Alpine Care of Zion

Mandi

May 2026

via Google ↗

First shift people are for the most part, are good, caring and professional people. I feel like they put their best people on first shift. After first shift, it's a free for all, I suspect because of the lack of supervision. CNAs constantly complain about doing their jobs, leave ppl in dirty diapers for an hour at times, generally very lazy about the job, eye rolls when you ask for help, nurses who don't care to manage the CNAs when you complain. My LO had bruises and scratches and I was never satisfied with the excuses I received from staff about how they happened. My best advice if you have a LO here, be VIGILANT(!) be PRESENT as much as you can at different times of the day, and accept that this will be a second job. Advocate often and clearly for them. Talk to the social worker, Carmen is wonderful! The food was usually highly processed reheated food and pts are rushed thru eating. Which brings us to the facility itself. The patient floors are in bad disrepair (one working shower for an entire floor?) dirty overall, broken, garbage furniture and banged up walls, they don't have a good ventilation system, instead they will open windows when it's freezing outside. Floors are cleaned with cotton "string" mops spreading germs from one room to the next. (I've seen dirty diapers thrown on those floors) The place is simply not sanitary. I'm greatful to have my LO checked out and in a sanitary place that all the staff treat the residents with respect and care and if they do not there will be consequences. The Grove/Alpine is a very old facility that has not been maintained, is understaffed and temp staff is used to fill the holes. The management is unconcerned about what truly matters here. Everyone, especially a mostly elderly population that cannot always advocate for themselves deserve kind staff who care, a sanitary environment, prompt and regular services as needed (bathing, bathroom needs), and management that cares enough to make sure these things are happening and staff are held accountable when they are not. Assisted Living/Rehabilitation centers make huge amounts of money from Medicare and Medicaid. Think about that. 0/0 FAIL.

Roberta Jurcenko

Nov 2025

via Google ↗

As a resident, my overall experience at The Grove at The Lake has been good. The environment is welcoming, and I truly appreciate the effort put into making this place feel comfortable and engaging. The activities planned for us are always fun and give us something to look forward to every day, which is a big plus. The food is decent, but I do wish the portions were a little more generous. It’s not a dealbreaker, but sometimes it feels like they could offer just a bit more. One of the best things here is the staff, many of them go above and beyond to make sure we’re cared for and feel valued. Their kindness really makes a difference. That said, like anywhere else, there are a few staff members who don’t seem as motivated to help, which can be frustrating at times. Now, about the rules and regulations: I understand they’re in place for our safety, but they can feel restrictive. For example, the rule that we must be back by sunset due to state regulations makes me feel like I’m five years old and have never been outside in the dark. I get the reasoning behind it, but I wish the state would remember that we are adults and can handle a little more freedom. Another thing is that rules tend to change quite frequently without much notice, which can be confusing. Despite these minor issues, my stay here has been a positive experience overall. The Grove at The Lake is a good place to live, and I appreciate the care and effort that goes into making it a safe and enjoyable environment.

David Rauschenberger

Nov 2025

via Google ↗

I am writing this review as I am a resident of this facility. There are a handful of people who are exceptional an very skilled at what they do, and make you feel respected, treat you with dignity, and do what they say. Stephanie the in charge nurse. What an amazing person she is, always on the go, but takes the time to hear about you...gets to know you and how she can help. Carmen Romero Director of social work, this is one of the best people who they have, when you are in need of help. Where other staff have just told you they where going to handle situation....let me give you some examples. She has gone over, above and beyond...I was having trouble with SSI, getting a government phone number,being able to get groceries from the store down the street ECT. She has helped me with all of my issues with efficiency...I don't know what I would do without her. Careen...yes with a C and Vanessa what would the residents do without you. Caring nurses that treat you with dignity and respect who listen to what your needs are and take care of you. God bless you. Julie stangle administrator and Richelle Peralta they took time instantly when issues arise. Leslie Sayles and her staff. These people fulfill your lives.. movies n popcorn, Bible study and their Holloween party was a blast with treats and darn good musician. Now for the bad and ugly. This facility has staff members. Especially on the 3rd shift it seem that they think they can treat you like an inmate. Make you beg for prescription...or ignore your call lights for up to 2.5 hours. I witnessed my roommate who couldn't get a soiled diaper changed for almost 2 hours with several CNA,s coming into the room and turning off call light, saying they would be right back... I have been screamed at by nurses...Watched CNAs put linen carts in front of them to hide from cameras ECT. These people are bringing our experience here to a in my opinion 3 stars .. with some work... And sensitivity training... And replacement of a few bad apples. This place will be a five-star facility. Thanks to all of you if you were forgotten to be mentioned as the Good apples. May God bless you all.

Laura Somers

Nov 2025

via Google ↗

If you need something here done Carmen Romero Director of Social Services is INCREDIBLE AT GETTING IT DONE!!!! Thank you so much your AWESOME 💫💫<br>Shout out to all staff your all AMAZING 👏 🤩

Nicole Vieni

Nov 2025

via Google ↗

My stay at the Grove has been good so far the social worker director Carmen has been good to me keeps me uplifted goes above and beyond for me and everyone else in this nursing home thank you Carmen you rock!!!