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Westpointe Retirement Community

5101 Northpointe Pkwy

2.5(32 ratings)· Pensacola average: 4.1

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Westpointe Retirement Community, photo 11 / 6

Quick Facts

Total units
100
Licensed capacity
100 residents

Florida AHCA

Rent Policy
Lifetime guarantee of no rent increases on month-to-month plans
Staff Tenure
Some employees have worked there 30+ years

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Westpointe are sharply divided: some families and visitors praise specific caring staff members and feel genuinely supported, while a large number of reviewers report serious problems with cleanliness, pests, food quality, and management responsiveness. The community's 2.5-star average across 31 reviews reflects this split, with several one-star reviews describing conditions that raised health and safety concerns.

What reviewers praise

  • Reviewers name specific caring staff (Carrie, Tonja, April)
  • Families describe staff as warm and attentive to residents
  • Visitors enjoy on-site gardens, fig trees, and birdwatching
  • Some residents report years of positive experience
  • Lifetime rent-increase guarantee for month-to-month residents

What reviewers flag

  • Multiple reports of roaches, flies, mice, and persistent odors
  • Several reviewers describe rude or dismissive management/owner
  • Multiple complaints about cold, inconsistent, or insufficient food
  • One report of significant unexplained weight loss in a resident
  • Reports of slow or absent response to call bells
  • One report of stolen personal belongings

AI-generated from reviews and community data.

Westpointe Retirement Community is a senior living community in Pensacola, Florida offering Independent Living and Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.5 out of 5 across 32 reviews.

About Westpointe Retirement Community

Westpointe Retirement Community is a senior living community in Pensacola, Florida, offering multiple levels of care personalized to residents' needs. The community provides a clean, comfortable, and safe environment designed to support the golden years of retirement living.

The community features affordable, high-class care and amenities across its various service levels. Westpointe offers a lifetime guarantee of no rent increase for residents on month-to-month contracts, providing long-term financial stability for seniors and their families.

Types of Care at Westpointe Retirement Community

Assisted LivingIndependent Living

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Social Activities

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Reviews of Westpointe Retirement Community

2.5overall · 32 ratings combined

2.5★ on Google (32)

payton fulkerson

Aug 2026

via Google ↗

Do not send anyone here. It’s a death trap. It’s infested with mold, flies, and roaches. The owners are just money hungry. Nothing gets cleaned. Patients don’t get fed the correct amount of calorie intake.

Johnny Winters

May 2026

via Google ↗

Couple years ago someone from here stole my great grandmother’s jewelry. She’s passed now and I Never got it back.

Richard Archbold

Jan 2026

via Google ↗

It is an awful place to send your loved ones who can't take care of themselves. Horrible and cold oatmeal, grits, and food in general. Luckily I was able to transfer to a better place in South Florida.

Aaron Maxwell

Jan 2026

via Google ↗

After years of picking up folks walking between the Marathon Gas convenience store and this place, having heard many stories, I can tell you this. Do not let your loved one stay here. Ive picked up multiple with severe mobility issues (walkers, etc) who would rather make the nearly mile-long roundtrip trek there and back, than eat the food provided in the cafeteria. The exterior of the building looks like it hasn't changed in 50 years, and I've been told the inside isn't much better. The owner has his Maybach Mercedes, Bentley Continental, Rolls Royce Phantom, and C8 Corvette out front on display in some weird attempt to legitimize the place and shock-and-awe people into looking past the details, but knowing some of the conditions I've heard (again, these are just patient stores on a quick drive over), it's a little sickening to see

Make sure you actually step foot in a room and see for yourself… visited while scouting for recovery homes for loved one and was appalled

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Frequently Asked Questions

What types of care does Westpointe Retirement Community offer?

Westpointe Retirement Community offers Assisted Living and Independent Living.

Where is Westpointe Retirement Community located?

Westpointe Retirement Community is located at 5101 Northpointe Pkwy in Pensacola, Florida.

What do families say about Westpointe Retirement Community?

Westpointe Retirement Community carries a 2.5 out of 5 rating from 32 Google reviews. Reviews of Westpointe are sharply divided: some families and visitors praise specific caring staff members and feel genuinely supported, while a large number of reviewers report serious problems with cleanliness, pests, food quality, and management responsiveness. The community's 2.5-star average across 31 reviews reflects this split, with several one-star reviews describing conditions that raised health and safety concerns. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Westpointe Retirement Community?

Submit the Request Information form on this page, or contact Westpointe Retirement Community directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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