Kimberly Kerley
Jun 2026
Staffs pleasant to work with and care about the residents. Residents are the sweetest and are always laughing.
Where the Heart is by Cogir
410 South Norris Street
4.2(47 ratings)
Part of Cogir Senior Living · 90 communities · 4.5★ average
1 / 6Quick Facts
- Safety technology
- Nobi Smart Lamps and GPS pendants for residents
- Transportation
- Provided to appointments and the airport
- Memory care approach
- Personalized, relationship-based dementia care plans
What Families Think
Families generally praise the friendly staff, engaging activities, and pleasant physical environment at Where the Heart Is, though several reviews raise serious concerns about nursing support, medication administration, and billing accuracy after a resident's move-in. Experiences seem to vary widely depending on which staff members are involved.
The Good
- Staff described as warm, welcoming, and knowledgeable
- Engaging activities like Bridge, Texas Hold'em, and music therapy
- Nice-sized rooms with courtyards and balconies
- Specific caregivers go out of their way for residents
- Staff and residents described as caring and happy
The Bad
- One detailed report of inadequate nurse support and medication administration errors
- One report of billing/credit problems after a hospital stay
- One reviewer noted missing personal items and unclean clothing
- One reviewer noted loss of well-regarded staff members
AI-generated from reviews and community data.
About Where the Heart is by Cogir
Where the Heart Is by Cogir is an assisted living and memory care community in Burlington, Washington. The community combines the intimate feel of an adult family home with personalized nursing and wellness care, supporting residents in daily living activities, medication management, and specialized diets while fostering independence and social engagement.
The community offers safety features including Nobi Smart Lamps and GPS pendants. Staff provide support across dining, activities, and personalized care, with additional services such as transportation to appointments and the airport. Memory care residents benefit from the community's Revere Memory Care approach, which uses relationship-based methods to help those with dementia or Alzheimer's make meaningful connections through personalized care plans.
Activities and programs are central to the community's approach, featuring Bridge, Texas Hold'em, music therapy, and dance-filled happy hours, designed to keep residents engaged and active. The on-site chef prepares meals with fresh, seasonal ingredients accommodating diverse dietary needs in a cafe-style setting.
The community emphasizes creating a family-like environment where meaningful relationships develop between residents and staff. The care model aims to provide the support residents need while preserving their independence and choice in how they live day to day.
Types of Care
Assisted LivingMemory Care
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Help Me ChooseReviews
4.2overall · 47 ratings combined
4.2★ on Google (47)
Sterling Chord
Jun 2026
In the role with my company, I get a chance to visit a lot of facilities. Where the heart is was very impressive. Very nice environment, nice size rooms, great courtyard and balconies. Jennifer and her team were welcoming, knowledgeable and professional. Definitely a place I would recommend.
Tiffany
Jun 2026
I attended the Senior Prom event and had a great experience. The decorations were beautiful, everyone looked like they were having fun, and the event was very well done. I also had an excellent tour with Jennifer. She was friendly, informative, and made the visit enjoyable. Highly recommend! ⭐⭐⭐⭐⭐
Lynn Davies
Jun 2025
Our rating 1.0 Following glowing 4.9 recommendations and a wonderful tour. We moved our 91 year old mother into Where the Heart Is, Burlington WA. The reality we experienced could not have been further from those initial observations. Once our Mother moved in, nothing was provided as promised in the tour. We had to ask multiple times regarding housekeeping, laundry service, 2 hr regular nurse check-ins, shower support, her help medallion (worn around her neck), medications, a $500 move-in refund, general nursing support and something as simple as her preferred name (she used her middle name but everyone used her 1st name). The nurse support was completely inadequate and unprofessional. The medicine techs were given very little direction and we had to coordinate the distribution of her medications ourselves. While the medicine techs were allowed to administer insulin shots as prescribed, they were not authorized to administer lovenox (a blood thinner) shots. That fell under the nurse's responsibility. As prescribed, our Mother required a morning and evening shot until a medical biopsy could be performed. The nurse initially said we would have to administer all shots on the weekends. Then she informed us that she wouldn't be administering the evening shot because her schedule was "too fluid." Finally, the nurse told us that we would have to administer the morning shots also because she "had to get kids to school ". The marketing representative was very warm and cheery, until after our Mother moved in. She was little help with our concerns. The one positive was the facility was great, nicely laid out with small communities, and the rooms are very nice. Nikki in the front office was wonderful. Very personable and helpful.
Rick Lund
Jan 2025
Overall, we’re happy. You do a good job engaging the residents in various activities. Specific caregivers go out of their way to care for Sally. Concerns: 1. Sally’s clothes and wheelchair are often caked with food. 2. Items (glasses, wheelchair pad, clothing) often go missing and we have to find them. 3. Billing issues. I was not satisfied with the credit my mom received while she was in the hospital and rehab facility after her surgery last spring. 4. Some of your best people (Jenny, Kristi) have been let go, I understand. We miss them. It’s very concerning to me. Addendum: I want to make clear that the billing issue I had while my mom was rehabbing outside the facility had nothing to do with Nikki (who is great, by the way!), but with corporate accounting which did not take into the account the credit we were due.
Frequently Asked Questions
What types of care does Where the Heart is by Cogir offer?
Where the Heart is by Cogir offers Assisted Living and Memory Care.
Where is Where the Heart is by Cogir located?
Where the Heart is by Cogir is located at 410 South Norris Street in Burlington, Washington.
What do families say about Where the Heart is by Cogir?
Families generally praise the friendly staff, engaging activities, and pleasant physical environment at Where the Heart Is, though several reviews raise serious concerns about nursing support, medication administration, and billing accuracy after a resident's move-in. Experiences seem to vary widely depending on which staff members are involved.
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