Cheyenne Taylor
Nov 2025
Very nice people in the office and I got into orientation within the next week and they were excited to get me in
Addus HomeCare
1819 S Neil St Ste A2.3(12 ratings)· Champaign average: 4.3
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1 / 2Quick Facts
- Google rating
- 2.3 out of 5 from 12 reviews
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers describe frequent frustration with Addus HomeCare's office communication and responsiveness, with several one-star reviews citing rudeness, unreturned calls, and difficulty getting help arranged for loved ones. One reviewer had a positive experience with orientation and office staff, but this is an outlier among mostly negative feedback.
What reviewers praise
- One reviewer praised friendly office staff
- Quick orientation scheduling for at least one client
What reviewers flag
- Several reviewers cite rude or dismissive phone staff
- Multiple reports of unreturned calls and emails
- One report of no emergency assistance available
- One account of mismanaged care coordination for a loved one
AI-generated from reviews and community data.
Addus HomeCare is a home care agency serving Champaign, Illinois offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.3 out of 5 across 12 reviews.
About Addus HomeCare
Addus HomeCare is an at-home care agency serving clients in Champaign, Illinois.
Reviewers describe mixed experiences with the agency. Most cite serious concerns about professionalism, organization, and customer service, with complaints about unresponsiveness, poor communication, and lack of empathy when families needed urgent help. One reviewer noted difficulty reaching staff and getting needed emergency support. However, one reviewer had a positive experience, finding the office staff welcoming and the orientation process prompt.
Types of Care at Addus HomeCare
At-Home Care
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Help Me ChooseReviews of Addus HomeCare
2.3overall · 12 ratings combined
2.3★ on Google (12)
annette hall
Jun 2024
They are horrible they do return calls do not have assistance for emergency absent of elderly employees.
N D
Jul 2021
I honestly feel that giving this company one star is giving them too much credit. They are extremely unprofessional and very unorganized. Not only did Megan and Tamyra Tillman both lie about trying to contact me but they were not helpful at all on trying to resolve any issues with me getting managed care for my loved one when we needed them the most. They gravely lack empathy and dropped the ball when it came to helping me get the help for my loved one. Tamyra didn't reply to emails, respond to Voice-mails or return calls. In fact, she placed me on hold for 90 minutes at the end of her workday then completely ignored my emails when I tried to follow up with her. I feel as though they took our personal information for nothing and I would never refer their services to anyone. This has been a horrible experience.
T Lynn
Apr 2021
My experience with Addus is less than 1 star but I can't provide a negative rating. If you have a choice on who to use as a care provider or employer, look elsewhere because they just do not have the competence to provide basic, common sense related customer service to their employees or clients.
Linda: *
Feb 2020
Receptionist was extremely rude and seem to be put out by my asking to speak with healthcare and for their number.She Said a number that I didn’t pick it up the first time Due to the fact she said it rather quickly.I asked her to please repeat it,After a rather long loud sigh she repeated the number.I apologize that she had to repeat it she said is there anything else you want. Followed by another sigh.I informed her I was a nurse, when people call they’re needing assistance and for her to be a little bit kinder. People are going through a tough time. I was asked a second time is there anything else you want in a rather stern voice. I just said please be kinder to people which was followed by a dial tone.. 🙏
Frequently Asked Questions
What types of care does Addus HomeCare offer?
Addus HomeCare offers At-Home Care.
Where is Addus HomeCare located?
Addus HomeCare is located at 1819 S Neil St Ste A in Champaign, Illinois.
What do families say about Addus HomeCare?
Addus HomeCare carries a 2.3 out of 5 rating from 12 Google reviews. Reviewers describe frequent frustration with Addus HomeCare's office communication and responsiveness, with several one-star reviews citing rudeness, unreturned calls, and difficulty getting help arranged for loved ones. One reviewer had a positive experience with orientation and office staff, but this is an outlier among mostly negative feedback. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Addus HomeCare?
Submit the Request Information form on this page, or contact Addus HomeCare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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