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Willow Bay Senior Resort

4001 West Hillsboro Blvd.

3.7(13 ratings)· Deerfield Beach average: 4.4

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Willow Bay Senior Resort, photo 11 / 6

Quick Facts

Total units
130
Licensed capacity
130 residents

Florida AHCA

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviewers of Willow Bay Senior Resort are sharply divided: many describe a caring, family-like staff who kept residents clean, safe, and comfortable over years of care, while several others report serious breakdowns in communication, unreturned belongings after a resident's death, and concerns about nurse availability and dignity of care. The community weathered a COVID-19 outbreak, with accounts differing on how well safety protocols were enforced.

What reviewers praise

  • Staff described as caring, compassionate, and attentive
  • Residents kept clean and well cared for
  • Some families report over 10 years of care
  • Management described as helpful and responsive to needs

What reviewers flag

  • Several reports of unresponsive staff and poor communication
  • One report of belongings not returned after resident's death
  • One report of nurse being unavailable when needed
  • One report of inconsistent COVID-19 safety enforcement

AI-generated from reviews and community data.

Willow Bay Senior Resort is a senior living community in Deerfield Beach, Florida offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 13 reviews.

About Willow Bay Senior Resort

Willow Bay Senior Resort is an assisted living community in Deerfield Beach, Florida, licensed for up to 130 residents. The community offers 24-hour staff, on-site nursing, medication management, dietary accommodations, housekeeping, laundry service, and social activities in wheelchair-accessible spaces with private bathrooms and emergency call systems.

Reviewers offer notably divided views of the facility. Many describe attentive, compassionate care and cleanliness, with several noting long-term satisfaction with how staff treat residents as family members. Others report serious concerns about staff responsiveness, resident dignity, and safety protocols, with complaints about unavailable nurses and unaddressed requests from families. One reviewer wrote that "once your loved one is in there, they are unavailable, especially the nurse," while others praise the staff's loving care. Reviews also reflect past disagreement over pandemic response measures during COVID-19.

Types of Care at Willow Bay Senior Resort

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Willow Bay Senior Resort

3.7overall · 13 ratings combined

3.7★ on Google (13)

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I’m a Ghost

Nov 2024

via Google ↗ · Report

I’d like to give my take on Willow Bay.<br>This was recommended by my mother’s health care agent and I’m glad she did.<br>They have been very easy to work with in every way. The management is very helpful and caring and I’m truly blessed as well is my mother. She has been there for many years and it’s been a pleasure.<br>No place is perfect when it’s your mom but willow Bay has been very receptive to my mom’s needs and works with me very well.<br>Willow Bay has made the best of my moms bad situation.

Lisa Topor

Aug 2023

via Google ↗ · Report

Words alone can’t begin to express my sincere gratitude to each and every person affiliated with Willow Bay Senior Resort ~ daily T.L.C. you all provide to your residents is such a rare quality that truly sets your facility apart from all others ~ 10 years of caring for Mom ; I wanted to simply say: “you all make a difference” in the most beautiful way and I’m eternally grateful~ Kind Regards

Jackie Leopardi

Aug 2023

via Google ↗ · Report

It's so difficult these days to find a place where they truly CARE about their residents. I am so thankful to God who brought me to Willow Bay because my Mom has a home where my heart can rest knowing she is there. :-)

Phyliss Shey

Feb 2021

via Google ↗ · Report

Willow Bay managed to keep all of their residents and staff safe during Covid until August. That's almost 7 months. I know there is a review below this one rating the facility poorly due to Covid, however I want to offer a different view.<br><br>At least three weeks prior to the governor's lock-down mandate, Willow Bay did just that. They stopped all outings for residents and visitors. The only times residents were allowed to leave the facility was for doctor appointments. That is what caused the outbreak. One of the residents caught Covid during their visit to the doctor. The staff at Willow Bay were able to contain it to only 5 other residents.<br><br>My mother was one of those residents, and as a consequence, she died. AND I'M STILL GIVING A 5 STAR RATING TO WILLOW BAY!<br><br>PS<br>TENNESSEE

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Frequently Asked Questions

What types of care does Willow Bay Senior Resort offer?

Willow Bay Senior Resort offers Assisted Living.

Where is Willow Bay Senior Resort located?

Willow Bay Senior Resort is located at 4001 West Hillsboro Blvd. in Deerfield Beach, Florida.

What do families say about Willow Bay Senior Resort?

Willow Bay Senior Resort carries a 3.7 out of 5 rating from 13 Google reviews. Reviewers of Willow Bay Senior Resort are sharply divided: many describe a caring, family-like staff who kept residents clean, safe, and comfortable over years of care, while several others report serious breakdowns in communication, unreturned belongings after a resident's death, and concerns about nurse availability and dignity of care. The community weathered a COVID-19 outbreak, with accounts differing on how well safety protocols were enforced. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Willow Bay Senior Resort?

Submit the Request Information form on this page, or contact Willow Bay Senior Resort directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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