MyLivingChoice

Westlake Health Campus

10735 Bogie Lake Road

4.3(52 ratings)

Westlake Health Campus, photo 11 / 5

Quick Facts

Total units
61
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
61
Continuum of care on-site
Independent living through skilled nursing, all on one campus
Adult day services offered
Adult day services available alongside residential care
Near major hospitals
Close to Huron Valley Sinai Grace and Henry Ford West Bloomfield
On-site rehab therapy
Physical, occupational, and speech therapy provided on-site

What Families Think

Most reviews praise Westlake Health Campus for strong short-term rehabilitation care, with families highlighting attentive nursing, therapy, and dining staff. One detailed review, however, raised serious concerns about supervision and communication for a resident with dementia recovering from surgery, including slow call-light response and unclear discharge planning.

The Good

  • Reviewers repeatedly praise physical and occupational therapy staff
  • Nursing and aide staff described as kind and attentive
  • Food quality called good even for large-volume dining
  • Full continuum of care available on one campus
  • Pet-friendly community for well-behaved animals

The Bad

  • One detailed report of inadequate supervision for a dementia patient after surgery
  • Call light reportedly took over an hour to be answered in one case
  • Discharge process described as poorly coordinated (missing bedding/wheelchair)
  • One family found physician communication about dementia care unclear

AI-generated from reviews and community data.

Westlake Health Campus is a senior living community in Commerce, Michigan offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Professional Chef, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 4.3 out of 5 across 52 reviews.

About Westlake Health Campus

Westlake Health Campus is a senior living community in Commerce, Michigan, operated by Trilogy Health Services. The campus offers multiple levels of care including independent living, assisted living, memory care, skilled nursing services, and adult day services to meet residents' varying needs.

Assisted living residents receive support with daily activities while maintaining independence, including medication management and assistance with chores. The community's memory care program uses an approach called Best Friends that pairs residents with companions who understand their life stories, supported by daily programming that provides consistent engagement from morning through evening. Skilled nursing and rehabilitation services, including physical, occupational, and speech-language pathology, are available for residents recovering from illness or injury, with partnerships offering pharmacy and rehabilitative care in residents' homes.

Dining is included with most levels of care and features chef-prepared meals accommodating various dietary needs such as heart-healthy, diabetic-friendly, and texture-modified options. The campus maintains a strong emphasis on social connection through scheduled outings, family visits, and community events. Lifestyle programming includes fitness classes, arts experiences, enrichment clubs, games, live music, and themed events.

The community is situated near medical facilities including Huron Valley Sinai Grace and Henry Ford West Bloomfield, as well as nearby churches including Commerce United Methodist Church, Commerce Church of the Nazarene, and Wellspring Bible Church. Amenities vary by location but typically include fitness spaces, beauty and barber services, landscaped courtyards, libraries, community rooms, and outdoor walking paths.

Most Trilogy apartments are unfurnished, allowing residents to bring their own furniture and belongings. Housekeeping and laundry services are included with most care levels. The community maintains clinical-grade alert systems and monitoring technology for resident safety. Most care levels are pet-friendly, with well-behaved pets allowed to reside with residents subject to community guidelines.

Types of Care at Westlake Health Campus

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Games
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Westlake Health Campus

4.3overall · 52 ratings combined

4.3★ on Google (52)

JA Springer

Apr 2026

via Google

My mother was in this facility for more than 30 days. None of these rehab places are perfect, yet we found Westlake to be top end. The facility is fresh and clean. The staff is capable and friendly. The staff is specialized in the disciplines of nursing, PA, therapy, general aides, and food service. The medical care and therapy is outstanding. The food is reasonably good considering the volume of people that need to be fed. When my mom had any issue with food the staff really worked hard to make her happy with eating. We would definitely use it again.

