Crystal Dean-Smith
May 2026
I would not risk my mother being anywhere else! The foundation behind this home has absolutely paid off. The staff are wonderful, caring, and have an incredible work ethic. They care!!!
1 / 4CMS Care Compare
Family feedback about White Oak of Burlington is mixed but often warm, with several reviewers praising attentive nursing staff, cleanliness, and rehab therapy, while one detailed report describes serious neglect and poor communication from management. Google's 2.9-star average across 36 reviews reflects this split between very positive individual caregiver experiences and at least one alarming complaint.
AI-generated from reviews and community data.
White Oak of Burlington is a senior living community in Burlington, North Carolina offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 36 reviews.
White Oak Manor is a skilled nursing facility offering long-term nursing care and short-term rehabilitation in Burlington, North Carolina. The 160-bed center is located within a short drive from Alamance Regional Medical Center and also offers independent living apartments at Oak Creek.
Nursing care is provided 24 hours a day by Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants. An interdisciplinary team develops individualized care plans in coordination with physicians' orders, focusing on enhancing quality of life through understanding, compassion, professionalism, and respect.
Burlington offers numerous recreational and cultural attractions nearby. Cedarock Park features disc golf, walking trails, playgrounds, fishing, and canoeing. Historic sites include the Alamance Battleground, a Revolutionary War location with a visitors center, the John Allen House from 1780, trails, and monuments. The downtown area includes dining options such as Prego's Italian restaurant and The Blend & Co, which serves coffee, tea, blended fruit drinks, pastries, and oatmeals.
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Help Me Choose2.9overall · 36 ratings combined
2.9★ on Google (36)
Crystal Dean-Smith
May 2026
I would not risk my mother being anywhere else! The foundation behind this home has absolutely paid off. The staff are wonderful, caring, and have an incredible work ethic. They care!!!
McKinley Navarrete
Apr 2026
My family and I can’t say thank you enough for the great care that you gave our Dad, Mr. Rose, in rehab. Every day, I came to see him, and every day he was treated well, I was always greeted, he was always clean and cared for, and the staff worked extra hard to help him get his strength back so he could go home safely after back to back infections. Special thanks to Ms. Pinnix for treating him and me like family! If we ever need rehab again, I would definitely love for him to come back there! Thank you so much!
Caroline C
Mar 2026
My mom passed away recently and spent the last 8-9 months of her life bed-bound. She was in a private room on the rehab hall and we were very pleased with her care. Although it is one of the older facilities we toured, it was the cleanest and had the nicest staff. They were extremely attentive but the ones that were the absolute best that we worked with were both of the Crystals, Christine, and her CNAs Keisha and Bianca. There was one nurse that was very rude and impatient with my mom named Carolyn. I addressed the issues we had with her and it was immediately handled. These ladies treated us and my mom like family. When she passed two of her favorites (Keisha and Crystal) came to her visitation. Her A team of caregivers were absolute saints and have an incredibly hard job! Thank you for taking such great care of my mom. She was always clean and so was her room. She also loved the food! I truly believe living here extended her life and gave us more time with her. We will miss you all! ❤️
chappy moser
Jan 2024
This is my second trip here for re-hab. The place is clean, no odors. I have my mental alertness, and I’m pleased with care. The food is better than I thought it would be , nursing is very responsive. Therapists are committed, caring. I am not easy, but I’m grateful to be here. My family is pleased as well.💕
Kinsey Albaugh
May 2023
DO NOT EVER SEND YOUR LOVE ONES HERE. I cannot believe a facility can get away with the things this home did. Left my mom soiled for hours. And then didn't even fully clean her. Room was always dirty. Broken equipment. Management did nothing about our complaints and then turned it around saying we were too aggressive. While my dad was out of town, they kicked my mom out by dropping her at the hospital and leaving her there unattended in the waiting room for hours!!! My mother is mentally impaired, cannot walk, and can barely talk and they left her by herself! Then said she wasn't allowed to come back! I have never dealt with such cruelty. Stay far away from this awful place!
6 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 1, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 25, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 25, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 25, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 25, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 25, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 26, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternCorrected Jul 21, 2023
Hire a qualified full-time social worker in a facility with more than 120 beds.
Severity B of L: potential for minimal harm, patternCorrected Jul 21, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
White Oak of Burlington offers Independent Living and Skilled Nursing / Long Term Care.
White Oak of Burlington is located at 323 Baldwin Road in Burlington, North Carolina.
Family feedback about White Oak of Burlington is mixed but often warm, with several reviewers praising attentive nursing staff, cleanliness, and rehab therapy, while one detailed report describes serious neglect and poor communication from management. Google's 2.9-star average across 36 reviews reflects this split between very positive individual caregiver experiences and at least one alarming complaint.
White Oak of Burlington had 6 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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