MyLivingChoice

White Oak of Burlington

323 Baldwin Road

2.9(36 ratings)· Burlington average: 4.4

White Oak of Burlington, photo 11 / 4

Quick Facts

Total units
160
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
160
Location
Short drive from Alamance Regional Medical Center
Continuum of care
Also offers independent living apartments at Oak Creek
Nursing coverage
24-hour care by RNs, LPNs, and CNAs

What Families Think

Family feedback about White Oak of Burlington is mixed but often warm, with several reviewers praising attentive nursing staff, cleanliness, and rehab therapy, while one detailed report describes serious neglect and poor communication from management. Google's 2.9-star average across 36 reviews reflects this split between very positive individual caregiver experiences and at least one alarming complaint.

The Good

  • Reviewers repeatedly describe staff as caring and attentive
  • Multiple mentions of a clean facility and rooms
  • Rehab therapists described as committed and effective
  • Nursing described as responsive; issues addressed when raised
  • Food quality better than expected, per reviewers

The Bad

  • One detailed report of neglect: soiled care, dirty room, unauthorized hospital drop-off
  • One report of a rude, impatient nurse
  • No published pricing information available

AI-generated from reviews and community data.

White Oak of Burlington is a senior living community in Burlington, North Carolina offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 36 reviews.

About White Oak of Burlington

White Oak Manor is a skilled nursing facility offering long-term nursing care and short-term rehabilitation in Burlington, North Carolina. The 160-bed center is located within a short drive from Alamance Regional Medical Center and also offers independent living apartments at Oak Creek.

Nursing care is provided 24 hours a day by Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants. An interdisciplinary team develops individualized care plans in coordination with physicians' orders, focusing on enhancing quality of life through understanding, compassion, professionalism, and respect.

Burlington offers numerous recreational and cultural attractions nearby. Cedarock Park features disc golf, walking trails, playgrounds, fishing, and canoeing. Historic sites include the Alamance Battleground, a Revolutionary War location with a visitors center, the John Allen House from 1780, trails, and monuments. The downtown area includes dining options such as Prego's Italian restaurant and The Blend & Co, which serves coffee, tea, blended fruit drinks, pastries, and oatmeals.

Types of Care at White Oak of Burlington

Independent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of White Oak of Burlington

2.9overall · 36 ratings combined

2.9★ on Google (36)

Crystal Dean-Smith

May 2026

via Google

I would not risk my mother being anywhere else! The foundation behind this home has absolutely paid off. The staff are wonderful, caring, and have an incredible work ethic. They care!!!

McKinley Navarrete

Apr 2026

via Google

My family and I can’t say thank you enough for the great care that you gave our Dad, Mr. Rose, in rehab. Every day, I came to see him, and every day he was treated well, I was always greeted, he was always clean and cared for, and the staff worked extra hard to help him get his strength back so he could go home safely after back to back infections. Special thanks to Ms. Pinnix for treating him and me like family! If we ever need rehab again, I would definitely love for him to come back there! Thank you so much!

Caroline C

Mar 2026

via Google

My mom passed away recently and spent the last 8-9 months of her life bed-bound. She was in a private room on the rehab hall and we were very pleased with her care. Although it is one of the older facilities we toured, it was the cleanest and had the nicest staff. They were extremely attentive but the ones that were the absolute best that we worked with were both of the Crystals, Christine, and her CNAs Keisha and Bianca. There was one nurse that was very rude and impatient with my mom named Carolyn. I addressed the issues we had with her and it was immediately handled. These ladies treated us and my mom like family. When she passed two of her favorites (Keisha and Crystal) came to her visitation. Her A team of caregivers were absolute saints and have an incredibly hard job! Thank you for taking such great care of my mom. She was always clean and so was her room. She also loved the food! I truly believe living here extended her life and gave us more time with her. We will miss you all! ❤️

chappy moser

Jan 2024

via Google

This is my second trip here for re-hab. The place is clean, no odors. I have my mental alertness, and I’m pleased with care. The food is better than I thought it would be , nursing is very responsive. Therapists are committed, caring. I am not easy, but I’m grateful to be here. My family is pleased as well.💕

Kinsey Albaugh

May 2023

via Google

DO NOT EVER SEND YOUR LOVE ONES HERE. I cannot believe a facility can get away with the things this home did. Left my mom soiled for hours. And then didn't even fully clean her. Room was always dirty. Broken equipment. Management did nothing about our complaints and then turned it around saying we were too aggressive. While my dad was out of town, they kicked my mom out by dropping her at the hospital and leaving her there unattended in the waiting room for hours!!! My mother is mentally impaired, cannot walk, and can barely talk and they left her by herself! Then said she wasn't allowed to come back! I have never dealt with such cruelty. Stay far away from this awful place!

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Government Inspection History

6 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 18, 2025Health Standard3 citations
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 1, 2025

Mar 31, 2025Health Complaint6 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 25, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 25, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 25, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 25, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 25, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025

Aug 1, 2024Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Meet other general requirements that are deficient.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 26, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 26, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

Jun 7, 2024Health Complaint1 citation
  • Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2024

Jun 23, 2023Fire Safety StandardHealth Standard9 citations
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternCorrected Jul 21, 2023

  • Hire a qualified full-time social worker in a facility with more than 120 beds.

    Severity B of L: potential for minimal harm, patternCorrected Jul 21, 2023

Feb 24, 2022Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does White Oak of Burlington offer?

White Oak of Burlington offers Independent Living and Skilled Nursing / Long Term Care.

Where is White Oak of Burlington located?

White Oak of Burlington is located at 323 Baldwin Road in Burlington, North Carolina.

What do families say about White Oak of Burlington?

Family feedback about White Oak of Burlington is mixed but often warm, with several reviewers praising attentive nursing staff, cleanliness, and rehab therapy, while one detailed report describes serious neglect and poor communication from management. Google's 2.9-star average across 36 reviews reflects this split between very positive individual caregiver experiences and at least one alarming complaint.

How did White Oak of Burlington do on recent health and safety inspections?

White Oak of Burlington had 6 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit White Oak of Burlington?

Submit the Request Information form on this page to connect with White Oak of Burlington and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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