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Willowbrook Nursing Center

227 Russell Blvd

3.7(32 ratings)

Willowbrook Nursing Center — photo 11 / 5

Quick Facts

Total units
166
Ombudsman access
Free, confidential long-term care ombudsman available

What Families Think

Reviews of Willowbrook Nursing Center are mixed, with praise for friendly staff and cleanliness in some areas contrasting sharply with serious complaints about food quality, hygiene, and neglect from other families. Physical therapy and nursing care are highlighted as strong points by some, while others describe inconsistent attention and poor communication.

The Good

  • Physical therapy staff praised for kindness and professionalism
  • Nurses described as caring and skilled
  • Salon area kept clean and well-stocked
  • Long-term care ombudsman available for complaints
  • Receptionist and front-line staff described as friendly

The Bad

  • Multiple reports of unclean conditions, including sticky floors
  • One report of resident going weeks without a bath
  • Dietary restrictions reportedly ignored despite specific instructions
  • One report of poor communication and scheduling during care planning

AI-generated from reviews and community data.

About Willowbrook Nursing Center

Willowbrook Nursing Center is a skilled nursing facility in Nacogdoches, Texas, providing care for patients requiring medical support and recovery assistance.

The center employs a team of caregivers who work collaboratively to deliver individualized care tailored to each patient's recovery needs. The facility is equipped with advanced technologies and specialized resources to support patients throughout their care journey.

Residents have access to a long-term care ombudsman who can help resolve complaints confidentially and at no charge. This service is available to support residents' rights and address concerns.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.7overall · 32 ratings combined

3.7★ on Google (32)

Nell Holbrook

Feb 2025

via Google

My husband was at this nursing home for 24 hours, I was shocked at how unclean the place is, the floor in his room was sticky the entire time he was there. My husband was not taken care of properly at this facility so I brought him back home. I could not recommend this place to anyone. I am sorry that he endured this place for 24 hours.

Kadijah Powers

Aug 2024

via Google

Willowbrook is by far the best in Nacogdoches!

Patricia Gilbert

Aug 2023

via Google

I have a family member in Willowbrook for physical therapy after knee replacement surgery. The facility is nice and clean and employees are very nice. My problem with this facility is the quality of the food that is served. Kitchen has been told all she needs to eat is protein no starches, just meat and vegetables. They keep serving her pasta, potatoes, breads, stuff she's not supposed to eat. The meat is hard as a rock and drier than the Sahara desert. One time she got just 2 pieces of bread and some chips, that's not a meal!! Do better people!!

Charlene Justus

Jun 2023

via Google

It was very clean and staff was very helpful and attended patient very professionally

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Frequently Asked Questions

What types of care does Willowbrook Nursing Center offer?

Willowbrook Nursing Center offers Skilled Nursing / Long Term Care.

Where is Willowbrook Nursing Center located?

Willowbrook Nursing Center is located at 227 Russell Blvd in Nacogdoches, Texas.

What do families say about Willowbrook Nursing Center?

Reviews of Willowbrook Nursing Center are mixed, with praise for friendly staff and cleanliness in some areas contrasting sharply with serious complaints about food quality, hygiene, and neglect from other families. Physical therapy and nursing care are highlighted as strong points by some, while others describe inconsistent attention and poor communication.

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