3.5(193 ratings)· Winston-Salem average: 4
1 / 6CMS Care Compare
Willow Valley Center For Nursing And Rehabilitation is a skilled nursing and long-term care community in Winston-Salem, North Carolina, licensed for up to 230 residents. It holds a 3.5 out of 5 Google rating from 190 reviews, but no detailed review text, amenities, or pricing information was provided to assess specific strengths or weaknesses.
AI-generated from reviews and community data.
Willow Valley Center for Nursing and Rehabilitation is a senior living community in Winston-Salem, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.5 out of 5 across 193 reviews.
Willow Valley Center For Nursing And Rehabilitatio is a skilled nursing / long term care community in Winston-Salem, North Carolina. The community is licensed for up to 230 residents.
Families rate Willow Valley Center For Nursing And Rehabilitatio 3.5 out of 5 based on 190 Google reviews.
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Help Me Choose3.5overall · 193 ratings combined
3.5★ on Google (193)
Shamora Batts
Aug 2026
Some of my experience and my family experience hasn't been the best! When it comes to the well being of my brother ouf love one! We would like to see more staffing who whole heartly care for their residents then just to be there for a check ...it shows and some people whom are in these facilities didnt ask to be there and only wana be treated be treated with care and as such..
Vincent Hairfield
Jun 2026
On June 28, 2025, a motorcycle accident changed my life, leaving me a double below-the-knee amputee. During this challenging time, Willow Valley treated me with the utmost kindness and courtesy. I formed great relationships with the staff and most of the patients here. The team truly does their best to accommodate and care for every individual. I am especially grateful to the staff coordinator, main director, and social worker for being so dynamic and supportive. Above all, I want to give all the glory to my Lord Jesus Christ, who lives forevermore! Thank you from the bottom of my heart, Willow Valley.— Theodore Hairfield
Felicia Spikes
Mar 2026
I am writing to formally report and escalate multiple serious issues regarding the care and conditions my mother experienced immediately upon her arrival at your facility on March 16, 2026. What has occurred within her first 24 hours is unacceptable, unsafe, and deeply concerning. My mother arrived around 4:00 PM. By 5:54 PM, she was already calling me in distress, wanting to leave due to the conditions and lack of support. Neglect of Basic Care and Safety My father requested a pull‑up and a bedside commode riser so she could safely use the restroom. While he was there, another resident repeatedly asked my family for help because staff were not responding. When my father addressed this, staff ignored the resident. This alone raised immediate concerns about patient safety and supervision. No Heat in Her Room Overnight My mother’s heat stopped working during the night. Staff did not check on her until approximately 3:00 AM, at which point she informed them she was freezing. She asked for the door to be opened so heat from the hallway could warm the room. She was not moved to a room with working heat, nor was she provided extra blankets. At her age, prolonged exposure to cold temperatures poses a real risk of hypothermia. Leaving her in a cold room all night was negligent and dangerous. Room Not Properly Assigned As of 3:30 PM today, March 17, 2026, the room tag still displayed another person’s name. This is unacceptable and reflects a lack of attention to detail and patient dignity. This also raises concerns about medication safety, as staff could have mistakenly administered another patient’s medication to my mother. Lack of Communication From Staff During the care plan meeting at 11:30 AM today, my father informed the social worker, Tesha, that he was extremely unhappy with the facility’s performance. We were told she would follow up. By 3:00 PM, we still had not heard from Tesha. I had to go to her office myself to confirm whether she had contacted the facility we are transferring my mother to. Additional Failures in Basic Care My mother did not have a water pitcher in her room. I had to request water myself. She did not receive a bath upon arrival, nor was she given one today. She did not receive a TB test upon admission. She pulled the call bell in the bathroom this morning and no one responded. She sat on the toilet for an extended period until housekeeping—not nursing staff—found her and had to get a CNA to assist her. . Her window blind does not work, preventing natural sunlight from warming the room, especially important since the heater was not functioning. The food quality is unacceptable. She could not identify what she was served, and it was overcooked and dry. We had to provide her meals today and will continue doing so. The toilet seat riser requested yesterday was still not installed by 2:30 PM today. I had to request it again at the nurses’ station, and it arrived 20 minutes later. Positive Note The wound care doctor was exceptional—professional, attentive, and compassionate. She deserves recognition for her care. However, the overall conditions and lack of responsiveness at Willow Valley Center are alarming. My mother has not even been in your facility for 24 hours, and the number of failures is staggering. This level of neglect warrants a full investigation by the NC State Board. We are in the process of transferring my mother to another facility immediately. I expect acknowledgment of this complaint and confirmation that these issues will be addressed. Do not put your loved ones here, even if it’s just for rehabilitation. Nurses and rehab do not communicate. My dad requested yesterday that the nurses relay information to PT/OT. This situation is unacceptable and must be taken seriously!
