T C
Jun 2026
Management has poor communication. None of management is there in the evenings or weekends. Too many staff are related especially with upper management. How is it not a conflict of interest? Regardless, wouldn’t recommend.
1 / 6Quick Facts
- Year opened
- 1985
- Care Limitation
- No skilled nursing or Hoyer lift care available
- Ownership
- Locally based owners with personal resident relationships
- Therapy Services
- On-site physical therapy through Fox Rehabilitation
- Staffing Schedule
- 24/7 care staff includes nurses on weekends
What Families Think
Families describe Heather Glen as a warm, attractive community where memory care and personal care staff are deeply compassionate, especially during end-of-life and dementia care. However, a recurring theme in multiple reviews is concern about staffing levels—particularly overnight and on weekends—along with inconsistent communication from management and high staff turnover. Overall satisfaction is high for day-to-day care and activities, but some families caution that the facility cannot handle residents with more advanced physical care needs.
The Good
- Staff described as compassionate and attentive by many families
- Clean, well-maintained, visually appealing facility
- Active daily programming: crafts, bowling, cards, birthday celebrations
- Dedicated memory care unit with engaged specialized staff
- On-site physical therapy through Fox Rehabilitation
- Personalized support during move-in, including remote transitions
The Bad
- Multiple reports of staffing below state-required minimums, especially overnight/weekends
- Several reviewers cite poor or inconsistent communication from management
- One report of high turnover among staff and executives
- Facility cannot provide skilled nursing care for residents with advanced physical needs
- One serious report of only 5 staff for 82 residents during a fire incident
AI-generated from reviews and community data.
About Heather Glen Senior Living
Heather Glen Senior Living
Personal Care
Heather Glen offers a tranquil setting where seniors can maintain their independence with access to professional staff 24/7. Both residents and families find comfort in knowing that our experienced staff provides personalized services and nursing care.
Heather Glen provides the hospitality services of an all-inclusive retirement community with the added assistance of nursing care. This mix allows for a worry-free lifestyle with ample opportunity to socialize with family and friends and to pursue one’s personal interests. Our individualized support program maximizes each senior’s independence while offering a daily helping hand.
Our compassionate caregivers provide:
• Assistance with dressing
• Bathing and hygiene
• Medication management
• Wellness assessments
• Transportation to medical appointments
• Nightly room checks and more
Community Amenities
• Fully monitored State-of-the-Art emergency call, fire alarm and safety systems
• Weekly housekeeping, linen and towel service
• No charge personal laundry facilities
• Three delicious fresh well balanced meals prepared
• Beauty Salon, Spa Tub, Fitness and Activity areas, Lounges with TV and some with Fireplaces
• Blue Barn Tavern available for private gatherings
• Beverages and snacks available 24/7
• Choice of Suite style
• Couples welcomed
• Individually controlled heating and cooling
• Ample parking for residents and guests
• Natural skylight in activity and common areas
• Wellness programs focused on the Six components of Health
• On site Therapy
• Visiting physician, psychiatry, psychology, podiatry, laboratory, x-ray, pharmacy, dental, and optometry services.
Service & Amenities
Services:
• 24/7 Care Staff including nurses on the weekends
• Weekly housekeeping, linen and towel service
• Separate laundry service
• Personal laundry facilities (no charge)
• Specialized meals as required
• Dining: Three delicious well-balanced meals each day
• Snacks and Beverages 24/7
• 2 Beauty Salons (Personal Care & Memory Care)
• On-site Physical Therapy
• On-site physician, psychiatry, psychology and other services
• Individualized personal care including medications
• Offsite transportation to medical professionals and doctor visits
• Memory Care services are all inclusive
Amenities:
• Secured Entrances
• Fully monitored State-of-the-Art emergency call, fire alarm, and safety systems and HVAC backup systems
• Spa Tub, Fitness and Activity areas, Lounges with TVs
• All Inclusive Utilities to include wifi/internet and cable TV
• Cozy Reading areas with Fireplaces
• Refrigerator (included in Personal Care)
• Blue Barn Tavern (available for private gatherings)
• Bird Aviary (Memory Care)
• Walking Trail
• Beverages and snacks available 24/7
• Secure garden area
• Choice of Suite style
• Putting Green
• Individually controlled heating and cooling
• Ample parking for residents and guests
Our Mission
Heather Glen’s mission is to offer premiere personal care and memory care services within the greater Lehigh Valley area.
