MyLivingChoice

AdvisaCare Home Health & Hospice

5401 Portage Rd

2.8(6 ratings)· Portage average: 4.4

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AdvisaCare Home Health & Hospice logo
AdvisaCare Home Health & Hospice, photo 11 / 4

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 1990
Service area
Operates across Michigan, Arizona, and Nevada

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

AdvisaCare Home Health & Hospice in Portage, Michigan offers home health and hospice services, but the small number of available reviews paint a mixed picture. While one reviewer praised the staff, others described troubling experiences with communication and follow-through, including a client who says services were abruptly discontinued after a hospital stay without explanation.

What reviewers praise

  • One reviewer called the staff amazing

What reviewers flag

  • One report of care being dropped after hospitalization without explanation
  • One report of major communication breakdowns during hiring and onboarding
  • Only 6 Google reviews with a 2.8 average rating

AI-generated from reviews and community data.

AdvisaCare Home Health & Hospice is a home health agency serving Portage, Michigan offering Home Health. Families rate it 2.8 out of 5 across 6 reviews.

About AdvisaCare Home Health & Hospice

AdvisaCare Home Health & Hospice is a Medicare-certified home health agency serving clients in Portage, Michigan since 1990. The agency provides skilled nursing, physical therapy, and occupational therapy services at home.

CMS rates the agency 3.0 of 5 stars. Reviewers report mixed experiences. Some describe the company as well-intentioned, though several faced significant issues with communication and service continuity. One reviewer reported being dropped from care abruptly without explanation after hospitalization, while another encountered delays in onboarding paperwork and communication from staff.

Types of Care at AdvisaCare Home Health & Hospice

Home Health

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Reviews of AdvisaCare Home Health & Hospice

2.8overall · 6 ratings combined

2.8★ on Google (6)

Donna Vaccaro

May 2026

via Google ↗ · Report

They seem like a good company but sadly, I haven't gotten the chance to work any hours for them. :( 😓 I applied, had an in person interview. I was hired and the orientation was scheduled. The day before orientation late in the day, I still had not received the onboarding email so I called the office. They said oh it's probably because the person who does that has been out sick. I said oh ok. Orientation is tomorrow. They said, Oh I think that was cancelled. Good thing I called as I had taken the day off to attend. It was then rescheduled and was fine, no problem. :) Attended orientation. Did TB test. Waited for a few weeks of an offer of hours, nothing. Then they called saying they had lost all of my information.😳 I gave it to them again and waited a few more weeks. I called to see about hrs as no one had called. They said oh we have this and this and this available. None of those 3 fit in my schedule. Besides the call I MYSELF MADE asking about hrs available, I NEVER got a call offering me ANY HOURS AT ALL. It's been over 2 months now. I'm sure they have had new clients call offs in two months time but no one has called. The other agencies send emails with all of the hours available or call regardless of what your availability says. I never received any offers. I am an asset to a company.I am reliable, work consistently with a great deal of caregiving experience including many years of Dementia experience. I would have thought I would have received at least one call or email offering hrs once hired, sadly I have not. The other agencies I applied to hired me and began sending offers right away. Some of which I had to rearrange my schedule for because I couldn't wait anymore to work. I'm very disappointed as I really wanted to work for them. :( I recently sent a message to them and never even got a response. :( I still have not gotten any call, email, text, or anything. :( I was recently hired elsewhere and thankfully got hrs quickly. All of the staff gets the same email of offers whether your availability fits the offers or not, then it's first come first serve. :( Advisacare seems like a good company to work for. I really wanted to work with them. Even though I hv never gotten any offers, :( 😭I would definitely work for them if they would just call with offers. 😓

Stephanie L.

Feb 2026

via Google ↗ · Report

They were great... until they weren't. I was blindsided by them dropping me from their care after I was admitted to the hospital. I know it's within their rights to not provide services when they want, but to drop me without giving me a reason and avoiding my phone call shows a lack of integrity on their part. While the nurses didn't directly say anything negative to me, I am certain they were doing so behind my back. Unfortunate that they chose the action that they did, but I appreciate the help I did receive.

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By submitting, you're okay with us and AdvisaCare Home Health & Hospice reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

AdvisaCare Home Health & Hospice is a Medicare-certified home health agency (certified since 1990). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency68%US 79%
  • Rated their overall care 9 or 10 out of 1081%US 85%
  • Care was given in a professional way86%US 89%
  • The team communicated well82%US 86%
  • The team discussed medicines, pain and home safety77%US 82%

212 completed patient surveys, 23% response rate.

Hospital outcomes

  • Discharged to the community90%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)9%US 11%Same as

How patients did

  • Care started within 2 days of referral98%US 94%
  • Patients got better at walking or moving around84%US 83%
  • Patients got better at getting in and out of bed86%US 83%
  • Patients got better at bathing87%US 86%
  • Patients' breathing improved89%US 85%
  • Patients got better at taking medications correctly91%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)1%US 0%
  • Discharge function score met or exceeded expectations70%US 61%

Service area

AdvisaCare Home Health & Hospice reports serving 222 ZIP codes, including Grand Rapids, Kalamazoo, Lansing, Muskegon, Battle Creek, Jackson, Holland, Portage, Wyoming, Ada and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 237219. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does AdvisaCare Home Health & Hospice offer?

AdvisaCare Home Health & Hospice offers Home Health.

Where is AdvisaCare Home Health & Hospice located?

AdvisaCare Home Health & Hospice is located at 5401 Portage Rd in Portage, Michigan.

What do families say about AdvisaCare Home Health & Hospice?

AdvisaCare Home Health & Hospice carries a 2.8 out of 5 rating from 6 Google reviews. AdvisaCare Home Health & Hospice in Portage, Michigan offers home health and hospice services, but the small number of available reviews paint a mixed picture. While one reviewer praised the staff, others described troubling experiences with communication and follow-through, including a client who says services were abruptly discontinued after a hospital stay without explanation. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from AdvisaCare Home Health & Hospice?

Yes. AdvisaCare Home Health & Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use AdvisaCare Home Health & Hospice?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit AdvisaCare Home Health & Hospice?

Submit the Request Information form on this page, or contact AdvisaCare Home Health & Hospice directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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