MyLivingChoice

Alpine Care of Zion

2534 Elim Avenue

3.2(124 ratings)

Alpine Care of Zion, photo 11 / 5

Quick Facts

Total units
244
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
244
Staff language
Spanish-speaking staff available for residents
Regulatory issue
Failed state health inspection twice for pressure wounds
Staffing model
Relies on agency/temp staff to cover shortages
Building condition
Built in 1971, described as aged and worn

What Families Think

Reviews of Alpine Care of Zion (referred to by many reviewers as 'The Grove at the Lake') are sharply mixed, with a 3.2-star average from 124 Google reviews. Many families praise specific staff members, especially the social worker Carmen and the physical therapy team, for helping residents recover from injuries and navigate care transitions. At the same time, a substantial number of reviewers describe serious concerns about understaffing, slow response times, hygiene lapses, and an aging, poorly maintained building.

The Good

  • Social worker Carmen repeatedly praised for going above and beyond
  • Physical therapy team credited with helping residents regain mobility
  • Spanish-speaking staff available to support non-English-speaking families
  • Numerous positive short-term rehab outcomes reported by families
  • Several long-term residents' families report improved physical and mental state

The Bad

  • Multiple reports of long waits for call-light response, up to 2+ hours
  • Several reviewers describe the building as aged, worn, and poorly maintained
  • One report the facility failed a state health inspection twice for pressure wounds
  • Reviewers describe reliance on agency/temp staff due to understaffing
  • Multiple accounts of hygiene neglect, including unclean nails and lack of soap

AI-generated from reviews and community data.

Alpine Care of Zion is a senior living community in Zion, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 124 reviews.

About Alpine Care of Zion

Alpine Care of Zion is a skilled nursing / long term care community in Zion, Illinois. The community is licensed for up to 244 residents.

Families rate Alpine Care of Zion 3.2 out of 5 based on 124 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Alpine Care of Zion

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Alpine Care of Zion

3.2overall · 124 ratings combined

3.2★ on Google (124)

Mandi

May 2026

via Google

First shift people are for the most part, are good, caring and professional people. I feel like they put their best people on first shift. After first shift, it's a free for all, I suspect because of the lack of supervision. CNAs constantly complain about doing their jobs, leave ppl in dirty diapers for an hour at times, generally very lazy about the job, eye rolls when you ask for help, nurses who don't care to manage the CNAs when you complain. My LO had bruises and scratches and I was never satisfied with the excuses I received from staff about how they happened. My best advice if you have a LO here, be VIGILANT(!) be PRESENT as much as you can at different times of the day, and accept that this will be a second job. Advocate often and clearly for them. Talk to the social worker, Carmen is wonderful! The food was usually highly processed reheated food and pts are rushed thru eating. Which brings us to the facility itself. The patient floors are in bad disrepair (one working shower for an entire floor?) dirty overall, broken, garbage furniture and banged up walls, they don't have a good ventilation system, instead they will open windows when it's freezing outside. Floors are cleaned with cotton "string" mops spreading germs from one room to the next. (I've seen dirty diapers thrown on those floors) The place is simply not sanitary. I'm greatful to have my LO checked out and in a sanitary place that all the staff treat the residents with respect and care and if they do not there will be consequences. The Grove/Alpine is a very old facility that has not been maintained, is understaffed and temp staff is used to fill the holes. The management is unconcerned about what truly matters here. Everyone, especially a mostly elderly population that cannot always advocate for themselves deserve kind staff who care, a sanitary environment, prompt and regular services as needed (bathing, bathroom needs), and management that cares enough to make sure these things are happening and staff are held accountable when they are not. Assisted Living/Rehabilitation centers make huge amounts of money from Medicare and Medicaid. Think about that. 0/0 FAIL.

Roberta Jurcenko

Nov 2025

via Google

As a resident, my overall experience at The Grove at The Lake has been good. The environment is welcoming, and I truly appreciate the effort put into making this place feel comfortable and engaging. The activities planned for us are always fun and give us something to look forward to every day, which is a big plus. The food is decent, but I do wish the portions were a little more generous. It’s not a dealbreaker, but sometimes it feels like they could offer just a bit more. One of the best things here is the staff, many of them go above and beyond to make sure we’re cared for and feel valued. Their kindness really makes a difference. That said, like anywhere else, there are a few staff members who don’t seem as motivated to help, which can be frustrating at times. Now, about the rules and regulations: I understand they’re in place for our safety, but they can feel restrictive. For example, the rule that we must be back by sunset due to state regulations makes me feel like I’m five years old and have never been outside in the dark. I get the reasoning behind it, but I wish the state would remember that we are adults and can handle a little more freedom. Another thing is that rules tend to change quite frequently without much notice, which can be confusing. Despite these minor issues, my stay here has been a positive experience overall. The Grove at The Lake is a good place to live, and I appreciate the care and effort that goes into making it a safe and enjoyable environment.