Isildur

Feb 2026

via Google

There are many wonderful people at Westlake Health Campus who truly care about the residents. I want to specifically acknowledge Mario, Alissa, and Saed, —each of them showed genuine kindness, patience, and compassion. Overall, most of the staff was nice, helpful, and very welcoming upon our arrival, which made a difficult situation a little easier. However, when it comes to patients with dementia, our experience was very different. Our loved one has dementia and had just undergone surgery that limited his mobility. We understand how demanding and challenging this environment is. From experience with another facility, we also know it’s not possible for staff to be present every second or respond instantly to every need. Due to the dementia, our loved one was not able to push the call light or call out when he needed help, including when trying to get up to use the restroom which obviously increased his fall risk. Because of this, our family had to take turns staying with him around the clock so he was never left alone. This required me to take time off work, and when I asked to have the Department of Labor form filled out, I encountered additional challenges. Dr. Malek told me he normally wouldn’t fill out such forms because the facility “provides 24/7 care.” When I explained our loved one’s dementia and his increased fall risk after hip surgery, his solution was to “get a bed with sensor alarms.” Unfortunately, those beds do not exist at this facility, which I had already asked about on day one. It was concerning that the physician wasn’t familiar with what dementia support equipment the facility actually offers. When I asked about symptoms our loved one was having, his response was that his medication needed “more time to work”—even though he has been on that same medication for several years. It felt as though our loved one’s chart hadn’t been reviewed. Dr. Malek said he would speak with facility staff and get back to me in a couple of days, but I never heard back. A few days later, I approached the social worker hoping for clearer answers about the paperwork. Her response was the same repeated line: “We provide 24/7 care,” even after I explained why our family was staying with him. When I asked what that meant for someone with dementia—someone who cannot call for help—she simply repeated it again. I gave an example where we pressed the call light and it took over an hour for someone to respond. If he had fallen, how would anyone have known? Saying “24/7 care” in this context felt misleading. Discharge Process Issues While our arrival was welcoming, the discharge process needs improvement. We were told that bedding and a wheelchair would be arranged prior to discharge, but nothing was set up. It took several days before we heard from the company responsible for providing these items. After an already stressful experience, this added even more frustration and uncertainty. ________________________________________ If you have a loved one with dementia, be prepared that you may need to hire private care or personally stay with them, as the level of supervision required is simply not something the facility is consistently able to provide. No ifs, ands, or buts. While we deeply appreciate the kindness of many staff members, the overall handling of dementia care, communication, physician involvement, and discharge coordination left us disappointed and concerned. The people are wonderful—but the systems in place need serious attention.

M G

Jan 2026

via Google

If I could give this place 10 stars 🌟 I would, my 92 yr old mom was here for rehab and the hole staff was amazing from the nurse station, caregivers, P.T and the dining staff ❤️ everyone was always happy and in a good mood. Big shout out to Bal the physical therapist that went above and beyond carrying for her and the administration social worker Rachel that helped make it an easy transition!! Big shout out to April in the nurse station to!! They were all fantastic but can't remember everyone's names!! Plus all the guys that had to change and dress her!!! Kind hearted guys 🤗 HIGHLY RECOMMEND THIS PLACE FOR REHAB👍👍👍👍👍

Heather Fagan

Oct 2025

via Google

My husband was admitted to Westlake for rehabilitation services after contacting COVID. Westlake helped us to trust and heal from this serious sickness. The staff was always friendly and cheerful. They took a personal interest in my husband’s progress and comfort. Medicine was always administered in a timely manner and the process was individualized so that mistakes were not made. I visited my husband 1-2 times a day each day for the month and an half he was there. As a result, I got to observe the care and friendliness with which residents were treated. No one likes to be in the position where rehab is needed, but this facility strives for and obtains a very humane level of care. We are thankful for them.

Michelle Lumsden

Aug 2025

via Google

My mother stayed here for short term rehab after surgery. The people here are all so nice! The food was good. I ate in the dining room with her several times. The aides, nurses, and therapists were all very kind and understanding. We had a small hiccup upon arrival, and the staff was quick to remedy it. Special shout out to Mario, Bailey, April and Marty! There were so many more wonderful people there. I just dont remember all the names! If you are looking for a place for short term rehab, I highly recommend West Lake.

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Government Inspection History

6 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 7, 2026Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2026

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2026

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2026

Oct 7, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 21, 2025

Sep 10, 2025Health Complaint3 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 18, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

Jul 23, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 12, 2025

Oct 9, 2024Fire Safety StandardHealth Standard5 citations
  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2024

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2024

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2024

Sep 14, 2023Fire Safety StandardHealth Standard9 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 18, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 18, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Westlake Health Campus offer?

Westlake Health Campus offers Memory Care and Skilled Nursing / Long Term Care.

Where is Westlake Health Campus located?

Westlake Health Campus is located at 10735 Bogie Lake Road in Commerce, Michigan.

What do families say about Westlake Health Campus?

Most reviews praise Westlake Health Campus for strong short-term rehabilitation care, with families highlighting attentive nursing, therapy, and dining staff. One detailed review, however, raised serious concerns about supervision and communication for a resident with dementia recovering from surgery, including slow call-light response and unclear discharge planning.

How did Westlake Health Campus do on recent health and safety inspections?

Westlake Health Campus had 6 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Westlake Health Campus?

Submit the Request Information form on this page to connect with Westlake Health Campus and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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