rest of the care is given by aids. They were constantly missing doses of my sisters medication and blaming it on the pharmacy. The aids would talk about other patients with my sister which was beyond inappropriate. I could write a book about how poorly run this place is but I wont waste my time. Just dont go there. Only plus was the professional PT and OT teams ( I think they may be an outside agency) Also Carolyn at the front desk is friendly and has no control over how this place operates.
Marc Williams
Dec 2025
My husband has been a patient for 2 years at Apple rehab he’s received the worst care any one can imagine. The DNS down to the nursing supervisor are all inadequate of handling any patient cares or concern. I have taken pictures and videos of them on their phone and their own private conversation instead of answering the call bell lights for the residence leading to multiple injuries from multiple residents falling out of bed and dying. Despite our initial hopes, the rehabilitation services have been consistently inadequate. Specific directives for his left arm, which suffered from a contracture, were disregarded, leading to painful pressure wounds. He also endured a severe fall, and subsequently, a medical boot was left on for two months, causing another significant pressure wound. Recent complaints of hand pain were dismissed with superficial "Band-Aid" solutions, resulting in untreated wounds. Furthermore, his recent, unauthorized room change, conducted without consent or notice, caused immense distress, led to the loss of personal belongings, and physically isolated him from the nursing station. These systemic failures have directly resulted in multiple untreated pressure wounds. I possess extensive documentation, including photographic evidence and testimonies from other individuals, detailing this neglect. I am actively pursuing all available legal avenues to address these severe breaches of care and ensure accountability. I strongly caution any family against placing their loved ones in this facility.
Laurie Ann Jones
Aug 2025
My Aunt went here for rehab after brain surgery. The staff was non existent. There were patients answering phones and the staff ignored my Aunts needs after a week she developed the flu which they acknowledged they had an outbreak of and they ignored her requests for help. Within the week she became septic went into cardiac arrest and died two days later at the hospital which advised our family should not have happened. She survived the surgery and they killed her a week later for utter neglect. Do not send your love one there!!!!!
9 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 18, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 18, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2024
Observe each nurse aide's job performance and give regular training.
Severity B of L: potential for minimal harm, patternCorrected Oct 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 14, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 14, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 14, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 14, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 14, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 1, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 1, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 1, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Feb 1, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2022
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2022
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2022
Install properly constructed and protected linen or trash chutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2022
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2022
List the names and contact information of those in the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2021
Perform COVID19 testing on residents and staff.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2021
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2021
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2022
Have an alternate power supply for its alarm system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Apple Rehab Rocky Hill offers Memory Care and Skilled Nursing / Long Term Care.
Apple Rehab Rocky Hill is located at 45 Elm Street in Rocky Hill, Connecticut.
Reviewers overwhelmingly report serious concerns about basic nursing care, communication, and cleanliness at this short-term rehab and skilled nursing facility, even as several praise the physical and occupational therapy teams and a few individual staff members. Multiple reports describe missed or delayed medications, unanswered call bells, and neglect leading to falls, pressure wounds, and in one case a resident's death.
Apple Rehab Rocky Hill had 9 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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