MyLivingChoice

The Willows

1215 Hulton Road

3.6(30 ratings)

The Willows — photo 11 / 4

Quick Facts

Total units
193
Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
193
Therapy approach
Rehab team coordinates directly with residents' physicians
Dementia program reach
Dementia care model replicated at other organizations nationally

What Families Think

Reviews of The Willows are mixed, with several families praising the warmth and attentiveness of staff and aides, while others report serious concerns about nursing responsiveness, wound care follow-through, and persistent odor issues in the building. Experiences seem to vary significantly depending on the specific care episode and staff on duty.

The Good

  • Aides described as exceptional and attentive
  • Staff learn residents' names quickly
  • Activities director tailors engagement for dementia residents
  • Kind, courteous interactions reported by multiple families

The Bad

  • Multiple reports of nurses being slow or unresponsive with medication
  • One report of inconsistent wound care and weight gain concerns
  • Persistent urine odor reported in building and HVAC system
  • One reviewer said food quality was poor

AI-generated from reviews and community data.

About The Willows

Willows of Presbyterian Senior in Oakmont, Pennsylvania is part of Presbyterian SeniorCare Network's campus, which includes Westminster Place (personal care), The Willows (short-term rehab and skilled nursing), and Woodside Place (dementia care). The organization operates under a person-centered care philosophy that encourages self-determination, allowing residents to make decisions about daily routines, meal and medication delivery, and activity participation.

Westminster Place provides personal care assistance with bathing, dressing, medication monitoring, and grooming, along with meals, laundry, and housekeeping services. The community offers daily programs and activities designed to support residents' physical, emotional, social, spiritual, and intellectual needs.

The Willows delivers skilled nursing care in a homelike setting, staffed by registered nurses, licensed practical nurses, certified nursing assistants, and social workers. The rehabilitation therapy team collaborates with residents' physicians to develop personalized care plans focused on enhancing mobility and functional recovery for those requiring short- or long-term care.

Woodside Place specializes in dementia care using a holistic approach addressing the physical, social, and psychological needs of residents living with dementia. In addition to residential living, Woodside Place provides full-day and half-day Adult Day Services. The organization's dementia care model has been replicated nationally and internationally.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.6overall · 30 ratings combined

3.6★ on Google (30)

lillyteal22

Jul 2026

via Google

We were doing short-term care. We have used the Willows three times in the last year and a half. The first time we actually had meetings with on call dr and staff. Putting everyone on the same page. But the truth is, I still had to call almost every day and talk to several different people to get them to follow through on things like pain medicine. My mother-in-law Would request In the middle of the night and the nurse would come in angry (this happened on several occasions) and did not give her her medication. She was allowed to have the medication so there was no reason for her to not give it to her This last visit was the worst-She was on a heart, healthy diet and gained 30 pounds the wounds on her leg legs look like sores. They were not being treated twice a day like they were supposed to be. We asked them repeatedly to wrap her legs every day because she had significant water weight. They would do it for about a day or two, and then that was it She came out of this nursing home in way worse shape. Her arch had fallen on her foot gaining 30 pounds already needing a hip replacement was not the answer. Honestly, the only reason we used this place was because it was close to her family. We could see her more often. Not worth it. Each experience got worse and worse. I would not recommend this place. Oh and the food was not good to boot.

Libby C

Jun 2026

via Google

I love the Willows! Everyone I interacted with provided exceptional service and support. Their mission and goals are superb and really stand out compared to other options.

Char Adams

Dec 2025

via Google

My mom was at The Willows for rehab from a fall. She has late stage dementia and suffered from dilerium during her stay. The nurses were rude, and unprofessional when my mom would refuse her meds. They would leave the room and never return. I had to go to the front desk and ask for a nurse to bring them so I can give them to her. The aides were exceptional! They always had kind words and tricks of the trade to get my mom to respond with little to no fuss. Kudos to Cemone, Andrea, Jayla, Troy, and Peter. Thank you for all your help.🥰

Noah Manion

May 2025

via Google

The staff is pretty good and the facility seems to be kept well. However, the stench of urine that seems to hang in the building and hvac system is awful. I took to applying Vicks to my nose before going to visit because the smell was so strong. Turning on the air made me realize that it must also be in the ventilation system.

Marsha Houston

Dec 2024

via Google

My mother was moved to The Willows four weeks ago from another care center. Our encounter so far has been wonderful. Every staff member you come into contact with,no matter where you are in that facility, is courteous and kind. Mom is very well cared for. The staff knew her name the very first day. When I was in her room putting up her Christmas tree, I could hear staff members engaging with other residents outside of the room in such a kind and positive way. Even though she is late state Alzheimer’s and her abilities are extremely limited, I still received a call from the activities director ask about her prior interests in her life so that they could try to engage her as much as possible. It truly is a blessing that we found our way here!

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Frequently Asked Questions

What types of care does The Willows offer?

The Willows offers Skilled Nursing / Long Term Care.

Where is The Willows located?

The Willows is located at 1215 Hulton Road in Oakmont, Pennsylvania.

What do families say about The Willows?

Reviews of The Willows are mixed, with several families praising the warmth and attentiveness of staff and aides, while others report serious concerns about nursing responsiveness, wound care follow-through, and persistent odor issues in the building. Experiences seem to vary significantly depending on the specific care episode and staff on duty.

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