Joel Moyer
May 2026
So impressed with the new renovations and leadership team. What a great transformation
1 / 2Quick Facts
- Building layout
- Three separate 16-resident ranch-style buildings
- Safety equipment
- Alarm pendants and call alarms in common areas
What Families Think
Reviews of Willow Glen are sharply divided: some families describe a clean, caring environment after recent renovations and leadership changes, while others report serious neglect, unsafe living conditions, and difficulty getting concerns addressed. With only four Google reviews, the picture is inconsistent and worth verifying with a personal visit.
The Good
- Recent renovations and new leadership praised
- Staff described as sweet and respectful
- Small, home-like buildings of 16 residents each
- Family reports facility kept clean and organized
The Bad
- One report of mold, bugs, and unsafe living conditions
- One serious allegation of resident neglect and inadequate care
- Reviewer described difficulty accessing loved one after complaints
- Very few reviews (4) show inconsistent experiences
AI-generated from reviews and community data.
About Willow Glen Assisted Living
Willow Glen is an assisted living community in Madison, Wisconsin, featuring 48 private rooms distributed across three ranch-style buildings, each housing 16 residents in a home-like environment. The community provides personalized support with low caregiver-to-resident ratios and 24-hour on-site staff to ensure safety and security.
Residents receive assistance with daily living activities including housekeeping, laundry, full-service meals, and maintenance. The community emphasizes dignity, respect, and compassionate care, with staff committed to creating meaningful, positive experiences for all residents. Safety features include alarm pendants and call alarms throughout common areas.
Willow Glen offers a variety of daily activities designed to engage the mind and foster connections, including movies, card games, puzzles, manicures, and shared meals with family and friends in private dining spaces. The community provides secure outdoor spaces where residents can enjoy nature, watch wildlife, and experience fresh air.
The community is organized around three separate buildings, each creating a close-knit, family-like setting where residents are known by name. Staff encourage residents to stay active and connected through daily routines and meaningful interactions, supporting those whose care needs may change while allowing them to remain in familiar surroundings without disruption.
Types of Care
Assisted Living
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Help Me ChooseReviews
3overall · 4 ratings combined
3★ on Google (4)
Leticia Dennis
Mar 2026
I have been going to see my dad, since 2018, and have called the state on them several times for negligence and not taking care of their residents, and being a CNA, doing that kind , it's disgusting to go and have to see your loved one's not being properly cared for? And, now because I have made another complaint, They are trying to keep me from seeing my father?? Which is totally wrong, being they are not a good place to put anyone, if you want them to be properly taken care of, and not die, suddenly, or when you do complain, They try and keep you from seeing your loved one! Isn't that right, APS of Dane county, and the guardiansip, program, be careful because they will do what they want and take your parent(s) away and try isolate you to take over their lives and fianciances, while you are complaining about the care your love one should be getting for his money, and sale the home they were living and striving and getting better care, then here!! They think they can change their name and put in a new management, and think the quality of care is going to get better, not if you have the same people working for you, who don't take their jobs, seriously.. I wouldn't even give one star, but they don't have that option!! Very bad...
Sarah Hinkley
Nov 2025
We are so grateful to have our mom in the care of the team at Willow Glen. They put in the effort day in and day out to keep the facilities clean, organized and comfortable. Staff are sweet and respectful with our mom. She feels safe and comfortable with them. It’s never an easy decision to put your parent in a nursing home, but it helps put our mind at ease knowing she is in good hands.
Coop F.Morales
Nov 2025
These are the cottages under a different name they are still neglecting their residents. There's mold on walls, bugs everywhere and unsafe living conditions
Frequently Asked Questions
What types of care does Willow Glen Assisted Living offer?
Willow Glen Assisted Living offers Assisted Living.
Where is Willow Glen Assisted Living located?
Willow Glen Assisted Living is located at 5555 Burke Rd in Madison, Wisconsin.
What do families say about Willow Glen Assisted Living?
Reviews of Willow Glen are sharply divided: some families describe a clean, caring environment after recent renovations and leadership changes, while others report serious neglect, unsafe living conditions, and difficulty getting concerns addressed. With only four Google reviews, the picture is inconsistent and worth verifying with a personal visit.
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