David Cates
Jan 2026
The place might be a little dated, but the care you receive is excellent. The people you deal with most are CNAs or CMAs. They are professional and friendly and did more for me than I would have expected. The nurses are very attentive and will do what they can to make your stay better. The physical and occupational therapists were above reproach. I went in unable to stand and left there able to walk on a cane. After a week or two in, I felt more like they were more my friends than my therapists. I progressed a lot and cannot say enough good about them. The facility seemed to be organized and well run. I’m sure there are some that might be really organized and run by the books, but the Willows was fine by me. All of the staff were friendly and helpful and I’ll take that over strict organization. One little flaw. When I was in, the food was absolutely horrible. I lost quite a bit of weight because I couldn’t eat that dog dookie. The last couple of weeks I was there, they hired a new food service director and she made some changes that helped. I think by now the offerings have improved. If I should have to go into rehab in the future I would want to go back there.
Renee H
Jul 2023
7/25 Second time here provided a better experience. The employees I encountered were more pleasant. The resident I saw said that the case manager actually apologized to her for an incident and commended her for advocating for herself. That speaks volumes to me. Not many employees will apologize and take accountability. I got to see the dining room this visit. It was nice and bright, clean and a great space to sit and chat. First visit: called one day to check to make sure one of the residents was in fact there. The lady answering the phone seemed annoyed and transferred me up to the second floor. When no one answered there, it rerouted me to pissy lady. She begrudgingly took my information and said she’d give it to the resident. Guess what? She never got it. The second time I called (different day) a lady named Amanda answered and was very pleasant and helpful. When I arrived (having been my first time ever there), I was surprised with how nice the lobby looked compared to the outside of the building. I noticed a score of 88 posted in the lobby but failed to get a photo. As nice as the restroom, lobby and all was, once you got to the floor where the patient rooms were, it was a shock how dirty the carpet was and just the overall feel of it. The employees all looked miserable with the exception of one that I encountered in the day room. The resident reported that this place is awful. That two times the kitchen never even brought her food. She said that the evening shift employees usually sit together in the day room while patients are yelling for help. 😢 As I was saying goodbye to the resident, one of the staff members gave me an ugly side eye. They just all seem miserable there! I would not recommend this place at all. They can pretty up the decor all they want but I’m sure the loved ones of those residents would rather it be an ugly building and receive great, compassionate care!!!
8 inspection visits in the last three years, 71 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2026
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2026
Provide and implement an infection prevention and control program.
Severity J of L: immediate jeopardy, isolatedCorrected Sep 24, 2025
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 23, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 23, 2025
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Sep 23, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 17, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 2, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2024
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2024
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2024
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 17, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 17, 2024
Put firmly secured handrails on each side of hallways.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 17, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2024
Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jul 17, 2024
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jul 17, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 7, 2023
Provide enough food/fluids to maintain a resident's health.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 7, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 7, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 6, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 6, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 6, 2023
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Severity B of L: potential for minimal harm, patternCorrected Sep 6, 2023
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Willow Valley Center for Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.
Willow Valley Center for Nursing and Rehabilitation is located at 1900 W 1st Street in Winston-Salem, North Carolina.
Willow Valley Center For Nursing And Rehabilitation is a skilled nursing and long-term care community in Winston-Salem, North Carolina, licensed for up to 230 residents. It holds a 3.5 out of 5 Google rating from 190 reviews, but no detailed review text, amenities, or pricing information was provided to assess specific strengths or weaknesses.
Willow Valley Center for Nursing and Rehabilitation had 8 government inspection visits in the last three years, with 71 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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