Kyley Carpenter
Jul 2026
My dad was there for less than 24 hours before we moved him…that’s how unsafe and uncaring they are at this facility, especially the director, Tim. My dad did not receive his meds in a timely manner which caused him become confused and disoriented. I arrived shortly after my dad had been transported to Novi Lakes and asked at the nurses station what room he was in. Without even looking up, the man pointed in the direction of my dad’s room. There was also a small toddler behind the desk, I’m assuming one of the workers kids. No one let us know the routine for my dad. After not receiving his meds and becoming disoriented, they informed us that we needed to hire a sitter to stay with him overnight because they didn’t have enough staff. My mom and I made the decision to take him back to the hospital because we’re weren’t certain of his safety. Every staff member told a different story and all of them complained about the lack of staff. I contacted the director, Tim, on a Saturday to convey my concerns but all he could really tell me was how I was ruining his family breakfast. I filed a complaint with Novi Lakes and had to wait over two weeks (when I called them back) to basically tell me what happened wasn’t what actually happened. I’m leaving this review to help other unsuspecting families not make the same mistake we did trusting them to care for my father. I guess I should have gone with the first red flag when we went to visit before choosing to send my dad there, when the female weekend supervisor was very quick to tell us they offer alcohol to their patients during “happy hour” everyday. They didn’t have enough staff to care for their patients let alone to monitor their alcohol intake or how it would affect their meds. Tim only cares about the bottom line. If you need a place to send a loved one, I would suggest Wellbridge in Novi. It’s definitely a gamble to send them to Novi Lakes.
