Bronwen Millet
Jan 2026
I am writing with a full and deeply grateful heart to thank you for the extraordinary care, compassion, and humanity you have shown my mother since welcoming her into your community. She arrived at your doors after a truly horrendous experience at another facility—one that left our family shaken, guarded, and unsure if we could trust again. From the very first moments at Addington Place, those fears began to soften. The warmth and dignity with which my mother was received made it clear that she was not simply being admitted, but genuinely welcomed. Alexis was nothing short of remarkable. Her efficiency, professionalism, and sense of urgency ensured that my mother’s transition was as smooth as it possibly could have been during an incredibly vulnerable time. She moved with calm purpose, and her competence brought immediate relief to our family. Knowing my mother was in such capable hands mattered more than I can fully express. Executive Director Maurizio Palombi was equally warm and welcoming, setting a tone of care and respect that was evident from the start. Leadership matters, and it is clear that the culture at Addington Place reflects compassionate, thoughtful guidance from the top. Because of my mother’s prior experience, our family came in carrying understandable fear and a deep need for reassurance. What ultimately brought us peace was witnessing—again and again—the gentle way caregivers spoke to my mother, treated her with patience, and showed her kindness in moments both big and small. Kailah telling my mother how beautiful she is is something we will never forget. A true testament to character is how someone treats another when they think no one is watching, and your caregivers exemplify that daily. I also want to recognize Chelsey, who has consistently been helpful, pleasant, and reassuring in her interactions. Her calm presence and willingness to assist never go unnoticed. Kayla and Dawana are truly exceptional—going above and beyond not only for my mother, but clearly for all of the residents. During my most recent visit, it was evident that their care extends far beyond task completion; it is rooted in genuine concern and respect for the people they serve. Robbin deserves special recognition as well. She is warmth personified. When I call, she answers with patience and care, and on the occasions when my call hasn’t been immediately returned, she has personally gone back to the unit to let staff know I am trying to reach my mother. That level of attentiveness is rare, and it has meant the world to our family. What stands out most about Addington Place is this: your staff behaves as if they are caring for their own parents. There is tenderness, dignity, and real humanity woven into everyday interactions. That is not something that can be taught alone—it speaks to the values of the people you hire and the environment you cultivate. Thank you for restoring our faith at a moment when it had been badly shaken. Thank you for treating my mother with dignity, kindness, and love. Our family will never forget the care you have shown her during such a vulnerable chapter of her life. With sincere gratitude, The Family of Edna Millet
