Ruben Brown
Sep 2025
The Good, The Bad, and The Ugly I was a 6 week long resident recently at Westwood Hills and I appreciate the handful of healthcare pros that helped my recovery. The therapy staff pushed me, and I went home 2 weeks earlier than expected. The bad food is heavy on pork & starch. No one wants to eat cold, flavorless food, too hard to be cut or chewed. Foods that were on the "Always Available Menu" rarely are available. It's interesting that residents are weighed often...I know I kept loosing lbs. A recently hired food director had food improving, but she wisely left quickly. IMO because of the Ugly Healthcare is hard work even on good days, so when management compensates below market and demands Nurses and CNA's cover more rooms/people than reasonable, care suffers. Morale is low, while the frustrated whispers are high, yet the Administrator ignores or rejects feedback from staff and residents. I got through by faith, positive mental attitude, and food brought in by family, and Door Dash.
