1 / 5CMS Care Compare
Reviews of Willowbrook Nursing Center are mixed, with praise for friendly staff and cleanliness in some areas contrasting sharply with serious complaints about food quality, hygiene, and neglect from other families. Physical therapy and nursing care are highlighted as strong points by some, while others describe inconsistent attention and poor communication.
AI-generated from reviews and community data.
Willowbrook Nursing Center is a senior living community in Nacogdoches, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 32 reviews.
Willowbrook Nursing Center is a skilled nursing facility in Nacogdoches, Texas, providing care for patients requiring medical support and recovery assistance.
The center employs a team of caregivers who work collaboratively to deliver individualized care tailored to each patient's recovery needs. The facility is equipped with advanced technologies and specialized resources to support patients throughout their care journey.
Residents have access to a long-term care ombudsman who can help resolve complaints confidentially and at no charge. This service is available to support residents' rights and address concerns.
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Help Me Choose3.7overall · 32 ratings combined
3.7★ on Google (32)
Nell Holbrook
Feb 2025
My husband was at this nursing home for 24 hours, I was shocked at how unclean the place is, the floor in his room was sticky the entire time he was there. My husband was not taken care of properly at this facility so I brought him back home. I could not recommend this place to anyone. I am sorry that he endured this place for 24 hours.
Kadijah Powers
Aug 2024
Willowbrook is by far the best in Nacogdoches!
Patricia Gilbert
Aug 2023
I have a family member in Willowbrook for physical therapy after knee replacement surgery. The facility is nice and clean and employees are very nice. My problem with this facility is the quality of the food that is served. Kitchen has been told all she needs to eat is protein no starches, just meat and vegetables. They keep serving her pasta, potatoes, breads, stuff she's not supposed to eat. The meat is hard as a rock and drier than the Sahara desert. One time she got just 2 pieces of bread and some chips, that's not a meal!! Do better people!!
Linda Douglass
Jul 2023
Enjoyed the day with my sister
Charlene Justus
Jun 2023
It was very clean and staff was very helpful and attended patient very professionally
5 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 10, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 5, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 5, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 29, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 29, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 5, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 5, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2024
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2024
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jul 5, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2023
Have policies on smoking.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Willowbrook Nursing Center offers Skilled Nursing / Long Term Care.
Willowbrook Nursing Center is located at 227 Russell Blvd in Nacogdoches, Texas.
Reviews of Willowbrook Nursing Center are mixed, with praise for friendly staff and cleanliness in some areas contrasting sharply with serious complaints about food quality, hygiene, and neglect from other families. Physical therapy and nursing care are highlighted as strong points by some, while others describe inconsistent attention and poor communication.
Willowbrook Nursing Center had 5 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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