M E
Sep 2026
Nadia at the front is always a pleasure when visiting the facility. Warm and welcoming making my day so much brighter!<br><br>Holisticare Hospice loves her!
1 / 6Quick Facts
- Total units
- 140
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 140
- Inspections
- View history (25 citations)
- Cardiac certification
- AHA certified for heart failure care
- Therapy schedule
- Rehab treatment plans delivered seven days a week
- Discharge support
- Post-discharge follow-up and home safety evaluations
- Care scope
- Includes memory care, palliative, and hospice services
CMS Care Compare
What Families Think
Willow Brook Rehabilitation and Healthcare Center in Kutztown, Pennsylvania is a skilled nursing and rehabilitation facility with a 4.7 Google rating from 306 reviewers, though no individual review text was provided to draw specific quotes from. The facility describes itself as offering specialized cardiac rehab, memory care, and hospice services alongside standard skilled nursing care.
The Good
- American Heart Association certified for heart failure care
- Rehabilitation therapy offered seven days a week
- Staff described as long-tenured and community-focused
- Guest services available seven days a week for admissions questions
- High overall Google rating from a large number of reviewers
The Bad
- No published pricing information available
- No individual reviewer feedback provided to verify care quality claims
AI-generated from reviews and community data.
Willow Brook Rehabilitation And Healthcare Center is a senior living community in Kutztown, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.7 out of 5 across 325 reviews.
About Willow Brook Rehabilitation And Healthcare Center
Willow Brook Rehabilitation and Healthcare Center is a rehabilitation and long-term care facility located in Kutztown, Pennsylvania. The center offers post-acute rehabilitation, long-term care, memory care, palliative and hospice care services in a home-like setting with private, comfortable rooms and premium amenities.
The facility provides specialized cardiac and pulmonary care programs and is American Heart Association Certified for Heart Failure care. Rehabilitation services include physical therapy, occupational therapy, and personalized treatment plans delivered seven days per week, designed to support residents' recovery and return to independence. The center emphasizes a seamless transition from hospital to home with post-discharge follow-up and home safety evaluations.
Willow Brook features a structured activity program called SPARK, which provides cognitive stimulation and recreational engagement for residents, particularly those in memory care. The facility maintains on-site dining, laundry services, and housekeeping. Guest services representatives are available seven days a week to support admissions and answer questions.
The center's approach centers on personalized, community-focused care with staff who remain with the facility for extended periods. The admissions process includes listening to residents' individual stories and concerns to develop care plans that reflect their values and goals. Staff provide around-the-clock support while emphasizing resident dignity and independence throughout their stay.
Types of Care at Willow Brook Rehabilitation And Healthcare Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Willow Brook Rehabilitation And Healthcare Center
4.7overall · 325 ratings combined
4.7★ on Google (325)
Phillip Craft
Sep 2026
Great Service!
Tracy
Sep 2026
Summer in admissions was super helpful
Dave Jonathan
Aug 2026
My mother-in-law recently became a resident there. My wife and I cannot say enough about the helpful, kind, compassionate, and professional staff! They consistently go out of their way to accommodate any special needs that she has and to make her feel as comfortable as possible.
Julia C
Aug 2026
Tracy in the business office is so helpful! Everyone here is so nice!
Government Inspection History
5 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 27, 2026Health Standard4 citations
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity J of L: immediate jeopardy, isolatedCorrected May 6, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2026
Feb 7, 2025Fire Safety StandardHealth Standard3 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2025
Meet other general requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2025
Mar 15, 2024Fire Safety StandardHealth Standard7 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2024
Install properly constructed and protected linen or trash chutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 16, 2024
Jan 23, 2024Fire Safety Complaint2 citations
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 29, 2024
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 29, 2024
Mar 16, 2023Fire Safety Standard9 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2023
Install a two-hour-resistant firewall separation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2023
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2023
Install properly constructed and protected linen or trash chutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2023
Meet other general requirements.
Severity C of L: potential for minimal harm, widespreadCorrected May 11, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected May 11, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity C of L: potential for minimal harm, widespreadCorrected May 11, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected May 11, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Willow Brook Rehabilitation And Healthcare Center offer?
Willow Brook Rehabilitation And Healthcare Center offers Skilled Nursing / Long Term Care.
Where is Willow Brook Rehabilitation And Healthcare Center located?
Willow Brook Rehabilitation And Healthcare Center is located at 120 Trexler Avenue in Kutztown, Pennsylvania.
What do families say about Willow Brook Rehabilitation And Healthcare Center?
Willow Brook Rehabilitation and Healthcare Center in Kutztown, Pennsylvania is a skilled nursing and rehabilitation facility with a 4.7 Google rating from 306 reviewers, though no individual review text was provided to draw specific quotes from. The facility describes itself as offering specialized cardiac rehab, memory care, and hospice services alongside standard skilled nursing care.
How did Willow Brook Rehabilitation And Healthcare Center do on recent health and safety inspections?
Willow Brook Rehabilitation And Healthcare Center had 5 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Willow Brook Rehabilitation And Healthcare Center?
Submit the Request Information form on this page to connect with Willow Brook Rehabilitation And Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Willow Brook Rehabilitation And Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.
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