Our first commitment is to ensure your loved one gets the best care and assistance available. Not only do we have very high standards for hiring our caregivers, we employ more credentialed caregivers than others serving our industry and we staff at much higher levels than required by state regulations.
We create an attractive homelike living environment with a focus on comfort and compassion. Additionally, we provide an upscale dining and living experience to our residents, their families and friends.
Our owners reside in the Lehigh Valley and have a personal connection to our residents. They know many of our residents personally.
We also support our local economy by hiring locally and using local companies and service providers. We believe our reputation in the Lehigh Valley enables us to attract the best team to care for your loved ones.
We believe in honest pricing with no hidden charges. All of our services and amenities include everything your loved one needs in a Senior Living and Memory Care facility.
Types of Care
Assisted LivingAt-Home CareHome Health and HospiceMemory Care
Amenities
Room Amenities
- Private Rooms
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
Community Amenities
- 24-Hour Staff
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Medical Staff
- Outdoor Patio
- Salon / Barber
- Security
- Transportation Services
- Walking Paths
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews
4.3overall · 45 ratings combined
4.3★ on Google (45)
denise roesch
Feb 2026
My dad is a resident, one of their family. The staff is very compassionate, empathetic to the resident and that of their family members as well. Dad is more than a number, his physical and emotional well being is monitored daily. Knowing dad is safe and in good hands helps ease our family' mind.
Robert Ceballos
Feb 2026
THIS PLACE IS HORRIBLE! Management is very unprofessional, they are always understaffed, state law says there needs to be a minimum of 3 pca’s per floor and there are never 3, they do nothing about the combative/aggressive residents in memory care who injure the staff/other residents, the nurses there never have time to communicate with the family of said residents, this place is not a place for you or your family to go to. The fact that they go against state law should tell you everything you need to know about this place. They cannot provide proper care for your families.
Michele Brands
Mar 2025
Heather Glen is an absolutely beautiful assisted living. The atmosphere and finishes are high quality and the excellence is matched by the staff and clinical support team. Mom lived there for three and a half years before a very quick decline. Through mom’s final days, the staff cared for her, and our family, with great compassion. Their kindness and support far surpassed what we could have hoped or imagined. We are so thankful to the team and now look back on the many fond memories we have of mom’s time living there, and the many friendships we all made. We enjoyed sharing in many of the activities and celebrating mom’s birthday and holidays in the Blue Barn. A huge thank you to the team for going above and beyond for your residents and their families!
reese laudens
Oct 2024
Thank you Heather Glen Senior Living!<br><br>update 10/29/2024. It’s been almost 2 years since my original post and our moving Dad to Heather Glen, more than ever I feel we made the right decision ❣️. The staff are amazing, my Dad is happy and WELL supported, respected and taken care of, they provide help not just for my father but support the family. Heather Glen gives peace of mind. They are the total package. (They even have Fox Rehabilitation therapy right in the facility and the therapist are caring, professional and just amazing!) Every department works together, and they become an extended family. There is nothing better than piece of mind knowing my Dad is well cared for. I would give a million stars! I thank God every day that we made the move to Heather Glen.<br><br>We moved my Dad from another facility,<br>Dad says it’s like living at the Plaza Hotel! He now gets delicious HOT food, he ACTUALLY Gets nursing care and the security of someone at the desk at all times. All of the staff have been kind and compassionate. Well run programing, and a BEAUTIFUL facility that feels homey. Can’t thank you enough ❣️
Frequently Asked Questions
What types of care does Heather Glen Senior Living offer?
Heather Glen Senior Living offers Assisted Living, At-Home Care and Memory Care.
Where is Heather Glen Senior Living located?
Heather Glen Senior Living is located at 415 Blue Barn Rd in Allentown, PA, Pennsylvania.
What do families say about Heather Glen Senior Living?
Families describe Heather Glen as a warm, attractive community where memory care and personal care staff are deeply compassionate, especially during end-of-life and dementia care. However, a recurring theme in multiple reviews is concern about staffing levels—particularly overnight and on weekends—along with inconsistent communication from management and high staff turnover. Overall satisfaction is high for day-to-day care and activities, but some families caution that the facility cannot handle residents with more advanced physical care needs.
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