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Reviews for Willow Ridge Healthcare are sharply divided: some families describe attentive staff and meaningful activities, while others report serious lapses in basic care, communication, and safety. The facility's low overall rating and repeated complaints about response times and lost belongings suggest inconsistent experiences depending on timing and staff turnover.
AI-generated from reviews and community data.
Willow Ridge Healthcare is a senior living community in Amery, Wisconsin offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 15 reviews.
Willow Ridge Healthcare is a nursing home in Amery, Wisconsin, offering rehabilitation, short-term skilled nursing care, and long-term care services. The facility is designed to help individuals achieve their highest level of independence regardless of their care needs, whether following hospitalization or for extended skilled nursing support.
The community emphasizes individualized health care delivered through its skilled nursing and rehabilitation staff, supported by volunteers, family, and friends. Willow Ridge aims to provide a home-like environment and personal touches during what it recognizes as a challenging time for residents and families navigating later stages of life.
Willow Ridge partners with Riverbend, a neighboring assisted living facility that offers supportive services in an apartment setting. This partnership allows the organization to serve residents across the continuum of care as individuals transition through different levels of independence in their later years.
The facility has received the American Healthcare Association Bronze National Quality Award, reflecting its commitment to quality care standards in the health care system.
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Help Me Choose3.1overall · 15 ratings combined
3.1★ on Google (15)
Megan S
Apr 2025
I wouldn’t bring my dog there! Terrible! My aunt is currently there and I’m trying to move her out. Huge lack of communication and lies from staff. ALL the clothes and the blanket I brought my Aunt has disappeared saw other residents wearing her clothes. They supposedly put my aunts name on all her clothes
Jean Rude
Jan 2025
On behalf of my self and my family. They gave the best care to our mother. And we appreciate them whole heartly. The rude family
Monica Ehman
Oct 2022
My “uncle” has been living here since this summer. My family and I were very concerned with his placement there due to the poor reviews. However, we were told it was under new management. Either way, we needn’t have worried. He LOVES it there! The staff is wonderful and they truly care for each of their patients. They meet them at their level and work within their abilities. Christina, the Activities Director, is just a ray of sunshine and provides a variety of activities whether bingo, dice games, art projects, etc. Very surprising to learn she works every other weekend too.
Geri Boyd
Feb 2022
Horrible place. Left in RM 5 hours in pain, no one would respond. Happened twice. Had to call state Ombudsman to get out immediately. I literally broke the blinds and table to get someone in my room. I requested the police be called . For actual help. If I could score minus 5 or more, I would.
Deborah Wilson
Oct 2020
This is a poor place. Not enough care for residents. No attention to oral care. Terrible pari care and pain management. No rom treatment. Every time I leave for doctors appointment I'm stuck back in isolation for two weeks. Unable to take a shower even though I have my own bathroom equipped with everything I need. It's inhumane. There is no air conditioning. They run out of patient supplies. I have provided my own several times. Not a good place to be stuck. Hope this helps others. . .
6 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Meet requirements for the installation and maintenance of electrical systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2025
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadNo revisit needed
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 20, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 30, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 19, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 19, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 14, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 14, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected May 24, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Willow Ridge Healthcare offers Assisted Living and Skilled Nursing / Long Term Care.
Willow Ridge Healthcare is located at 400 Deronda St in Amery, Wisconsin.
Reviews for Willow Ridge Healthcare are sharply divided: some families describe attentive staff and meaningful activities, while others report serious lapses in basic care, communication, and safety. The facility's low overall rating and repeated complaints about response times and lost belongings suggest inconsistent experiences depending on timing and staff turnover.
Willow Ridge Healthcare had 6 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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