David Rauschenberger

Nov 2025

via Google

I am writing this review as I am a resident of this facility. There are a handful of people who are exceptional an very skilled at what they do, and make you feel respected, treat you with dignity, and do what they say. Stephanie the in charge nurse. What an amazing person she is, always on the go, but takes the time to hear about you...gets to know you and how she can help. Carmen Romero Director of social work, this is one of the best people who they have, when you are in need of help. Where other staff have just told you they where going to handle situation....let me give you some examples. She has gone over, above and beyond...I was having trouble with SSI, getting a government phone number,being able to get groceries from the store down the street ECT. She has helped me with all of my issues with efficiency...I don't know what I would do without her. Careen...yes with a C and Vanessa what would the residents do without you. Caring nurses that treat you with dignity and respect who listen to what your needs are and take care of you. God bless you. Julie stangle administrator and Richelle Peralta they took time instantly when issues arise. Leslie Sayles and her staff. These people fulfill your lives.. movies n popcorn, Bible study and their Holloween party was a blast with treats and darn good musician. Now for the bad and ugly. This facility has staff members. Especially on the 3rd shift it seem that they think they can treat you like an inmate. Make you beg for prescription...or ignore your call lights for up to 2.5 hours. I witnessed my roommate who couldn't get a soiled diaper changed for almost 2 hours with several CNA,s coming into the room and turning off call light, saying they would be right back... I have been screamed at by nurses...Watched CNAs put linen carts in front of them to hide from cameras ECT. These people are bringing our experience here to a in my opinion 3 stars .. with some work... And sensitivity training... And replacement of a few bad apples. This place will be a five-star facility. Thanks to all of you if you were forgotten to be mentioned as the Good apples. May God bless you all.

Laura Somers

Nov 2025

via Google

If you need something here done Carmen Romero Director of Social Services is INCREDIBLE AT GETTING IT DONE!!!! Thank you so much your AWESOME 💫💫<br>Shout out to all staff your all AMAZING 👏 🤩

Nicole Vieni

Nov 2025

via Google

My stay at the Grove has been good so far the social worker director Carmen has been good to me keeps me uplifted goes above and beyond for me and everyone else in this nursing home thank you Carmen you rock!!!

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Government Inspection History

16 inspection visits in the last three years, 73 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 13, 2026Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2026

Mar 27, 2026Health Complaint2 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026

Dec 5, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 8, 2025

Nov 14, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 15, 2025

Sep 22, 2025Health Complaint1 citation
  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2025

Aug 13, 2025Health Standard5 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025

Aug 8, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2025

Dec 17, 2024Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2024

Aug 5, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 6, 2024

Jul 19, 2024Fire Safety StandardHealth Standard27 citations
  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2024

  • Have proper power supply for life support equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2024

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Establish policies and procedures for volunteers.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Establish policies and procedures for sheltering.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 7, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2024

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2024

Jul 15, 2024Health Complaint2 citations
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 20, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 20, 2024

Jan 8, 2024Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2024

Dec 28, 2023Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2024

Sep 27, 2023Fire Safety StandardHealth ComplaintHealth Standard21 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Oct 27, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2023

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFire Safety Evaluation Survey

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Install properly constructed and protected linen or trash chutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 29, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023

  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023

Aug 3, 2023Health Complaint3 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 4, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 4, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 4, 2023

Oct 19, 2022Fire Safety Standard2 citations
  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2022

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 3, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Alpine Care of Zion offer?

Alpine Care of Zion offers Skilled Nursing / Long Term Care.

Where is Alpine Care of Zion located?

Alpine Care of Zion is located at 2534 Elim Avenue in Zion, Illinois.

What do families say about Alpine Care of Zion?

Reviews of Alpine Care of Zion (referred to by many reviewers as 'The Grove at the Lake') are sharply mixed, with a 3.2-star average from 124 Google reviews. Many families praise specific staff members, especially the social worker Carmen and the physical therapy team, for helping residents recover from injuries and navigate care transitions. At the same time, a substantial number of reviewers describe serious concerns about understaffing, slow response times, hygiene lapses, and an aging, poorly maintained building.

How did Alpine Care of Zion do on recent health and safety inspections?

Alpine Care of Zion had 16 government inspection visits in the last three years, with 73 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Alpine Care of Zion?

Submit the Request Information form on this page to connect with Alpine Care of Zion and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Alpine Care of Zion? Claim this listing to update photos, pricing, and details. It's free.

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