MyLivingChoice

Willow Care Nursing Home

2646 State Route 76

3.9(36 ratings)

Willow Care Nursing Home, photo 11 / 5

Quick Facts

Total units
105
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
105

What Families Think

Reviews of Willow Care Nursing Home are decidedly mixed. Some families praise a well-kept facility and staff who showed compassion during difficult times, while several others describe serious concerns about understaffing, dirty conditions, and neglect.

The Good

  • Well-groomed outside grounds
  • Staff treated family with love and respect
  • Residents appeared content during a visit
  • Hosted resident events like a car show and cookout

The Bad

  • Multiple reviewers report chronic understaffing
  • One report described severe neglect, including an untreated infected wound
  • Reports of dirty bedding and floors
  • One reviewer said medications were given over an hour late
  • One reviewer called the administrator rude and incompetent

AI-generated from reviews and community data.

Willow Care Nursing Home is a senior living community in Willow Springs, Missouri offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.9 out of 5 across 36 reviews.

About Willow Care Nursing Home

Willow Care Nursing Home is a skilled nursing / long term care community in Willow Springs, Missouri. The community is licensed for up to 105 residents.

Families rate Willow Care Nursing Home 3.9 out of 5 based on 36 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Willow Care Nursing Home

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Willow Care Nursing Home

3.9overall · 36 ratings combined

3.9★ on Google (36)

Theresa Sullivan

Jun 2026

via Google

Thank you all at Willow Care and the antique car owners for giving the father's a special car show and cookout!!! Your all so appreciated!!! Since that was written, dad then mom passed away. Through it all, they were treated with love and respect and so were my brother, neice and I. Thank you all with all my heart.

Double B

May 2026

via Google

3/2026 5* Just visiting in here. Nice facility and the residents I met seem to enjoy it.

Vetrice Earith

Dec 2023

via Google

I love the folks at willow care! Appreciate how they love and care for my mom and all they do for the residence and their families... The food always been good and good servings...no complaints here!

Mark Henley

Dec 2023

via Google

They are not what they once we're and their short-handed. The best Administrative lady Shirley Alt left and the place has taken a dive it's not what it once was plus the worker's in the trench's dont get paid nothing for what they do so they will stay short handed.

Mandy Clarke

Oct 2023

via Google

This place is horrible. The administrator is incompetent and extremely rude. They are always understaffed. My father was treated horribly and neglected and ended up having to be hospitalized. Another resident there was neglected to the point that bandages on his were not changed and maggots were growing out of his wound. If you love your parents, do not take them to Willow Care.

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Government Inspection History

3 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 8, 2026Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 30, 2026

  • Have restrictions on the use of portable space heaters.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2026

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2026

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2026

Sep 26, 2024Fire Safety StandardHealth Standard12 citations
  • Have restrictions on the use of highly flammable decorations.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2024

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

Feb 10, 2023Fire Safety StandardHealth Standard11 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2023

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2023

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2023

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Willow Care Nursing Home offer?

Willow Care Nursing Home offers Skilled Nursing / Long Term Care.

Where is Willow Care Nursing Home located?

Willow Care Nursing Home is located at 2646 State Route 76 in Willow Springs, Missouri.

What do families say about Willow Care Nursing Home?

Reviews of Willow Care Nursing Home are decidedly mixed. Some families praise a well-kept facility and staff who showed compassion during difficult times, while several others describe serious concerns about understaffing, dirty conditions, and neglect.

How did Willow Care Nursing Home do on recent health and safety inspections?

Willow Care Nursing Home had 3 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Willow Care Nursing Home?

Submit the Request Information form on this page to connect with Willow Care Nursing Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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