Ahwatukee Post Acute

Travis Stephens

Jul 2026

via Google ↗

This place is like a prison.<br><br>I’m writing this while in immense pain and seeing red so please bare with me.<br><br>After waiting for a few days for insurance to approve my transfer to Ahwatukee acute, it finally came through. I was relieved I could continue my rehab after breaking my tib, fib and ankle. They were even going to let me use my insulin pump which I was very excited about because I manage my diabetes very well and didn’t want someone messing it up. Let’s just say PTSD from a facility I went to for pt a few years back. I was given my meds at the hospital about 3pm. I have many health issues so I take a lot of meds. Transport picked me up around 5pm and I arrived to Ahwatukee Acute at close to 6. First impression was that this facility was clean and the few staff I had met were very nice. My anxiety had started to calm. After check in, I asked for my pain meds to which I was told the paperwork had not yet been processed so my meds were not currently in possession. I was due for all of my meds and none were available. After spending all week getting meds dialed in, there were no longer any to continue my treatment. My pain finally got so intense that I passed out and woke up in pools of sweat. No one wants to take responsibility for this. I was given 3 different stories as to where my pain meds were, why the hadn’t been filled and on and on. Fast forward to 4am. The supervisor finally came in to speak with me and said she was unaware of the entire situation! Let that sink in. THE SUPERVISOR CLAIMED TO HAVE NO IDEA THAT INHAD BEEN SUFFERING BASICALLY SINCE ARRIVAL. I will say that she was able to grab my same pain meds from another cart. Also mind blowing. No way it was just that easy because I had been asking for all my meds without any luck at all. It was like I was speaking a foreign language. I hit the call light and that wasn’t acknowledged in over 30min. Then they seemed to be fed up with me so no one even came to see why I was hitting the light. I can’t have any weight on my leg for 6 weeks per my surgeon and I have had to get myself on and off the toilet with awkwardly placed grab bars, in and out of a wheelchair on my own with no supervision. Just seems like everyone who is here at night is here to play grab ass. This is no care facility. Imagine if I couldn’t advocate for myself like many of the patients here now. Scary. I am giving this facility a chance to redeem themselves but my expectations are very low. I will be getting my case management team involved and will even be placing a call to my attorney. No one should be ignored and treated like I have at this facility. Will update when I’m discharged or if I leave. To be continued…

kimberly avila

Jul 2026

via Google ↗

I am beyond disappointed with my experience at Ahwatukee Acute. This place is horrible and, in my opinion, more concerned with getting paid than providing quality care and addressing legitimate concerns.<br><br>I have only been to this facility about 4 or 5 times, but the way I was treated during my last visit was unacceptable. When I walked in and asked to speak with whoever was in charge, the way the front desk staff looked at me immediately made me feel like I was not welcome. Then Ashley walked up, and I heard the front desk saying, “It’s so-and-so’s daughter.” After everything that has happened, the way I was treated and made to feel will not be forgotten.<br><br>I went to the facility to file a complaint about Ashley after she called both my dad and me liars. The way I was spoken to was disrespectful and unprofessional. Instead of taking my concerns seriously and sitting down with me to discuss what happened, it felt like the focus was on getting my dad out as quickly as possible.<br><br>Less than 24 hours later, my dad was moved, and no one from the facility even called to notify me. I had to find out after the fact. My dad is blind, missing a leg, and uses a wheelchair. As his family, I should have been informed about such a major change.<br><br>When I asked about phone recordings or documentation of conversations, I was looking for transparency and answers. In healthcare, communication and proper documentation are extremely important.<br><br>Jose made it seem like he genuinely cared and wanted to help, but after everything that happened, I’m left feeling like I was only being told what I needed to hear so I would leave and stop asking questions.<br><br>I will be taking my concerns further through the proper channels, including addressing them with the insurance company. I do not feel comfortable only speaking with the people currently working there, especially after Ashley stated she speaks with someone named Jackie from insurance, and I have no idea who that is or what role they have.<br><br>I work in healthcare, and I know patients deserve dignity, respect, compassion, and proper communication. Families trust facilities like this with their loved ones, and that trust should never be taken lightly.<br><br>I will continue advocating for my dad because he deserves better. No family should feel ignored, dismissed, or left without answers when it comes to the care of someone they love.

S Newkirk

Jul 2026

via Google ↗

Communication with this place is horrible, not clean and hearing the staff talk about patient information is sad. No call backs or documentation done when needed.

Shane Leon

Jun 2026

via Google ↗

KRYSTLE was amazing and the physical therapy department is the best hands down

Service is not excellent but acceptable. Staff are all helpful and courteous. What is not acceptable is when you are told to wait and stay there for the decision of the insurance whether my stay will be be extendeed. I was supposed to be discharged on March 225, 2026. I was already packed and ready to go home. My son was there to pick me up. Then Case Manager Asley Felix came by and ibformed that she submitted an appeal to the insurance to extend my stay. I told her, I am ready to go and I am not waiting. She said just for a few days . I reiterated and made clear that I should not be charged staying there and waiting. I am aware that the approved of my stay ended on March 25, 2026 my waiting and staying there should not be charged to me. She said not to worry she'll take care of it. Ofcourse the appeal was dnied. and I left on the 31st of March. Before I left, I dropped by Ashleys office and reminded her that I am not to be charged. Later, I got a bill for $750. Went back and talked to Ashley asking her, what is this? Told her she made the assurance that there will be no bill. She said. She will take care of it.