Tracy Cook
Apr 2026
This place should be condemned. There’s no employees and nothing but needy patience very very sad management. I would not board my dog here.
1 / 5Quick Facts
- Total units
- 80
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 80
- Inspections
- View history (52 citations)
- Ownership
- Part of the Stellar Living Network
- Private Pay Cost
- One reviewer cited $8,200 per month
- Room Changes
- Some rooms converting from single to double occupancy
CMS Care Compare
What Families Think
Reviews of Willow Tree Care Center are sharply divided: some families describe attentive staff and helpful social work support, while others report serious concerns about cleanliness, staffing shortages, and unresponsive administration. The mix of a strong 5-star account alongside multiple 1-star complaints suggests inconsistent experiences depending on timing and staff turnover.
The Good
- Staff described as amazing by one family
- Social worker praised for securing extra services
- Facility reported clean and well-organized on visits
- Individualized rehab goals set with families
- Private rooms residents can personalize
The Bad
- Multiple reviewers report poor cleanliness and maintenance
- Several complaints about unresponsive or absent administration
- One report of high staff turnover due to low pay
- One report that physical therapy was largely unavailable
- Rooms reportedly shifting from single to double occupancy
AI-generated from reviews and community data.
Willow Tree Care Center is a senior living community in Delta, Colorado offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 36 reviews.
About Willow Tree Care Center
Willow Tree Care Center is a skilled nursing and rehabilitation community in Delta, Colorado, part of the Stellar Living Network. The facility offers 24-hour care for chronic health conditions, short-term rehabilitation services, and longer-term care in a warm, welcoming environment designed for healing and comfort.
The community provides specialized care including occupational, speech, and physical therapies to support recovery and independence. Rehabilitation services are customized from day one, with the care team collaborating with residents and their families to set goals and develop individualized care plans. All meals are approved by a certified dietitian and can be prepared heart-healthy upon request, with dining available in private quarters or a community dining room.
Willow Tree offers a range of support services and amenities designed to enhance quality of life. Residents have access to numerous on- and off-site activities each week, private transportation for medical appointments, community vehicles for group activities and outings around the area, and parking available as needed. Visits with family and friends are welcome, and residents can come and go from the secure community as needed.
The facility features private rooms that can be decorated to residents' preferences, providing privacy and personalization. The community emphasizes expert clinical care delivered by a team known for both exceptional skills and heart-led service, with 24-hour support tailored to individual needs and goals set by physicians and care teams.
Types of Care at Willow Tree Care Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Transportation Services
Activities
- Day Trips and Outings
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Willow Tree Care Center
4.1overall · 36 ratings combined
4.1★ on Google (36)
Sţëvë Bëţţčhëř
Apr 2026
The Director of the facility is a joke, and the positions they have available for employment, wont be filled until a NEW Facility Director is gotten. 0☆'s! Horribly maintained & kept.
JS
Jun 2025
This place deserves zero stars. The other posters must be staff or related to the staff because this place is horrible. It’s filthy, starting with the front door glass early in the morning. The “public” rest rooms are gross and they sometimes let the residents use them. One day I asked an employee to help my friend. She asked, “What kind of help?” The turnover of help here is huge because they don’t pay well. Private pay is $8200/month. Physical therapy is non-existent and the food sucks. I’d never allow anyone I know to stay here.
Celeste Waske
Mar 2025
Some of the care givers are wonderful. Some don’t want to be interrupted. The administration is terrible! No one is ever there or available. No one returns phone calls. Concerns regarding care are usually addressed, but admin concerns are ignored. Rooms are changing from single to double occupancy which is going to be a challenge with our mother having dementia.
Christy Conover
Mar 2022
My dad has been a resident of Willow Tree for a few years. The staff is amazing and make sure that I am aware of everything going on with him. Amber, the social worker, is absolutely amazing! She has helped my dad with getting services that he would not have been able to get on his own. The times that I have been in to visit, the facility is clean and well organized. They truly care about my dad and I am glad that he is here!
Government Inspection History
5 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 26, 2026Fire Safety StandardHealth ComplaintHealth Standard14 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected Mar 19, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Mar 19, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 19, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Jul 23, 2025Health Complaint3 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 1, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2025
Apr 16, 2025Health Complaint1 citation
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025
Jan 25, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2024
Oct 5, 2022Fire Safety StandardHealth Standard23 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity H of L: actual harm, patternCorrected Nov 9, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity G of L: actual harm, isolatedCorrected Nov 9, 2022
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Nov 9, 2022
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 9, 2022
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 9, 2022
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 9, 2022
The resident has the right to receive notices in a format and a language he or she understands.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Willow Tree Care Center offer?
Willow Tree Care Center offers Skilled Nursing / Long Term Care.
Where is Willow Tree Care Center located?
Willow Tree Care Center is located at 2050 S Main St in Delta, Colorado.
What do families say about Willow Tree Care Center?
Reviews of Willow Tree Care Center are sharply divided: some families describe attentive staff and helpful social work support, while others report serious concerns about cleanliness, staffing shortages, and unresponsive administration. The mix of a strong 5-star account alongside multiple 1-star complaints suggests inconsistent experiences depending on timing and staff turnover.
How did Willow Tree Care Center do on recent health and safety inspections?
Willow Tree Care Center had 5 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Willow Tree Care Center?
Submit the Request Information form on this page to connect with Willow Tree Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Willow Tree Care Center? Claim this listing to update photos, pricing, and details. It's free.
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