lisa upshaw
Jan 2024
Horrible!!!!!!!
Alternate Solutions Home Care
3535 Fishinger Blvd2.7(7 ratings)· Hilliard average: 4.1
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Quick Facts
- Medicare quality
- Certified, not yet rated
- Medicare certified
- Since 2010
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Alternate Solutions Home Care are sharply divided: some families praise the compassion and professionalism of specific nurses and aides, especially during hospice care, while others describe serious lapses in reliability and patient dignity. With only 7 Google reviews and a 2.7 rating, the sample is small but the negative reports are notably severe.
What reviewers praise
- Praised for professional, caring staff
- Compassionate hospice care described by one family
- Nurse explained care details thoroughly
What reviewers flag
- One report of a missed wound vac visit with short notice
- One report of rough, undignified treatment during a home visit
- One report of a no-show for the first scheduled appointment
AI-generated from reviews and community data.
Alternate Solutions Home Care is a home health agency serving Hilliard, Ohio offering At-Home Care and Home Health. Families rate it 2.7 out of 5 across 7 reviews.
About Alternate Solutions Home Care
Alternate Solutions Home Care is a Medicare-certified home health agency serving clients in Hilliard, Ohio since 2010. It offers skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
Reviewers report mixed experiences with the agency. Some families describe professional and caring staff who provided consistent support during serious illness. Others report significant concerns about reliability and communication, including missed appointments and last-minute cancellations of scheduled visits.
Types of Care at Alternate Solutions Home Care
At-Home CareHome Health
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Help Me ChooseReviews of Alternate Solutions Home Care
2.7overall · 7 ratings combined
2.7★ on Google (7)
Dawn S
Mar 2021
This company is the least ethical and competent home health nursing provider in Ohio. They started to provide wound care to my sister , a wound that could fit more than 2 softballs. They called to confirm they would arrive for their 4th visit the day before but then the clinical director , called 20 minutes before the visit when the wound vac was to be changed and said they were not coming. Told my sister a ridiculous lie about why they were stopping care and told her she was on her own and go have me, a non medical professional , change the wound vac. This all happened after the previous nurse came 2 days prior, treated my sister poorly, without dignity , was very rough, left her in pain and crying as the nurse shoved her phone in my sisters face asking her to sign for the visit and walked out the door., all the while complaining she did not have time to be there. This company is dangerous , without ethics, are reckless with their care, care very little for their patients and have zero integrity. Had it not been for the surgeon’s office , my sister would have ended up in the emergency room in the height of a pandemic. exposed to covid and risking her health even more. They should not be certified to practice !!
Alberta Douglas
Jun 2020
Alternative HC Services are the VERY BEST Organizations I'm working with!!! My husband has Stage 3 Lung, Brain and Spine Cancer's and they've been Wonderful working with a Loving Person but seems to me he's giving up and the STAFF'S CONTINUING to come to work with him is Amazing. I'd like to mention names: Gail the Nurse has explained to me everything I asked her and didn't ask about Alternative HC Services and beyond the Services in detail, Ashley, Danielle, Lindsay, Tom, Betsy, Brian, Lacresha, Heather, Bill, Patsy, Rachel, Teresa, and Brad they've ALL DONE AN OUTSTANDING JOB, I FEEL THE LOVE AND COMPASSION &, CONTINUED CONFIDENCE IN THEIR PERFORMANCE!!! I RECOMMEND THIS ORGANIZATION TO ALL WHOM NEED HELP IN A CRISIS SITUATION. THANKS AGAIN FOR A JOB WELL DONE ❤❤❤🙏🏾🙏🏾🙏🏾💯💯💯
Andrew Glazier
Feb 2019
I have always had a wonderful experience with Alternate Solutions. Each time I have had contact with one of their employees they have been professional and caring. I know that I can count on their team to provide the best care possible to our mutual patients.
Meg Maggart
Nov 2017
Agency did not call or show up for first appointment. I would prefer another provider whom I can trust with health issues!
Medicare Quality of Care
Alternate Solutions Home Care is a Medicare-certified home health agency (certified since 2010). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
Service area
Alternate Solutions Home Care reports serving 1 ZIP code, including Hilliard. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 368293. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Alternate Solutions Home Care offer?
Alternate Solutions Home Care offers At-Home Care and Home Health.
Where is Alternate Solutions Home Care located?
Alternate Solutions Home Care is located at 3535 Fishinger Blvd in Hilliard, Ohio.
What do families say about Alternate Solutions Home Care?
Alternate Solutions Home Care carries a 2.7 out of 5 rating from 7 Google reviews. Reviews for Alternate Solutions Home Care are sharply divided: some families praise the compassion and professionalism of specific nurses and aides, especially during hospice care, while others describe serious lapses in reliability and patient dignity. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Alternate Solutions Home Care?
Yes. Alternate Solutions Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
Do I need a referral to use Alternate Solutions Home Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Alternate Solutions Home Care?
Submit the Request Information form on this page, or contact Alternate Solutions Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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